Communication Capture

Danish FSA finds data completeness failings at three major banks

A thematic study by the Danish financial regulator has identified data completeness and recordkeeping failures relating to voice and electronic communications at Danske Bank, Jyske Bank, and Nykredit Bank.

Regulatory Wrap episode 60: Messaging app breach exposes U.S. government risk

In Regulatory Wrap for the week to May 9, Rob Mason narrates the impact of a breach to a messaging platform used by the U.S. government.

Surveillance Snippets: Surveil now to save later – why should firms invest anyway?

By establishing a well-nourished surveillance system early on, firms can reap invaluable benefits later, such as avoiding steep regulatory fines and boosting operational efficiencies.

Social media as a risk for financial services

Financial services face four key challenges with the emergence of social media channels use for business communications, Global Relay's Director of Regulatory Intelligence, Rob Mason, and Head of Content, Jennifer Clarke note these as: market risk, advertising risk, recordkeeping risk, and consumer harm.

Surveillance Snippets: Mind the data capture gap with surveillance strategies 

When considering surveillance, it all comes down to data – and missing or incomplete datasets could pose a dire issue. How can firms reevaluate their surveillance governance and data management to maintain compliance with U.S. regulators?

Surveillance Snippets: Striking the balance between communications surveillance and privacy

In persisting enforcements for recordkeeping failures, regulators stress the need to “reasonably supervise personnel” to detect and prevent possible violations. But how can firms ensure effective supervision when questions of privacy rights arise?

Regulatory Wrap episode 56: FCA pivots on “name and shame”

In Regulatory Wrap for the week to March 21, Kathryn Fallah discusses the FCA’s decision to axe its controversial “name and shame” proposal.

Regulatory Wrap episode 55: Catching the culture bug

In Regulatory Wrap for the week to March 14, Rob Mason reviews an FCA speech on culture's ability to spread within an organization.

Regulatory Wrap episode 54: What’s going on with the FCA?

In Regulatory Wrap for the week to March 7, Rob Mason discusses why the FCA has been the subject of scrutiny since the beginning of 2025.

Regulatory Wrap episode 53: The CFTC’s new self-reporting matrix

In Regulatory Wrap for the week to February 28, Kathryn Fallah breaks down the CFTC’s new self-reporting matrix, which includes potential penalty reductions of up to 55%.

Regulatory wrap episode 52: CIRO’s 2025 compliance priorities

In Regulatory Wrap for the week to February 7, Kathryn Fallah discusses the newly-established Canadian Investment Regulatory Organization (CIRO) and its 2025 Annual Compliance Report.

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