Global Relay Communications Inc. and its affiliates (“Global Relay”, “us” or “we”) value your privacy and recognize the importance of protecting your personal information. We use the words “personal information” in this Privacy Statement to describe information that is about you; that directly identifies you (such as your name) as well as information that can reasonably be used to identify you (such as your address). We also collect other types of information from you in certain circumstances (for example, anonymized and aggregated data).
This online privacy statement (“Privacy Statement”) describes how Global Relay collects, uses, discloses and secures personal information that we receive about individuals (“users” or “you”) through your interactions with Global Relay outside of our enterprise message archiving service. It also describes your rights and choices regarding your personal information.
We have organized this Privacy Statement in the following way:
1. Application of this Privacy Statement
2. How We Collect Personal Information
3. Categories of Personal Information We Collect
4. Cookies and Automated Technologies
5. How We Use Personal Information We Collect
6. How We Share Personal Information
7. How We Protect and Store Personal Information
8. Links to Third-Party Websites
9. Transfer of Personal Information Outside of Canada and the EEA
10. Job Candidates
11. Your Rights Regarding Your Personal Information
12. Contact Us
1. Application of this Privacy Statement
This Privacy Statement applies to information that we collect from you in a variety of ways, as detailed in Section 2 (How We Collect Personal Information).
Please note that this Privacy Statement does not apply to the following categories of information:
(a) Information Transmitted and Archived Using Global Relay’s Enterprise Message Archiving Services.
Data processed, ingested, and preserved in Global Relay’s hosted electronic information archiving platform (“Archived Data”) on behalf of customers is handled in accordance with the customer’s instructions and the data processing terms set out in the applicable service agreement between Global Relay and that customer. In such case, Global Relay acts as a data processor (or its equivalent) on behalf of its customer, who is the data controller. Global Relay’s standard Master Terms of Service are available here. Accordingly, this Privacy Statement does not apply to Archived Data.
If you have questions about Archived Data containing your personal information, please contact the business that archived the data with us (typically your employer or another party with whom you do business). If you are unable to identify that business, or have privacy questions or complaints relating to Global Relay’s role as a data processor, you may contact us at privacy@globalrelay.net and we will respond as appropriate or refer your inquiry to the applicable controller.
If you are a user of Global Relay App, please see our Global Relay App Privacy Statement here for additional information.
(b) Third Party Services, Websites or Platforms.
This Privacy Statement also does not apply to third-party services, third-party websites or third-party platforms (such as social media platforms) that we do not operate or control. Such third parties’ privacy policies and processing terms govern their collection and use of personal information. This Privacy Statement likewise does not apply to communications between our customers and third parties, or to information collected by third‑party websites you access via a link from our website; in each case, the relevant third party’s privacy policy governs.
We may modify this Privacy Statement from time to time. Any changes we make to this Privacy Statement in the future will be posted on this page. The updated policy will take effect upon posting to this page.
This Privacy Statement was last updated in May 2026. (GRL34773993)
2. How We Collect Personal Information
This Privacy Statement applies to personal information or information we may collect and process about you as Data Controllers and which is reasonably necessary for us to provide the relevant service, business relationship and/or communication to you. We collect that information from a variety of other sources and in connection with, but not limited to:
(a) Global Relay’s website and social media: Your visits to our website and our pages on various social media platforms, or clicks on a link to our website in an email. If you create an account on one of our sites, we may also collect demographic data, billing address, subscription status and preferences and account related information. To the extent required or permitted by applicable law, by visiting or using our sites, you are consenting to us collecting and processing information about you in accordance with this Privacy Statement.
(b) Forms and surveys: Completion of a form or survey (including in-app surveys), submitting a request for information or content, completing a “contact us” form, or subscribing to a newsletter.
(c) Offers, programs or promotions: Your participation in a Global Relay offer, program or promotion.
(d) Events: Your registration, attendance or participation in a conference, meeting or other event (virtual or in-person).
(e) General communications, support and training: Your communications with our employees through their Global Relay-issued devices, email addresses, phones, and applications, or more generally in their professional capacity via phone, email, chat, in person or otherwise. This applies to a wide variety of situations in which you communicate with our employees – for example, if you are calling to inquire about our services, including business relationship administration and system security, receive support or training for existing services, or otherwise engage with our employees for assistance. If you are a job candidate, please see more information in Section 10 (Job Candidates).
(f) Visits: Your visits to our offices and data centers.
We may also collect your personal information from the following sources:
(a) Publicly available databases: Publicly available sources, such as publicly accessible websites.
