Category: Collaboration

Salesforce Chatter

Global Relay Archive creates tamperproof records of Chatter activity — allowing your organization to take full advantage of Chatter, while remaining compliant.

Key Differentiators

  • Easy setup through Salesforce App Exchange (apex).
  • Review conversations with context through intelligent group threading of Salesforce Chatter messages.
  • Selective user Archiving.

Empower your organization by delivering Salesforce Chatter data to Global Relay Archive:

  • Reconcile and unify your Salesforce Chatter data with all of your other electronic communications, voice, video, chat, social media, trade data, and files.
  • Preserve tamperproof records, including automated audit trails of all actions, with optional WORM-compliant storage.
  • Get a full picture of who said what, when, and to whom.
  • Enrich your data with dynamic AI models and participant-based classification.
  • Manage the data lifecycle with flexible retention terms, data residency options, and defensible deletion policies.
  • Apply dynamic, automated legal holds.
  • Perform advanced search and retrieval across all data in seconds.
  • Empower your Legal, Compliance, Security, and Business teams with private workspaces (Functions) to access and analyze data.
  • Streamline eDiscovery and early case assessment using advanced classification and AI, case management tools, timelines, and data visualizations.
  • Detect policy violations using surveillance monitoring and AI-enabled behavioral analytics.
  • Efficiently supervise employee communications using AI models, lexicons, classification, and flexible policies.
  • Review conversations in context with intelligent threading of messages.
  • Securely share data and ideas with built-in collaboration tools.
  • Work with structured, enriched, and easily readable data to get complete and accurate discovery results.
  • Posts – including edits and deletions
  • Comments – including edits and deletions
  • Files and link attachments – including edits and deletions
  • Polls
  • Questions – including edits and deletions
  • Group contents
  • News feeds
  • Announcements – including edits and deletions
  • Need to be on Salesforce Enterprise edition.
  • Chatter enabled for all users.
  • Salesforce admin to Install and configure Global Relay Archive for Chatter.

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