Mobile & text, Voice & video
Mobile & text, Voice & video
Connector for
O2
Securely capture, enrich and archive SMS and voice call data directly from O2’s network, so your teams can communicate compliantly with customers on their preferred channels.
Key Differentiators
What is Global Relay Connector for O2?
Global Relay Connector for O2 is a secure, in-house data capture solution that collects and archives SMS and voice call data at the mobile network operator level. By capturing data directly from the source, you reduce risk and give your teams the freedom to communicate with customers on their preferred channels.
This is crucial for regulated organizations that must retain and supervise mobile communications. Key regulations include MiFID II Article 16(7) and Financial Conduct Authority (FCA) SYSC 10A in the U.K. and EU, as well as U.S. Securities and Exchange Commission (SEC) Rule 17a-4 and Financial Industry Regulatory Authority (FINRA) Rules 4511 and 3110.
What are the key benefits of Global Relay Connector for O2?
Global Relay Connector for O2 helps you cut through the complexity of multi-vendor setups. A single solution gives you a single source of accountability, with secure, compliant, unified archiving in Global Relay Archive.
Because data is captured directly from the source, you protect its integrity and reduce the risk of corruption and loss. You can also search granularly, expose patterns and trends, and discover actionable insights hidden within your data.
Key features of Global Relay Connector for O2
- Direct source capture: Capture SMS text message data and voice call recordings directly from the O2 recording portal, protecting data integrity and reducing the risk of corruption and loss.
- Scalable native integration: Use a native connector built on Global Relay Open Connector Framework for scalability, efficiency, and data consistency.
- Enriched user details: Enrich archive data with user details, including username and corporate email address.
- High-speed, accurate transcription: Transcribe voice calls, with superior accuracy compared with competitive models.
- Multilingual transcription: Transcribe voice calls in 57 languages, into the original language or English, using a best-in-class LLM.
- SMS text message data
- Voice call recordings
- Metadata and files
- Transcriptions for all recordings or selected users and groups (optional)
- Unified archiving: Store data securely and compliantly in Global Relay Archive.
- Context for every conversation: Review all interactions with intelligent threading and contextual details.
- Structured data: Gain enriched, searchable records for more accurate supervision, communications monitoring, and investigations.
- Accelerated eDiscovery: Streamline investigations with AI classification, case management, timelines, and data visualizations.
- Tamper-proof retention: Preserve records with automated audit trails and optional WORM-compliant storage.
- Your assigned Global Relay administrator will first set up the connection between Global Relay and your O2 recording portal.
- Once connected, your administrator will configure your archive settings and retention policies to align with your organization’s compliance and governance requirements.
- Now you’re all set for Global Relay to automatically capture and archive your O2 SMS and voice call data.