(b) Third Parties: Partners (such as referral partners or distributors), third party service providers, customers and other third parties may send us certain categories of your personal information through the tools they use, including our event registration forms and third-party tools we purchase to facilitate the purchase, development, delivery, billing and promotion of our products and services.
Global Relay as a Controller: In the above situations, Global Relay is considered a “controller” (or its equivalent) under applicable data protection laws.
Consent: Where we rely on your consent to collect or process your personal information, you may withdraw that consent at any time by contacting us at privacy@globalrelay.net. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. The legal bases on which we rely for processing are described in Section 5 (How We Use Personal Information We Collect).
3. Categories of Personal Information We Collect
We may collect the following categories of personal information:
(a) Identifiers and contact information, such as your name, username(s), postal address, telephone number, email address.
(b) Financial information. If you as an individual are purchasing our services or otherwise entering into a financial transaction with Global Relay, we may collect financial information such as billing and account-related information, credit card and payment information, transaction history to process payments and manage collections in financial administration of your account.
(c) Professional or employment-related information, such as your job title, department, industry and name of your organization.
(d) Geo-location data and other demographic information;
(e) Cookies and Automated Technologies. As described in further detail below, we also use automated technologies (like cookies) to collect certain information when you visit our website.
(f) Other types of personal information, such as content you choose to provide to us (such as documents and comments) and content you make available through social media accounts or memberships with third parties.
We may also collect information that does not identify you, including device state, device identifiers, device hardware, operating systems, application functionality, or physical location of a device.
4. Cookies and Automated Technologies
We are committed to continually improving your experience when you visit our website. Accordingly, we use automated methods, like cookies, to collect certain categories of information when you visit our website as further set out below.
Cookies. A cookie is a small text file that a website or application can send to your computer’s browser to collect and record information about your use of that website or application. Specifically, we may use cookies to:
(a) Automatically collect technical data such as the type of internet browser you use, the language of your browser, the website from which you have come to the site, the webpages you view on our website, the links you clicked on our website, and your IP address (the unique address which identifies your computer on the internet).
(b) Identify unique users and understand their navigation during a visit to our website. We use cookies to store user identifications, gather demographic data, manage content, analyze trends, monitor page visits and content downloads, personalize our website and offer secure services for each account holder.
Our website may include links and/or widgets to third-party websites or sponsored content, which may also utilize cookies. As we do not have control over privacy practices of third-party websites or sponsored content, it is your responsibility to refer to their privacy policies for their use of cookies or other data-tracking technologies. To learn more about cookies, you can visit https://allaboutcookies.org/.
How to Control Cookies.
(a) Global Relay Website Privacy Preference Center. Our privacy preference center, located by clicking the green icon at the bottom left corner of the Global Relay website, can be utilized to control most types of cookies. Strictly necessary cookies cannot be disabled.
(b) Using Your Browser. In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” “tools” or “edit” section of your browser to learn about cookie preferences and other privacy settings that may be available. Digital Advertising Alliance’s WebChoices tool, available at http://optout.aboutads.info/, may also be used to opt-out of cookies from certain service providers.
(c) Features, Availability, and Functionality. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of your experience on our website.
(d) Subscriptions and Account Management (GRIP). Where you register for, subscribe to, or otherwise maintain an account for Global Relay Intelligence & Practice (“GRIP”), we may collect and process information necessary to administer your account and subscription, including login credentials, subscription tier and status, membership and renewal details, billing references, and records of the content and features you access. We use this information to provide and administer GRIP, manage your subscription, authenticate your access, communicate with you about your account, and monitor and improve the platform. Cookies and similar technologies used on the GRIP website are managed through the cookie banner and preference center on that site.
Data Analytics. We may also track and analyze non-identifying and aggregate usage from website visitors, event attendees, partners, vendors, and customers, including volume statistical information, to help us market and analyze our service offerings. This information is collected and used on an aggregated and anonymized basis, and is not linked to your identity. Global Relay maintains and uses such data only in a de-identified fashion and does not attempt to re-identify such data.
5. How We Use Personal Information We Collect
The main purpose we use your information is to deliver and improve our services. Most commonly, we will use your personal information to: (i) monitor, improve, and provide our services; (ii) market and analyze our services; (iii) comply with a legal or regulatory obligation; (iv) perform data analytics; (v) perform candidate and recruitment assessments; or (vi) meet our legitimate business interests or to otherwise fulfill the purpose for which the information was provided. Where you register for or attend an event or webinar, we may use your information to follow up with you regarding the event and related products or services. In some instances, we may process your personal information based on your consent. When the legal basis for the processing of your personal information is your consent, you may withdraw that consent at any time by contacting us at privacy@gloablrelay.net.
