Communication Surveillance
Find the real issues
Combine content, context, and concepts to find true policy violations and identify areas of concern – before they become problems.
Spot it as it happens, before it’s too late.
With thousands or millions of communications passing through your business everyday, it’s increasingly difficult to stay on top of the things that matter. Things like:
- Rogue traders
- Inside threats
- Bullying and harassment
- Offensive language
- Disclosure of confidential information
With our AI-enabled solution, it’s never been easier to track what matters to you.
Proactively supervise corporate communications.
Spot it.
Intelligently flag high-risk content, using a mix of AI models, lexicons, message metadata, and participants. Exclude low-risk content, like disclaimers and approved marketing material, from triggering a hit. Test and refine your policies in real-time – no IT knowledge or sandbox required.
Review it.
Automatically route policy hits to the right people. Support your reviewers with tools to quickly understand context, identify patterns, take action, document their work, and conduct deeper investigations if needed. Your reviewers will thank you.
Prove it.
Log every step of the supervision process for complete visibility and oversight. Give reviewers and their managers real-time visualizations of the review workflow, policy hit rates, and frequent offenders. Also easily generate the reports and metrics your regulators and executives demand.
Key features & benefits
Holistic surveillance
Conduct holistic monitoring across electronic communications, voice, trade data, and files – all in one system. Get the full view of what’s happening in your business.
False positive reduction
Take advantage of AI models, precise policy targeting, and real-time policy refinement to find the real issues. Use feedback loops to re-train models based on user input.
On-demand analytics
Conduct holistic monitoring across electronic communications, voice, trade data, and files – all in one system. Get the full view of what’s happening in your business.
Flexible workflows
Take advantage of AI models, precise policy targeting, and real-time policy refinement to find the real issues. Use feedback loops to re-train models based on user input.
Discover more
One system. Endless possibilities.
Unstructured data, like email, IM, voice calls, and files, accounts for 80% or more of your business records. This data is your best resource for understanding employee behavior and how your business runs.
Our flexible, AI-enabled tools help you conduct investigations, uncover risks and trends, monitor employee behavior, and find what really matters. From Legal, to Compliance; HR, to Data Science – every team can quickly build their own solutions. Private workspaces keep each team’s work secure and confidential.
