Professional services
Professional services
Professional services for every step of your compliance journey
Global Relay’s team of dedicated professionals are on hand 24/7 to deliver expert advice and support, for everything from eDiscovery and audit, to data migrations
Key features & benefits
With over 25 years of experience in managing communications data, we deliver best-in-class data services. Whether you want to connect a new data source to your archive, migrate your legacy data, or build bespoke AI/machine learning models, we have a solution.
During critical investigations, every second counts. With Global Relay, you can seamlessly manage eDiscovery and legal requests to find, gather, and present relevant, accurate, and complete data when you need it most.
We take the heavy lifting out of your onboarding journey, giving you access to technical specialists who guide you through every stage of your transition to Global Relay. Once you’re successfully deployed, you’ll have continual access to our customer success teams, as well as 24/7/365 access to customer support.
Bespoke programs for our largest customers
For our larger customers, with more complex requirements, we have created an Enterprise Success Program, tailored to the specific technical, legal and business requirements of your company.
Administration
Discover
– Define scope of work
– Capture workflows
– Finalize architecture design
– Build detailed project plan
– Procure infrastructure
– Project kickoff
Build
Configure
– Automate identity sync
– Configure roles and access
– Define classification tagging
– Deploy services in scope
– Establish data flow
Training
Instruct
– Customize training plan
– Schedule instructor-led training
– Design role-based curriculum
– Refine configuration
– Confirm go-live readiness
Our professional services offering
We’re proud of our reputation for delivering gold-standard customer service and support. Our professional services guarantee
A proven and responsive onboarding plan, broken into phases to meet your unique business objectives.
Get your teams up and running quickly with training specific to their roles. A comprehensive training plan will be designed featuring various options to accommodate all learning styles.
Our team has been successfully importing and migrating data efficiently and securely for over 25 years, refining our tools and processes with each migration.
Our proven, agile onboarding strategy is broken out into phases to meet your unique business objectives.
Get a clear picture of your implementation schedule for every step of the way, helping you successfully allocate resources.
Leverage your existing IAM solutions to automate your user and group administration.
Training specialists create custom curriculum for your unique teams, workflows, and configurations, to make certain your users are ready for go live.
Our technical and support teams and always available when you need us.