Watch the Session: Global Relay at KPMG’s AI Made Real Summit
Global Relay’s Chief Product Officer, Sahar Kayhani, joined the KPMG AI made real summit to speak on the benefits and risks associated with AI adoption in compliance for financial services.
Global Relay’s Chief Product Officer, Sahar Kayhani, took the stage at the KPMG AI Made Real Summit to share her perspective on one of the most pressing questions facing financial services today: how do regulated firms transform with artificial intelligence without compromising on governance, trust, or compliance?
In a fireside chat exploring the future of enterprise AI, Sahar unpacked what real AI adoption looks like when the stakes are high, and regulatory expectations keep rising.
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Key takeaways
The conversation cuts through the noise on AI transformation, covering five key ideas that matter most to compliance-driven organizations:
Outcomes first, technology second. Successful AI transformation isn’t about deploying tools, it’s about knowing what you want to achieve. Leadership alignment and a top-down culture of AI adoption are what separate the firms that are seeing results from those that are still experimenting.
Explainability as a trust framework. Every risk flag, every AI-driven decision, needs a clear rationale behind it. When vendors have chain-of-thought reasoning built directly into their surveillance platforms, it provides regulators with the transparency they need, while upskilling compliance teams in the process.
Agentic AI demands agentic governance. As AI moves from assistant to actor, the governance element becomes critical. Every action an AI agent takes should carry a full audit trail and go through the same surveillance and risk identification process as human communications.
The compliance bar is moving. AI can now transcribe voice, assess tone, and surface risk at scale, with minimal human intervention. Personal conduct monitoring is fast becoming a standard expectation, and the firms investing in the right infrastructure now will be ready when those expectations become mandatory.
Communications data is a valuable and strategic asset. The compliance archive that regulated firms have been building for years holds more value than most realize. It’s organizational DNA, and the next frontier is using it to drive business intelligence well beyond eDiscovery and risk management.
The window for early-mover advantage in AI with regard to compliance is closing.
Watch Sahar’s full fireside chat to understand where the industry is heading, and what it takes to lead it.
