Communication Surveillance
Organizations in 2025 are juggling hundreds of customer communication touchpoints. While traditional phone calls and emails are still in use, it’s the specialized investment apps, social media channels, and messaging apps that regulated companies are now using to stay connected to clients.
FCA encourages AI innovation as industry views on evolving technology shift
The FCA – alongside other regulators – has encouraged AI innovation in business workflows to support growth, while also urging firms to continue prioritizing responsible use through strong security frameworks.
Regulatory Wrap episode 57: AI in surveillance- is 2025 the turning point?
In Regulatory Wrap for the week to April 4, Kathryn Fallah dissects shifting industry views around AI for 2025.
Is the SEC all in on AI following recent statements?
Speeches from Commissioner Hester Pierce and Acting Chairman Mark Uyeda suggest that the SEC may be taking a less prescriptive approach to AI technology moving forward.
Global Relay Data Center
Built for performance and sustainability, Global Relay's data center ensures secure, high-efficiency cloud storage.
LLM MythBusters – How does AI training for comms surveillance work?
Due to its novelty in communications surveillance, there are certain misconceptions about how AI is enabled and trained to identify risk. We’ve broken down five of the most common myths to uncover how LLMs operate within compliance processes.
Global Relay Industry Insights: State of AI in Surveillance 2025
As data comprehensiveness becomes mission critical, the intersection between recordkeeping and surveillance is more important than ever.
On Demand: Compliance & Conversation – Recordkeeping and surveillance
Watch on demand as a panel of compliance and surveillance experts discuss trends including AI, social media, and culture and conduct risks.
Regulatory wrap episode 51: FINRA’s 2025 regulatory report: what firms need to know
In Regulatory Wrap for the week to January 31, we extract the need-to-know details from FINRA’s Annual Regulatory Oversight Report for 2025.
Culture is contagious: Is surveillance your first defense?
The FCA has doubled-down on its focus on conduct and culture, noting that it will be taking direct action against firms that do not have controls to detect misconduct.
Surveillance, Gen AI, and third-party risk: Key takeaways from FINRA’s Annual Oversight Report for 2025
FINRA has published its Annual Oversight Report for 2025, giving firms a 'heads up' of the regulator's key focus areas for the year, including AI, recordkeeping, and third-party and social media risks.