Join Rob Mason and Jennie Clarke as they examine the results of our 2026 Data Insights report, and what an increase in firms capturing social media tells us about risk.
Join Rob Mason, Director of Regulatory Intelligence at Global Relay, and Jennie Clarke, Head of Content at Global Relay, as they analyze the key insights from Global Relay’s Data Insights: Communications Capture Trends in 2025/2026 report, particularly examining a 33% increase in the capture of social media channels.
1. Increased capture across channels like TikTok and LinkedIn suggests that social media is more present on the industry’s radar. With the Financial Conduct Authority (FCA) doubling down on non-financial misconduct (NFM) guidance and outlining standards of conduct in and outside of the workplace, could oversight of employee behavior be influencing social media capture needs?
2. Similarly, as the FCA expands NFM reporting rules to apply to 37,000 non-banks – such as mortgage brokers, accountants, and insurance agencies – will there be a wider profile of institutions looking to expand their communications capture policies in 2026?
2. Reputational risk is a growing concern, especially with enforcement cases and misconduct violations publicized by regulators. With social media more widely used within business workflows, are firms expanding social media oversight to ensure personnel are representing the company appropriately?
3. Social media has become a hugely beneficial marketing tool for firms looking to advertise their services, though they must abide by principles laid out in the Securities and Exchange Commission’s (SEC) Marketing Rule. With the SEC taking action against misleading statements, are firms prioritizing social media capture to ensure marketing messaging compliance?
4. Alongside social media growth, considerations like voice capture and AI platform use are becoming more prevalent within the industry. Do firms have tools in place to retain and monitor AI and voice channels, and if not, will we see communications capture trends evolve?
What is the Communications Capture Trends Report?
Global Relay’s Data Insights: Communications Capture Trends for 2025/2026 report looks at a cross-section of 12,000 firms using Global Relay Connectors to analyze the most commonly captured channels across global financial populations, including banks, broker-dealers, and investment advisers. These insights reveal what communications channels are being prioritized and deprioritized in 2025, and suggest recordkeeping and surveillance trends moving into 2026.
Whether you’re looking to stay ahead of social media growth or maintain a complete audit trail of GenAI compliance, we have a Connector for you. Explore Global Relay’s expansive suite of data Connectors, which enable firms to connect data from any channel to a compliant archive.
