Category: Collaboration


Global Relay provides seamless archiving of Zoom Chat, Meeting, and Webinars. Enhance your organization’s information governance, compliance, and eDiscovery workflows by capturing Zoom in-meeting chats, files, recordings, and more.

Key Differentiators

  • Easy setup with the Global Relay app in Zoom Marketplace.
  • Selective capture at the group level – for the accounts that matter most.
  • Independent of cloud recording.
  • Meeting recordings, chat messages, in-meeting polls, private and public in-meeting chats
  • Capture in-meeting chat and regular chat.

Empower your organization by delivering Zoom data to Global Relay Archive:

  • Reconcile and unify your Zoom data with all of your other electronic communications, voice, video, chat, social media, trade data, and files.
  • Preserve tamperproof records, including automated audit trails of all actions, with optional WORM-compliant storage.
  • Get a full picture of who said what, when, and to whom.
  • Enrich your data with dynamic AI models and participant-based classification.
  • Manage the data lifecycle with flexible retention terms, data residency options, and defensible deletion policies.
  • Apply dynamic, automated legal holds.
  • Perform advanced search and retrieval across all data in seconds.
  • Empower your Legal, Compliance, Security, and Business teams with private workspaces (Functions) to access and analyze data.
  • Streamline eDiscovery and early case assessment using advanced classification and AI, case management tools, timelines, and data visualizations.
  • Detect policy violations using surveillance monitoring and AI-enabled behavioral analytics.
  • Efficiently supervise employee communications using AI models, lexicons, classification, and flexible policies.
  • Review conversations in context with intelligent threading of messages.
  • Securely share data and ideas with built-in collaboration tools.
  • Work with structured, enriched, and easily readable data to get complete and accurate discovery results.
  • Zoom Chat can archive direct IM conversations and Channels, including attachments
  • Voice recording is coded in AMR format with high voice quality and very small attachments
  • Depending on the size, video attachments will be stored locally on Zoom’s side
  • A link will be embedded in the message body if it exceeds the message size, or it will be attached to the email ID below 100 MB

For Zoom Chat:

  • Customers must have a paid Zoom subscription
  • Customers need to have Cloud archiving services enabled under IM Management, in their Zoom account
  • Chat encryption must be disabled, or messages will not be readable

For Zoom Meetings:

  • Customers must have a paid Zoom subscription
  • Global Relay Archive for Meetings app required
  • The following permissions are needed on the Zoom account, setting up the services:
    • View groups
    • View all user meetings
    • View all user recordings
    • View all user information
  • Unlike Zoom Chat, encryption does not need to be disabled to allow Zoom Meetings to be archived
    • Contact Zoom Support to enable archiving
  • Designated administrator navigates to the Zoom Marketplace
  • Install Global Relay Archive for Meetings
  • Input SMTP credentials in Zoom Configuration Page, as well as selecting groups that you want to archive

Other connectors in this category: