In Regulatory Wrap for the week to September 8, 2023, we explore voice capture and the challenges that it poses for compliance teams.
In this Regulatory Wrap, we’re looking at voice capture and the challenges that it poses for compliance teams. Regulatory messaging and enforcement over the past year indicates that voice capture is fast becoming a topic of regulatory focus, but is there a watertight solution for voice compliance?
1. In December 2022, the FCA fined two firms nearly £5 million for surveillance failures related to voice calls
2. In late August 2023, the CFTC fined Goldman Sachs $5.5 million for failing to “properly record and retain certain audio files”
3. Voice looks to be a regulatory focus – we ask how firms can overcome the common challenges associated with voice capture
This Regulatory Wrap is brought to you by Global Relay’s Head of Content, Jennie Clarke.
Whether you’re looking to capture voice, SMS, WhatsApp or other, Global Relay has a solution.
