How does voice surveillance differ from other forms of communications surveillance?
As regulators encourage firms to effectively supervise business communications to deter misconduct and maintain compliance, what are the main differences to watch for when monitoring voice communications versus written digital communications?
Regulatory Unwrapped: Breaking down the FCA’s NFM framework
Join us for a deeper dive into the biggest regulatory trends and challenges firms are facing as we chat with experts and understand how organizations can keep pace with fast-paced compliance changes.
Regulatory Wrap episode 86: FCA NFM rules – Is your firm ready?
In Regulatory Wrap for the week to July 31, Rob Mason covers the FCA’s expanded NFM rules, which go into effect on September 1, 2026.
Regulatory Wrap episode 85: Is the FCA moving fast enough on AI regulation?
In Regulatory Wrap for the week to July 24, Jay Hampshire reviews the FCA’s latest publication from Executive Director Sheldon Mills on staying ahead in the AI “arms race.”
Regulatory Wrap episode 84: Dystopia in the age of AI?
In Regulatory Wrap for the week to July 11, Rob Mason discusses whether AI’s power is growing faster than governance can control it, and how firms can avoid a dystopian future.
Regulatory Wrap episode 83: ESA’s first DORA report stresses third-party risk oversight
In Regulatory Wrap for the week to June 26, Kathryn Fallah discusses the top operational resilience takeaways from the ESA’s DORA report on ICT-related incidents.
Are we future ready? – How to avoid an AI dystopia
There exists a future in which regulated industries will likely use and rely on AI interfaces to make decisions and speak to consumers, so how can firms ensure they are ready for this change?
Regulatory Wrap episode 82: Race against the AI clock – Is the industry resilience ready?
In Regulatory Wrap for the week to June 6, Kathryn Fallah discusses the essential steps the industry must take to balance resilience with AI adoption amidst unprecedented threats.
Regulatory Wrap episode 81: 2026 Surveillance Benchmarking Report
In Regulatory Wrap for the week to May 22, Jennie Clarke unpacks the top findings from 1LoD’s newly published 2026 surveillance benchmarking report.
Now you see it, now you don’t – Why ephemeral messaging capture remains critical for compliance
Regulators like the SEC, CFTC, and DOJ continue to expect firms to maintain proactive compliance programs that support investigations and protect against fraud, which includes managing the use of disappearing messages. We explore the compliance implications of ephemeral messaging and outline practical steps to mitigate risk and meet regulatory obligations.
5 Tips to enhance voice surveillance
With regulatory expectations around voice channels increasing, firms need to ensure that they’re not only capturing relevant voice channels, but using voice data to enhance their surveillance and compliance.