Support

SUPPORT INFORMATION

Help when you need it.

We’re known and valued for our exceptional customer support, with a white glove, global, and truly round-the-clock approach.

Get the support you need.

Support requests:

  • Service configurations
  • Data connections
  • User management
  • Troubleshooting

Training requests:

  • ‘How do I?’ questions
  • Schedule training
  • Policy configurations
  • Personalized workflows

Professional services requests:

  • Audits and eDiscovery
  • Data extractions
  • Legacy data imports
  • Message retention
  • Legal holds

Account management requests:

  • Ask us a question
  • Account inquiries
  • Change orders
  • Billing inquiries
  • Product feedback

Enabling enterprises to be successful, productive and focused.

We’ll use our knowledge of the product, and how other customers have leveraged our services, to present solutions that cater to your use cases.

Our objective is to make the transition to and experience with Global Relay as seamless and positive as possible.

We will help you conquer the learning curve, associated with our comprehensive product options, in the shortest time feasible, enabling you to focus on running your business. Have a question? Experienced specialists are but a phone call or email away.

Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to investigations and data requests. They can help ingest, search, filter, classify, and produce data for audits, regulatory exams, subpoenas, HR matters, and more.

Why our customers give us 5 star reviews.

Unmatched service and support

Dedicated technical teams give customers the assurance of 24/7 support.

SOC2 and ISO27001 audited

Proficient in highly regulated industries. Security and risk management is at the core of our business.

Experienced professionals

Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to whatever needs your business has.

Where added-value services are always a given.

Technical support

Our Technical Support ensures your services run correctly and smoothly. From managing user configurations, to resolving technical issues, we’re here to help 24/7.

Training

Empower your teams and maximize the value of Global Relay using our training programs, with access to experts, across a variety of use cases.

Onboarding

With thousands of successful implementations behind them, our onboarding team works with you to advise on key aspects of provisioning, ensuring your seamless transition to Global Relay.

Professional services

From complex cloud migrations, to exports for investigations and data requests, our expert Data Services team have seen and done it all, and in many a demanding timeframe.

Support 24 hours a day, all year round.

“Superior customer service is a must nowadays and Global Relay ranks among the best.”

“Global Relay sets a high bar for customer centricity, providing support and services for migration and data ingestion; reference customers report high satisfaction with technical support and issue resolution.”
VP, Compliance Officer

Finance Industry, Gartner Peer Insights 2019

24/7/365 Support

Follow-the-sun support for true global customer service.

Phone, email, and message

You’ll never get a voicemail.

5 Star Reviews

Top marks in peer reviews for our unrivalled customer service.

System status

Verify the current status of your Global Relay services.

Services FAQ

Articles and detailed information on Global Relay services.