In an ideal world, selecting the right technology solutions takes all the time it needs to. Research, evaluation, decision making, legal signoff, testing, integration – these steps are vital in establishing that a solution, and a vendor, are right for your business. Once you’ve onboarded, a good third-party vendor relationship should be a long-term relationship.
But it’s not an ideal world. Data breaches, security threats, and their knock-on reputational impacts can occur within a matter of hours. Should that worst case scenario unfold, you’re left needing to select another solution against the clock – because you don’t have weeks or months to spend onboarding when you need to keep your business operations running.
Security at every step
The recent news cycle has been dominated by the fallout from cyber attacks and data breaches, with organizations facing business disruption and lasting reputational damage. The benchmark for security is constantly moving, and firms need to be able to count on vendors to take security as seriously as they do.
Global Relay’s solutions are built on a firm foundation of the most advanced security measures to protect your data, conversations, and business. Leveraging data encryption in transit and at rest, measures like Bring Your Own Key, and certifications across SIO 27001, SOC2, NIST, and CIS, we work to ensure a highly secure environment throughout the data life cycle and across every point of contact with your systems.
Bad actors don’t work nine-to-five, and our 24/7 monitoring by our in-house Cyber Security Operations Center means eyes-on security and threat identification in real time. Measures like Constant Integrity Check (CIC) that continuously validate your communications data availability and viability eliminate the possibility of loss or corruption, providing a vital safety net for your data completeness efforts.
Security threats are advancing and evolving constantly, and Global Relay continually reviews its security posture and procedures. We work directly with partners to assess their individual security needs, providing cross-control and penetration testing reports, and disaster recovery/business continuity plans that cater for critical scenarios.
Compliance doesn’t have to be complex
As a compliance professional, you’re likely short on resources, and shortest of all on time. Managing compliance workflows can be complicated and is made more challenging when there’s a complex, interconnected web of vendors and service providers.
Leveraging one vendor for a compliant archive, another for surveillance, and more still to capture data across individual communications channels can lead to a mess of contracts, confusion, and cost. More importantly, it increases the risk of poor integration and potential data loss, as systems from multiple vendors may not “speak” to one another effectively. This diminishes trust in your overall compliance posture – and the regulator’s trust that you are meeting data capture and recordkeeping requirements.
The longer a chain is, the more likely there will be a weak link. Relying on a multi-vendor patchwork of solutions can increase the risks from cyber attacks and data breaches (and subsequent disruption to business services and reputational impacts) as a greater number of providers, and any third parties they rely on, increases the number of potential targets and entry points for bad actors.
An end-to-end solution guarantees full control of your communications data life cycle, from initial ingestion to capture, transformation, archiving, and surveillance. Leveraging systems that are designed to fully integrate and work together removes the potential for data loss. A single vendor solution means a single point of accountability, and reduced administrative burden on compliance teams, as you only need to manage one relationship, and a vastly reduced number of workflows.
Complete data capture for comprehensive compliance
The communications landscape is constantly changing – which means the compliance landscape needs to evolve in-step. Organizations are communicating and collaborating via an ever-expanding variety of channels, and employees are conducting business across WhatsApp, SMS/text, voice, iMessage, and Telegram, to name a few. Given the pace of change, a new business communications channel may have manifested by the time you’ve finished this paragraph.
With regulators increasing their expectations that firms are not just capturing communications data across every channel they use, but that this data is complete, organizations need to leverage solutions they can count on to capture comprehensive, accurate data across multiple channels.
This is not only vital to meet regulatory requirements around recordkeeping, but also to ensure that your firm has the data at its disposal to accurately and consistently monitor for the telltale signs of misconduct. This can include market abuse, insider training, and non-financial misconduct – risks that can lead to regulatory enforcement, financial consequences, and reputational damages.
A comprehensive and constantly growing range of data connectors can help future-proof your communications capture efforts and ensure you can evidence to regulators that you have complete data across all your current business communication channels.
Switching, simplified
Changing vendors is often a decision driven by necessity, rather than desire. Even the most straightforward and painless transitions can require extensive work, including substantial data inventorying both before and after transition, project management, and testing to ensure that integrations are successful.
Global Relay’s highly experienced transition management teams have worked with tens of thousands of businesses worldwide to understand and support their unique switch requirements and timelines, helping firms manage the switch over from virtually any existing platform, architecture, or scenario. They will work closely with your teams to understand your systems, processes, and business requirements, and lay out a clear plan for transition accordingly.
This support offering has contributed to Global Relay being named a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions, being recognized for our Completeness of Vision and Ability to Execute, identifying that:
“Customer survey data suggests consistent positive customer experience (CX), responsive to trends in both regulation and technology, and high-quality product training and support. Global Relay’s support is global and available 24 hours/day.”
Whether your teams are working from their home office or your corporate office, switching solutions can help minimize the risks from security breaches, regulatory enforcements, and subsequent reputational damages.
Switching might not have been your plan at the start of the year, but selecting the right partner can make sure that your switch is as secure, seamless, and stress-free as possible – and will help future-proof your communications compliance.
Switch with confidence – speak to a specialist.