Use of Personal Information to Monitor, Improve, and Provide Our Services. We primarily use your personal information for our internal business purposes. This is in our legitimate interest in order to operate as a business and monitor and improve the quality of the services we provide. We may collect and temporarily log your IP address to enforce rate limits on requests, protect our services from abuse, and ensure fair access. IP logs are retained only as long as needed for these purposes and are not used for profiling or marketing. We may further use other categories of your personal information (for example: identifiers and contact information; financial information, professional or employment-related information; other types of personal information; inferences), including but not limited to:
(a) Communicate with you and respond to inquiries in relation to our services or employment opportunities;
(b) Keep you informed of maintenance, support and usage issues;
(c) Request feedback about your experience with our services or to learn about your demographics, preferences or interests;
(d) Provide invoicing and address accounting issues;
(e) Evaluate your resume or other employment-related information if you apply for a position within Global Relay;
(f) Escalate critical issues and problem resolutions that may arise with the services;
(g) Diagnose, troubleshoot and resolve technical problems, and contact you to resolve such technical problems; and
(h) Administer Global Relay’s website.
Use of Personal Information to Market and Analyze Our Services: We may use certain categories of your personal information (identifiers; professional or employment-related information; cookies and automated technologies; other personal information) to help market and analyze our service offerings, which may include sharing your information with third party contractors that we engage for these purposes. For example, we may use your contact information to keep you informed about our offered services and trends in the industry or seek feedback on new and existing product/service offerings. We may also use email addresses to provide you with informative newsletters and other similar information, customize or personalize your online experience, or to update marketing lists and manage databases. To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or contact us at privacy@globalrelay.net.
Use of Personal Information to Perform Data Analytics. We may use non-identifying and aggregate usage information including but not limited to:
(a) help us determine which services are most likely to be of interest to you or to help diagnose problems with our systems or administration of our website;
(b) gather general information about interest in our products and services, to help in the analysis of product/service usage, purchasing, and target markets; and/or
(c) help us to develop and continually improve our services.
As noted above, Global Relay maintains and uses such data only in a de-identified fashion and does not attempt to re-identify such data.
Use of Personal Information for Recruitment and Candidate Assessment. If you apply for a role with Global Relay, or are otherwise considered as a candidate, we use the personal information you provide (and information we receive from recruiters, references and other third parties) to assess your suitability for the role, communicate with you about the application, conduct interviews and assessments, carry out background and right-to-work checks where permitted by law, and (if successful) progress your onboarding. The legal basis for this processing is typically the steps taken at your request prior to entering into an employment contract, our legitimate interest in operating our recruitment process, and, where required, your consent. Further detail on the categories of information processed and recipients is set out in Section 10 (Job Candidates).
Use of Personal Information to Fulfill Legal Obligations. We may use and disclose all categories of your personal information if required or otherwise as permitted by law, or where we have a legitimate interest in doing so, including but not limited to:
(a) Comply with applicable law and regulations;
(b) Respond to a request by: (i) a governmental or regulatory authority (including law enforcement), or (ii) an administrative or judicial process or proceeding;
(c) Report any unlawful use of Global Relay services to appropriate governmental or regulatory authorities;
(d) Enforce our terms and conditions; and
(e) Protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
6. How We Share Personal Information
We share your personal information in a number of ways in order to operate, promote, improve, and customize our service offerings to you, including but not limited to:
(a) Third Party Service Providers to Operate, Analyze and Market our Services. We may disclose your personal information to our third party service providers to help us with our marketing or promotional campaigns, or our other legitimate business purposes. These third parties may use this information for services related to website analytics, hosting and cloud computing services and other IT services, payroll services, auditing services, survey analytics, consultancy services, regulatory services, legal services, customer relationship management systems, marketing and sales software solutions, event software providers, background checks, talent management and recruitment services. We authorize these service providers to use or disclose the information only as necessary to perform the services that we have retained them to provide or comply with legal requirements, except as explained in Section 6(b) (Sales Partners – Controllers of Personal Information) below. We require these service providers by contract to safeguard the privacy and security of personal information they process on our behalf.
(b) Sales Partners. In order to manage and optimize how we engage with our sales partners through whom you may purchase Global Relay enterprise archiving services, we may provide certain categories of information (identifiers and contact information; professional or employment-related information) to such sales partners to assist you and/or our customer purchase Global Relay enterprise archiving services; in such cases, you consent to Global Relay providing this information to such sales partner.
(c) Fulfill Legal Obligations. We may disclose all categories of your personal information if required or otherwise as permitted by law.
