3,000% increase in firms capturing ChatGPT communications, report finds
ChatGPT, TikTok, and Apple® Messages have emerged as the communications channels with the biggest increase in compliant capture – demonstrating how high-profile regulatory enforcements are influencing compliance investment.
What is data completeness? And why does it matter?
Regulatory expectations around the data firms capture and archive are increasing. It is no longer enough to be able to evidence that you’re capturing communications data – the expectation is that data is captured and archived in its entirety. We explore the new standard of data completeness, and why meeting it matters.
Regulatory Wrap Episode 71: FDA takes aim at pharma companies’ social media activity
In Regulatory Wrap for the week to October 3, Ryan Thaxton explores the growing spotlight on pharma companies’ social media activity.
Digital communication compliance: from email to AI
From paper-based records to digital networks, discover why embracing AI is essential for firms to meet the compliance challenges of modern remote work.
Regulatory Wrap episode 63: Is comms compliance at a tipping point?
In Regulatory Wrap for the week to June 13, Rob Mason dissects key findings from our latest Industry Insights: Compliance Communications 2025 Report.
Danish FSA finds data completeness failings at three major banks
A thematic study by the Danish financial regulator has identified data completeness and recordkeeping failures relating to voice and electronic communications at Danske Bank, Jyske Bank, and Nykredit Bank.
Regulatory Wrap episode 60: Messaging app breach exposes U.S. government risk
In Regulatory Wrap for the week to May 9, Rob Mason narrates the impact of a breach to a messaging platform used by the U.S. government.
Surveillance Snippets: Surveil now to save later – why should firms invest anyway?
By establishing a well-nourished surveillance system early on, firms can reap invaluable benefits later, such as avoiding steep regulatory fines and boosting operational efficiencies.
Social media as a risk for financial services
Financial services face four key challenges with the emergence of social media channels use for business communications, Global Relay's Director of Regulatory Intelligence, Rob Mason, and Head of Content, Jennifer Clarke note these as: market risk, advertising risk, recordkeeping risk, and consumer harm.
Surveillance Snippets: Mind the data capture gap with surveillance strategies
When considering surveillance, it all comes down to data – and missing or incomplete datasets could pose a dire issue. How can firms reevaluate their surveillance governance and data management to maintain compliance with U.S. regulators?
Surveillance Snippets: Striking the balance between communications surveillance and privacy
In persisting enforcements for recordkeeping failures, regulators stress the need to “reasonably supervise personnel” to detect and prevent possible violations. But how can firms ensure effective supervision when questions of privacy rights arise?