Capture and normalize communications data from all approved business channels with Global Relay Connectors.

Use categorization tags on messages to group by specific users, route alerts to people with specialist skills, and limit access controls.

Sort messages by language to ensure they are reviewed by the right people.

Extract text from scanned documents and images and convert into machine-readable data for faster analysis.

Identify potential risks, such as customer complaints or harassment, by detecting the emotional context in messages.

Transcribe voice calls into accurate, searchable text, streamlining the process of identifying potential risks.

Translate messages and alerts into over 50 languages, ensuring reviews are conducted in the reviewer’s native language for greater accuracy and efficiency.

Remove irrelevant content early by using pre-determined keywords and metadata so you can focus on real risk.

Create a list of content that doesn’t require review, such as marketing material, agreements, and reports, as well as a whitelist of trusted senders.

Identify and filter out spam and promotional messages early, preventing unnecessary clutter in your review queue.

Exclude disclaimers and signatures from analysis to reduce false positive alerts.

Global Relay AI Studio allows you to train and test new AI models using your own data, so you can align the system to meet your business needs.

Suppress previously flagged messages from being reviewed again each time someone replies in the conversation.

Our Large Language Model (LLM) analyzes each message in full, either on its own or combined with lexicon analysis, to deliver context-driven alerts – including attempts to avoid surveillance.

Generative AI provides an explanation for each alert raised to clarify where the potential risk lies.

Identify pre-determined risks in messages by using lexicon analysis either on its own or combined with AI-powered risk identification.

Streamline your workflow by routing policy alerts to the right people based on language, geography, corporate function, and more.

Maintain a complete, time-stamped audit trail of all message modifications or deletions for transparency and compliance.

Keep compliance workflows on track with activity dashboards. Use filters to monitor case statuses, alert progress, frequent policy flags, and more.

Access audit-ready reports that provide clear insights and evidence of your surveillance activity so you’re always prepared for inquiries from auditors, executives, or regulators.