(d) Payment Service Providers. We may disclose financial information set forth in Section 3(b) above to payment service providers, including Stripe, who provide payments, analytics, and other business services. See Section 8 below for more information about Stripe’s personal data collection as a controller.
(e) Global Relay Affiliates. We may share your personal information with our affiliates for purposes consistent with this Privacy Statement, including to operate, maintain, support, improve, and secure our services, to carry out internal business functions, and to comply with legal and regulatory obligations. Our affiliates are required to handle personal information in a manner consistent with this Privacy Statement and applicable data protection laws. Global Relay Affiliates may be located in jurisdictions outside of your country of residence, and personal information may be transferred and processed in those jurisdictions in accordance with this Privacy Statement. Where required, appropriate cross-border transfer solutions to provide adequate protection for transfers of certain information are implemented in accordance with applicable law.
(f) Otherwise fulfill the purpose for which the information was provided. We may share your personal information to fulfill a request made by you or someone on your behalf. Where we receive data as a processor, we may share such data with the applicable controller or in accordance with their instructions.
We will not sell, rent, trade or otherwise disclose individual customer information to any third parties or outside companies for any reasons other than those specified in this Privacy Statement.
7. How We Protect and Store Personal Information
We securely keep your information for as long as we reasonably require it, either for business purposes, to comply with any legal obligations, or for as long as we are contractually obliged. We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical, and technical safeguards, including:
Data Center Security
(a) Mirrored, SOC 2-audited Data Centers;
(b) Physically secured with 24x7x365 uniformed guard service;
(c) Electronic key card access at Data Center entrances;
(d) Physical access to Data Centers limited to Global Relay employees whose duties require access;
(e) Monitored video surveillance cameras and alarm systems throughout Data Centers and building;
(f) All environmental control systems monitored and controlled locally and remotely monitored;
(g) Redundant facility HVAC cooling systems;
(h) Fire detection and prevention systems;
(i) High sensitivity, early warning smoke detection systems;
(j) Redundant power utilizing uninterruptible power supplies (UPS); and
(k) Independent routing of network traffic between redundant Tier 1 ISPs.
System Security
(a) Highly secure, reliable, and scalable IT infrastructure;
(b) Use of anti-virus software and encryption;
(c) Mirrored active/active firewalls to ensure that in the event of a failure data will remain secure;
(d) Continually upgraded systems ensuring performance at the highest level;
(e) Systems monitored 24/7 by a dedicated Cyber Security Operations Center to protect against unauthorized intrusion;
(f) Multi-factor authentication and Virtual-Private-Network (VPN) provides secure, remote monitoring;
(g) System alerts for unusual activities; and
(h) Performance of regular security reviews and monitoring of security logs for anomalies.
Administrative and Legal Protection
(a) All employees receive mandatory security awareness training, including mandatory security refreshers and testing;
(b) All employees are subject to background checks;
(c) All employees must sign confidentiality and non-disclosure agreements; and
(d) Strict authorization protocols, logging, and monitoring for privileged systems access by Operations staff.
In addition, access to sensitive personal information is limited to those individuals and agents having a need to know.
When we engage a third party service provider to collect or otherwise process personal information on our behalf, the third party is selected carefully and required to have appropriate data protection agreements and security measures in place.
8. Links to Third-Party Websites
Global Relay’s website contains hyperlinks to other sites as a convenience to users. We are not responsible for the privacy, cookies or data collection practices of the operators of those websites or for the content of any information accessed through these links to outside websites. You will need to check the privacy policy statement and website terms of use of those other sites to understand their policies.
As mentioned in Section 6(e) above, we use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. Stripe acts as a data controller when collecting this personal data. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
9. Transfer of Personal Information Outside of Canada and the EEA
Global Relay’s operational center is located in Canada. Canada has robust and comprehensive laws that protect your personal information. The European Commission has issued an adequacy designation for Canada, recognizing Canada as a jurisdiction that offers a level of protection to personally identifiable information similar to the EEA.
However, as a global business with offices, employees, entities, and service providers all over the world, we may need to transfer your personal information across international borders to countries that have different levels of data protection laws than Canada or the country from which you submitted your personal information. Typically, this will be areas where we have office locations, including the European Economic Area, U.K., Canada, and the U.S., but may include other foreign jurisdictions. Accordingly, your personal information may be subject to information requests made by the government agencies in these jurisdictions.
Where Global Relay transfers personal information outside of Canada, we will take appropriate steps to reasonably ensure that your personal information is treated securely and as described in this Privacy Statement, in accordance with applicable data protection laws. These steps will include appropriate contractual mechanisms or other approved methods, such as, for GDPR regulated data, the GDPR Standard Contractual Clauses or EU-US Data Privacy Framework.
