Global Relay Support

Our team of well-trained technical support professionals will gladly help if you require technical assistance.

  • Business Hours 9am to 5pm (Local Times) Monday to Friday
  • Emergency Support 24 x 7
  • North America (Toll Free)866.484.6630
  • International+1.604.484.6630
  • Ticketing Response
    Email technical support response & status system

Note, Administrator support is free. Phone support to other users is governed by your services agreement.

Support Message Board

'Drown’ SSL Vulnerability News Update: March 2, 2016


'Drown' is a critical vulnerability affecting SSL v2 that allows a malicious actor to intercept, modify, and/or view encrypted traffic. The common vulnerability exposure number is CVE-2016-0800.

As of March 2, 2016, Global Relay has patched its Internet-facing services to protect against this vulnerability.

'Shellshock' System Vulnerability News Update: Oct 15,2014


'Shellshock' is a widespread, remotely exploitable, vulnerability that has recently been discovered in the common UNIX shell called Bash.

As of October 10, 2014, 100% of the systems that provide Global Relay’s Internet-facing services have been patched for the following vulnerabilities:


SSL 3.0 Fallback (aka ‘POODLE’) Vulnerability Notice: Oct 15,2014


Global Relay has been made aware of a vulnerability in the SSL 3.0 protocol, which has been assigned CVE-2014-3566. All implementations of SSL 3.0 and earlier are affected. The vulnerability does not affect the newer encryption mechanism known as Transport Layer Socket (TLS).

To mitigate this vulnerability, Global Relay has disabled SSL in all of its browser-facing interfaces. Customers connecting to Global Relay’s services using very old browsers, for example, Internet Explorer version 6, will be impacted. Customers that are using current browsers are not impacted.

Please contact Global Relay Support if you have any questions.

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