Information security
Information security
Security designed for the most regulated industries
Our information security practices are built on a commitment to protect your data’s confidentiality, integrity, and availability.
Protecting your data is our top priority
We take a risk-based approach to keep your data private and unaltered at all times.
Only you can access your data through customer-controlled identity synchronization.
Your data is stored and processed entirely in a Canadian or U.S. data center (depending on where your organization is located).
Whether in transit or at rest, your data is encrypted with cryptographic protections using hardware security modules.
Constant integrity checks ensure that your data hasn't been altered or compromised.
Secure and compliant by design
With more than 25 years of experience building integrated solutions for some of the world’s most regulated industries, Global Relay provides compliant technology backed by deep subject matter expertise.
How our data security works
Our security architecture is built on a defense-in-depth model, which layers technical controls with governance frameworks to ensure no single point of failure.
We review and publish our security policies annually, which include acceptable use, access control, change management, data classification, patching, incident management, and risk management.
All employees receive mandatory information security training at onboarding that covers company policies, procedures, and key systems, as well as ongoing security awareness exercises.
Access controls operate on a least-privilege basis, with formal privilege reviews conducted monthly to ensure that access rights remain appropriate and current.
Always-on support
Our security operations run 24/7. Dedicated teams in Vancouver and London maintain eyes-on-glass coverage for continuous threat monitoring and incident response.
Certifications and standards
We hold internationally recognized security certifications and align to leading industry standards from:
- SOC 2 Type II
- ISO 27001
- NIST
- CIS
A Gartner® Magic Quadrant™ Leader
Global Relay is named a Leader in the October 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions.
Contact the Global Relay Sales team to learn more about our end-to-end solutions for compliant communications.