10. Job Candidates
If you are a job candidate, the personal information we process about you may vary depending on the job you seek but typically includes the following categories of personal information: identifiers and contact information; professional or employment-related information; other types of personal information, such as content you choose to provide us in the course of applying for a job with us. We collect this information directly from you, or from recruiters or other third parties that share employment related information with us. We use this information to support the recruitment process, which may lead to an employment contract. We may share personal information with service providers that assist us with recruitment, security / background checks and technical data processing operations.
11. Your Rights Regarding Your Personal Information
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your information. It is your responsibility to provide accurate, correct, and complete information. If you notice any errors in your personal information or need to update it, please let us know using the contact information below.
If we rely on consent to process your personal information, you may withdraw that consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note, however, that withdrawing consent may affect our ability to provide our services to you and maintain our relationship.
General rights: You have the right to request access to, correction, and/or deletion of the personal information, in accordance with applicable data protection laws. You have the right to opt-out of the collection and use of your personal information by Global Relay (e.g. marketing communications), subject to Global Relay’s legal and contractual rights and obligations. All requests may be submitted to privacy@globalrelay.net and we will respond within a reasonable timeframe, in compliance with applicable laws.
Please note the following regarding withdrawal of consent or changes in your privacy preferences:
(a) Where you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes, in compliance with applicable laws (e.g., for customer service, product information, or service or reminder notices).
(b) It may take some time for all of our records to reflect changes in your preferences.
If you are located in the EEA or the United Kingdom, the European Union’s General Data Protection Regulation 2016/679 (GDPR) and/or the Data Protection Act 2018 (c12), and its United Kingdom equivalent, provide certain rights in relation to your personal information (also referred to as your personal data). Subject to any exemptions or limitations provided by the applicable law, you have the following rights:
(a) The right to object to the processing. You have the right to object to the processing of your personal data in certain situations.
(b) The right to information. You have the right to be informed whether and to what extent we process your data.
(c) The right of access. Subject to certain exceptions, you have the right to obtain a confirmation as to whether or not we process your personal data, and if we do, request access to your data.
(d) The right to rectification. If the personal data that we process is incomplete or incorrect, you have the right to request completion or correction at any time.
(e) The right to deletion. Subject to certain exceptions, if you consider that we should stop processing some or all of your personal data, you have the right to request its deletion. However, immediate deletion may not be possible, such as where retention is required to meet legal or regulatory obligations.
(f) The right to restrict the processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as if you contest the lawfulness of our processing.
(g) The right to data portability. You have the right to request that we provide your personal data to you in a machine-readable format.
(h) The right to object to automated decision making or profiling. You have the right to object to decisions based exclusively on the automated processing of your personal data.
(i) The right to withdraw your consent. If your personal data is processed on basis of your consent, you have the right to withdraw your consent at any time.
If you are a Californian Resident: the California Consumer Privacy Act of 2018, subsequent amendments, and accompanying regulations (“CCPA”) provide certain rights, subject to certain limitations, in relation to your personal information, including:
(a) The right to non-discrimination. We provide our services in a non-discriminatory manner, and we confirm that we may not, and will not, treat you differently because of any past or present data subject requests.
(b) The right to know. You have the right to request the categories of personal information we have collected about you in the past 12 months and how it is used and shared.
(c) The right to rectification. If the personal data that we process is incomplete or incorrect, you have the right to request completion or correction at any time.
(d) The right to deletion. You have the right to request that we delete your personal information, subject to certain limitations.
(e) The right to opt-out of sale. We do not sell the personal information that we collect from you. Should this change in the future, we will ensure that the right to opt-out is made available to you. For clarity, this Privacy Statement constitutes Global Relay’s “notice at collection” under the CCPA.
If you want to lodge a complaint: In the event that you wish to exercise your rights regarding your personal information or make a complaint about how we process your personal information, please contact us at privacy@gloablrelay.net and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with any supervisory authority.
12. Contact Us
If you have any questions or concerns about this Privacy Statement, wish to contact our Data Protection Officer, or wish to make a privacy related complaint, please contact us using the details below.
If you are located outside the EEA:
Global Relay Communications Inc.
Attn: Privacy or Legal
220 Cambie Street, 2nd Floor
Vancouver, BC V6B 2M9, Canada
Phone: +1.604.484.6630
Email: privacy@globalrelay.net
If you are located in the EEA:
Global Relay Communications Inc.
Attn: Privacy or Legal
45 Cannon Street
London, UK EC4N 5SH
Phone: +44 (0) 203.139.9064
Email: privacy@globalrelay.net