AI-enabled voice compliance, monitoring, and eDiscovery
Eliminate compliance gaps, reduce false positives, and resolve legal investigations faster with an end-to-end voice solution.
Understand the context of every conversation with Global Relay Voice
Eliminate gaps in monitoring and reconciliation by unifying your organization's voice capture, recording, transcription, and translation in one system.
Through AI search, you’ll surface business insights and background that might otherwise be overlooked, helping your teams proactively monitor compliance, reduce costs, and maximize productivity.
Key capabilities
Fully capture every conversation with all relevant metadata via official vendor APIs to add context and improve searchability in your archive.
Benefit from one integrated view of voice recording, capture, transcription, and translation. A single platform means streamlined system updates, simpler cost management, and complete data reconciliation.
Navigate and review voice calls with an interactive, high-resolution waveform that displays policy hits and shows speaker separation, so you have a rich understanding of every conversation.
Automatic transcription and translation coupled with relevant metadata enable quick, accurate search and review. Produce voice records fast to meet tight regulator deadlines.
Identify risk based on relevant policies using GenAI to reduce false positives. Every alert includes an explainable chain of thought, so reviewers can act with confidence.
Instantly transcribe and translate voice communications while detecting sentiment for enhanced contextual understanding.
Contact the Global Relay Sales team to learn more about our end-to-end solutions for compliant communications.
