Global Relay App
Compliant communications in one app
Global Relay App gives teams secure messaging and calling with colleagues, customers, and suppliers that’s seamlessly captured and compliant.
Unify your business communications
Communicate on any device across text, voice, and instant messaging channels, including WhatsApp, while keeping business and personal conversations separate, so only what’s required to stay compliant is captured.
Available for iOS and Android devices, on desktops, and on the web, Global Relay App allows your teams to work compliantly from anywhere.
You have mail
A new email lands in your Hub. The Hub gives you real-time notifications for all your email, calls, and chats, so you can maximize your productivity and never miss an opportunity.
Know who your contacts are
Before you reply, know how they prefer to be contacted. Our enhanced contact card lets you add notes to every number and email address. Every contact connects straight to Find and our AI, giving you all the background and context you need on your relationship with them.
Reply using any service
Your contact uses WhatsApp, and so can you. Talk to your customers on the channels they prefer. Chat includes compliant text, WhatsApp, and IM. Mention a participant you want to highlight, and bring AI into the discussion.
Multitask while on a call
You pick up without interrupting your flow. The call shelf is designed specifically to help you find the information you need across any tab in the app. It stays with you while you text and connects you to Find, so the data you’re looking for is always within reach. The caller’s history is one tap away, so you can understand the relationship on the fly and get the right information to capitalize on the moment.
Find anything
That thread from last year? You have it in seconds. Find brings you everything you need, from the very first message to the last, in two seconds or less, no matter how old it is. Gestures connect you to your data, and AI brings it to life.
AI brings it to life
Our AI Assistant turns your data into actionable insights. Use Global Relay AI to connect to your data with a single tap. AI Assistant works on your ring-fenced data, connects to your CRM, the web, and other sources, and is designed to minimize hallucinations. Above all, it’s simple.
The person with the data is always the smartest person in the room
Global Relay App keeps every conversation, every contact and every answer connected, and one gesture away.
Key capabilities
Combine communications, capture, and compliance tools in a single platform. With full visibility and control over every conversation, Global Relay App protects your business from regulatory fines and reputational harm.
Automatically capture and retain conversations across every communications channel.
Capture and compliance
Automatically capture and retain conversations across every communications channel.
Features
Archiving
Capture calls, messages, and chats to store in Global Relay’s cloud-based archive.
Voice recording
Record calls to retain full conversational context.
Transcription
Convert voice calls into accurate, searchable transcripts via Global Relay AI.
Disclaimers and controls
Easily configure disclaimers and manage opt-out requests.
Collaboration and productivity
Empower teams to work together efficiently across channels.
Features
Instant messaging
Collaborate in topic-based channels, direct messages, and group conversations.
File sharing
Securely share files with colleagues and external contacts.
Contact management
Manage business contacts in a dedicated directory.
Global Relay App for CarPlay
Safely make and receive calls while driving.
Administration and oversight
Maintain control and monitor activity across the app.
Features
Administration
Centrally manage users, permissions, and policies.
Reporting
Generate reports to monitor usage, activity, and costs.
Security and trust
With industry-leading security safeguards, we protect your data, conversations, and reputation. Global Relay App uses the official WhatsApp Cloud API and integrates with our private cloud infrastructure, which was specifically built for this purpose.
Your Single Vendor
Gain efficiencies and cut costs with a single, integrated platform. Learn more about our other products
Contact the Global Relay Sales team to learn more about our end-to-end solutions for compliant communications.
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Frequently asked questions
What is Global Relay App?
Global Relay App is a business communication app that lets your teams message and call colleagues, customers, and suppliers while staying compliant. It brings SMS, voice, instant messaging, and WhatsApp into one app, with Find to search past conversations and AI Assistant to turn your data into actionable insights.
Which channels does Global Relay App support?
Global Relay App supports SMS, voice calls, instant messaging, and WhatsApp, so you can reply to each contact on the channel they prefer. Instant messaging covers topic-based channels, direct messages, and group conversations. WhatsApp messaging uses the official WhatsApp Cloud API and integrates with our private cloud infrastructure.
Which devices can I use Global Relay App on?
Global Relay App is available on iOS and Android devices, on desktop, and on the web, so your teams can work compliantly from anywhere. Global Relay App for CarPlay lets you make and receive calls safely while driving, and the call shelf keeps the caller’s history one tap away while you multitask.
How does Global Relay App capture conversations?
Global Relay App automatically captures and retains calls, messages, and chats across every channel it supports and stores them in our cloud-based archive. Voice recording keeps full conversational context, and Global Relay AI converts calls into searchable transcripts. You can also configure disclaimers and manage opt-out requests.