Read the full case study to discover how Global Relay enabled Baird to:
- Move away from a patchwork of legacy vendors to a modern, unified view of communications
- Transform how supervision teams communicate, escalate, and collaborate to free up capacity for more strategic oversight
- Leverage reliable capture and supervision solution across the business to capture emails, text, and social media content
“Texting has become an essential communication capability for meeting our clients’ needs. We knew this was a growing channel that we had to capture and that Global Relay had these capabilities already. We saw the benefit of having a ‘one-stop-shop’ from a compliance capture surveillance standpoint, and the process of adding these solutions to our existing compliance program was seamless.”
Christa Graverson, CCO for Baird
