Overheard in the industry – AI differentiated: Video series
GenAI is redefining the way that firms perform communications monitoring. Learn more about how natively built agentic AI models enhance risk detection and strengthen compliance.
Generative AI (GenAI) is redefining the way that firms perform communications monitoring. With an AI-enabled surveillance system, compliance teams can reduce false positives, streamline review processes, and focus on real risk. Sit down with product experts Nazy Alborz and Desmond Leung as they explore how natively built agentic AI models transform risk detection and strengthen compliance.
What does it mean when a surveillance solution is agentic by design?
Instead of being retrofitted from lexicon-based systems or older AI models, Global Relay’s GenAI surveillance agents are natively built using generative AI models, which makes a big difference functionally.
Our solution will perform analysis across entire conversations as opposed to single sentences or phrases. This approach enables more accurate risk identification, higher recall, and fewer false positives.
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Why is a message’s context key to accurate surveillance?
Understanding a message’s context is the foundation of effective communications surveillance. With traditional lexicon-based models that evaluate messages in isolation, there’s a chance that intent and meaning can be misconstrued.
However, our surveillance agents evaluate entire conversations, which enables compliance teams to better detect context, timing, and intention in ways that sentence-level models cannot. Our large language models add an additional layer of depth, which can more effectively identify evasion attempts or obfuscation.
How does cross-domain knowledge makes for smarter surveillance?
Most AI-enabled surveillance systems rely on smaller deep learning models trained exclusively on financial risk, although this narrow scope can create blind spots. Real-world communications don’t stay on one track – they blend financial terminology with business context, cultural references, and colloquial language.
To avoid the inaccuracies that a narrow scope can produce, a cross-domain surveillance model can combine financial expertise with transversal knowledge, giving compliance teams the breadth needed to detect real risks.
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How can firms keep pace with the evolving AI landscape?
Structural flexibility is a necessity when it comes to surveillance technology. Since the AI landscape is ever-evolving, a surveillance solution that can’t keep pace quickly becomes a liability.
Our surveillance solution is built on a flexible architecture designed to continuously integrate the latest AI advancements — enabling compliance teams to stay ahead of emerging risks, regulatory changes, and shifting industry demands.
Why is explainability foundational to effective compliance?
Explainability is a foundational feature of an effectual and credible AI-enabled surveillance system. Global Relay’s surveillance solution provides an explanation when flagging messages, which tells compliance teams exactly why a risk was identified.
Our prompts also offer step-by-step reasoning to improve accuracy and transparency at every stage of the review process. That insight is presented through a clean, intuitive interface that displays a three-level risk identification framework—covering categories, subcategories, indicators, and an explanation for each risk.
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How does a private cloud give teams the edge in AI surveillance?
A private data center can have a big impact on the quality, transparency, and trustworthiness of an AI surveillance solution. Global Relay owns and operates its own private cloud infrastructure, therefore, we have the ability to deploy the latest large language models (LLMs) without being constrained by third-party cloud dependencies.
Each model is independently benchmarked to ensure transparency, giving compliance teams a level of confidence that shared cloud environments can’t offer. You can review model performance at any time against third-party validation tools and benchmarks.
Is data quality the foundation of AI-enabled surveillance?
Data quality is vital to a well-functioning surveillance system. The idea is simple: garbage in, garbage out. Global Relay’s open connector architecture enables the secure and complete capture of communications data across all channels.
Structured data allows our AI to extract thee right parts of each message for analysis, increasing the efficiency and accuracy of risk predictions. For compliance teams, that translates into faster risk identification and reduced noise.
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How can firms ensure they’re aligned with AI governance standards?
Our AI surveillance solution is built and maintained to the highest standards of governance and accountability. As the AI space becomes increasingly competitive, compliance teams need assurance from their technology partners.
Global Relay’s AI governance framework is aligned with leading industry and regulatory standards. That commitment is backed by rigorous practice: benchmarking testing, comprehensive documentation, continuous monitoring, and a streamlined model change management process that enables customers to upgrade seamlessly.
How is compliance expertise built into AI-enabled surveillance?
To bridge the gap between AI capability and real-world compliance practices, our surveillance solution is built around risk detection prompts and crafted by a team compliance experts, such as ex-regulators and compliance officers. This integrates necessary knowledge into the surveillance model to steer it as it analyzes communications.
Their knowledge is embedded directly into our AI workflow with carefully designed examples and review prompts that guide LLM reasoning toward accurate outcomes. The result is a solution that improves true positive rates and stays aligned with the ever-changing demands of the regulatory landscape.
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What’s the infrastructure behind Global Relay’s surveillance solution?
Powered by our own private data centers and NVIDIA computing technology, our surveillance solution scales to hundreds of millions of messages per day, delivering enterprise-grade performance and predictable costs without the billing surprises.
Customer data never leaves our private ecosystem, therefore it is never exposed to third-party cloud APIs. That ownership over our infrastructure eliminates single points of failure, enables an instant response to emerging threats, and gives compliance teams the assurance that their most sensitive data is protected at every layer.
Want to learn more about how AI-enabled surveillance can optimize surveillance workflows? Discover how Global Relay’s LLM-enabled solution can support your compliance team.
