What is compliant voice and video archiving?

Amid expanding recordkeeping requirements, voice and video archiving has become a key chapter in the compliance playbook. Cloud archiving of voice and video communications offers a secure, long-term storage solution for your voice and video communications, enabling efficient eDiscovery, improved collaboration through searchable archives, and compliant recordkeeping.

Article
21 March 2024 2 mins read
by Jennie Clarke

Efficient compliance beyond call recording

HITRUST Common Security Framework (CSF) is a comprehensive framework used by organizations to protect sensitive data using a highly effective regulatory compliance and risk management approach. Although initially designed for the healthcare sector, the expansion of HITRUST to encompass other industries, including financial services, highlights its versatility and relevance on a broader scale.

Implementing HITRUST CSF

While traditional call recording typically offers limited storage and retrieval options, voice and video archiving takes communication capture to the next level. Importantly, it simplifies eDiscovery by offering a centralized archive with advanced search functionalities that allow you to pinpoint specific details within recordings, saving valuable time and effort. 

How to archive voice and video calls

Modern solutions offer a streamlined approach to capturing voice communication and video data securely. Using a centralized repository eliminates the need for individual downloads or scattered storage locations. Importantly, solutions like Global Relay integrate seamlessly with communication platforms like Zoom, so archiving doesn’t slow down your workflow.

Optimizing your business with voice and video archiving solutions

The benefits of voice and video archiving go far beyond compliance, with organization-level wins that include:

  • Improved collaboration through access to past recordings for training or reference purposes.
  • Enhanced customer service by readily retrieving past interactions.
  • Streamlined eDiscovery processes with easily searchable archives.

Contact our experts today to discuss your voice and archiving solutions.

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Published 21 March 2024

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