Global Relay Support

Our team of well-trained technical support professionals will gladly help if you require technical assistance.

  • Business Hours 9am to 5pm (Local Times) Monday to Friday
  • Emergency Support 24 x 7
  • North America (Toll Free)866.484.6630
  • International+1.604.484.6630
  • Ticketing Response support@globalrelay.net
    Email technical support response & status system
 

Note, Administrator support is free. Phone support to other users is governed by your services agreement.

Support Message Board

'Winshock' System Vulnerability News Update: Nov 19,2014

Details

‘Winshock’ is a widespread, remotely exploitable, vulnerability that has recently been discovered in the Windows environment. The common vulnerability exposure tracking number is CVE-2014-6321 and the Microsoft security bulletin is MS14-066. As of November 18, 2014, 100% of the systems that provide Global Relay’s Internet-facing services have been patched for this vulnerability.

'Shellshock' System Vulnerability News Update: Oct 15,2014

Details

'Shellshock' is a widespread, remotely exploitable, vulnerability that has recently been discovered in the common UNIX shell called Bash.

As of October 10, 2014, 100% of the systems that provide Global Relay’s Internet-facing services have been patched for the following vulnerabilities:

CVE-2014-6271
CVE-2914-6277
CVE-2914-6278
CVE-2914-7169
CVE-2914-7186
CVE-2914-7187

SSL 3.0 Fallback (aka ‘POODLE’) Vulnerability Notice: Oct 15,2014

Details

Global Relay has been made aware of a vulnerability in the SSL 3.0 protocol, which has been assigned CVE-2014-3566. All implementations of SSL 3.0 and earlier are affected. The vulnerability does not affect the newer encryption mechanism known as Transport Layer Socket (TLS).

To mitigate this vulnerability, Global Relay has disabled SSL in all of its browser-facing interfaces. Customers connecting to Global Relay’s services using very old browsers, for example, Internet Explorer version 6, will be impacted. Customers that are using current browsers are not impacted.

Please contact Global Relay Support if you have any questions.

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