Customer Support


Best-in-class customer support

We’re known and valued for our exceptional customer support, with a white glove, global, and truly round-the-clock approach.

System status

Verify the current status of your Global Relay services.

Rule 17a-4 filing support

For our Broker Dealer customers registered with FINRA, the compliance date for the amendments to Rule 17a-4 was May 3, 2023. The deadline has now passed, but if you would like assistance with the 17a-4 filings, please click here for more information.

Our global support team is available 24/7/365 to help with technical support, training, and implementation.

Reach out any time, any day:

Support requests:

  • Service configurations
  • Data connections
  • User management
  • Troubleshooting


North America (Toll Free): +1 866 484 6630

United Kingdom: +44 0203 206 1850

International: +1 604 484 6630

Training requests:

  • ‘How do I?’ questions
  • Schedule training
  • Policy configurations
  • Personalized workflows

Professional services requests:

  • Discovery-as-a-service
  • Audits
  • Data extractions
  • Legacy data imports
  • Message retention
  • Legal holds

Account management requests:

  • Ask us a question
  • Account inquiries
  • Change orders
  • Billing inquiries
  • Product feedback

Enabling enterprises to be successful, productive and focused.

We’ll use our knowledge of the product, and how other customers have leveraged our services, to present solutions that cater to your use cases.

Our objective is to make the transition to and experience with Global Relay as seamless and positive as possible.

We will help you conquer the learning curve, associated with our comprehensive product options, in the shortest time feasible, enabling you to focus on running your business. Have a question? Experienced specialists are but a phone call or email away.

Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to investigations and data requests. They can help ingest, search, filter, classify, and produce data for audits, regulatory exams, subpoenas, HR matters, and more.

Why our customers give us 5 star reviews.

Unmatched service and support

Dedicated technical teams give customers the assurance of 24/7 support.

SOC2 and ISO27001 audited

Proficient in highly regulated industries. Security and risk management is at the core of our business.

Experienced professionals

Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to whatever needs your business has.

Where added-value services are always a given.

Technical support

Our Technical Support ensures your services run correctly and smoothly. From managing user configurations, to resolving technical issues, we’re here to help 24/7.


Empower your teams and maximize the value of Global Relay using our training programs, with access to experts, across a variety of use cases.


With thousands of successful implementations behind them, our onboarding team works with you to advise on key aspects of provisioning, ensuring your seamless transition to Global Relay.

Professional services

From complex cloud migrations, to exports for investigations and data requests, our expert Data Services team have seen and done it all, and in many a demanding timeframe.

Support 24 hours a day, all year round.

24/7/365 Support

Follow-the-sun support for true global customer service.

Phone, email, and message

You’ll never get a voicemail.

5 Star Reviews

Top marks in peer reviews for our unrivalled customer service.

Services FAQ

Articles and detailed information on Global Relay services.