In a series of video interviews, Global Relay experts sit down with UC Today, to uncover the value behind AI for surveillance, the importance of ensuring compliance across multi-channel communications, and how technological innovation is driving better compliance outcomes.

Is AI Surveillance transformational for difficult conversations?

Artificial Intelligence (AI) is transforming the financial industry and becoming increasingly more integrated into financial workflows for various use cases, from streamlining surveillance processes to enhancing data analysis.

Donald McElligott, Global Relay’s VP, Compliance Supervision, discusses the biggest challenges facing financial services in compliance, AI’s potential to enhance financial crime detection, and the future of AI in regulatory technology.

While it may currently be viewed with skepticism, firms that equip themselves to manage and embrace AI will be better prepared to tackle the threat of bad actors.

Read more here:

• How is AI transforming communication surveillance
• Ensuring compliance in the age of voice communication from transcription to proactive monitoring-/

What does compliance for multi-channel communication in financial services look like?

Tim Ward, Product Marketing Specialist, breaks down the most common compliance risks that organizations face and the need for proactive device management.

There are many ways that companies can enhance data governance and security, including integrating AI-enabled tools, partnering with vendors that offer robust platforms with built-in monitoring, and allowing compliance teams to maintain full control over their data lifecycle – equipping firms with the tools and information they may need in the event of an investigation.

Learn more:

• Getting eComms surveillance right
• Avoiding Risk in a Multi-Platform World: The New Compliance Landscape

What are the compliance barriers to tech innovation?

Adam Freeman, expert in enabling compliant communications for business and Global Relay Senior Account Executive, uncovers the potential repercussions of banning communications channels versus enabling and monitoring them.

It’s crucial to break down departmental silos to ensure complete data capture, and compliance teams play a significant role in bridging these data gaps. Rolling out new collaboration and communication platforms can be exciting, but the first step in the process needs to be considering compliance.

Find out more:

• Is Compliance Still a Barrier to Collaboration Tool Innovation?

• The Compliance Trap: How Enterprises Can Innovate Without Risking Governance

What does AI‑driven compliance look like in modern unified communications?

Donald McElligott explores AI’s ability to detect false positives, identify real risk, and improve efficiency within compliance and surveillance frameworks.

The role of AI in compliance isn’t just a “nice to have” benefit – it is becoming crucial for firms looking to improve their workflows, oversight, and deliver better outcomes.

Learn more:

• From Archive to Governance Platform: Rethinking Compliance in UC

• False Positives Are Failing: How AI Is Changing UC Compliance