Global Relay Support
Our team of well-trained technical support professionals will gladly help if you require technical assistance.
- Business Hours 9am to 5pm (Local Times) Monday to Friday
- Emergency Support 24 x 7
- North America (Toll Free)866.484.6630
Ticketing Response firstname.lastname@example.org
Email technical support response & status system
Note, Administrator support is free. Phone support to other users is governed by your services agreement.
Support Message Board
'Winshock' System Vulnerability News Update: Nov 19,2014
‘Winshock’ is a widespread, remotely exploitable, vulnerability that has recently been discovered in the Windows environment. The common vulnerability exposure tracking number is CVE-2014-6321 and the Microsoft security bulletin is MS14-066. As of November 18, 2014, 100% of the systems that provide Global Relay’s Internet-facing services have been patched for this vulnerability.
'Shellshock' System Vulnerability News Update: Oct 15,2014
'Shellshock' is a widespread, remotely exploitable, vulnerability that has recently been discovered in the common UNIX shell called Bash.
As of October 10, 2014, 100% of the systems that provide Global Relay’s Internet-facing services have been patched for the following vulnerabilities:CVE-2014-6271
SSL 3.0 Fallback (aka ‘POODLE’) Vulnerability Notice: Oct 15,2014
Global Relay has been made aware of a vulnerability in the SSL 3.0 protocol, which has been assigned CVE-2014-3566. All implementations of SSL 3.0 and earlier are affected. The vulnerability does not affect the newer encryption mechanism known as Transport Layer Socket (TLS).
To mitigate this vulnerability, Global Relay has disabled SSL in all of its browser-facing interfaces. Customers connecting to Global Relay’s services using very old browsers, for example, Internet Explorer version 6, will be impacted. Customers that are using current browsers are not impacted.
Please contact Global Relay Support if you have any questions.
Support for Hosted Services
Fully-managed message archiving, monitoring and eDiscovery solution
- Secure email system with simultaneous POP, IMAP & Webmail
- Front-end virus scanning, spam filtering & storage buffer
- Secondary, continuous 30 day Webmail system for complete email continuity
Secure, closed-network Jabber messaging system
Hosted Gateway filter, capture & archive of public IM (AOL, MSN, Yahoo & GoogleTalk)
Migrates, imports and consolidates historical messages from PST, MDIR & MBox files, backup tapes etc. to Global Relay Archive