Highlights:
1. The industry is amidst a transformative period – new technology is now available, but the data infrastructure that firms need to fully embrace it is still coming into place
2. There has been a noticeable shift in the way that firms monitor culture and conduct risk, driven by the growing regulatory focus on areas such as non-financial misconduct
3. In 2026, 89% of respondents said they would use surveillance tools to proactively monitor workplace culture, compared to 59% in 2024
4. AI-wise, 70% of firms said they’re in proof-of-concept or active deployment stages for AI eComms and voice use cases, though 44% are still at the research stage for surveillance
5. Perhaps the biggest takeaway is that 71% of respondents said that fragmented data remains the biggest barrier to effective surveillance
This week’s Regulatory Wrap is brought to you by Global Relay’s VP of Marketing, Jennie Clarke.