Social media
Social media
Connector for
Capture and retain your Facebook Business pages and activity data to stay compliant across social media.
Key Differentiators
What is Global Relay Connector for Facebook?
Global Relay Connector for Facebook captures communications and activity data from your corporate Facebook Business accounts and archives them securely in Global Relay Archive, alongside your other electronic communications.
Social media is an increasingly important channel for customer engagement and business communication. Regulated organizations must capture, retain, and supervise communications across every channel to meet recordkeeping requirements, such as FINRA Rule 4511 and SEC Rules 17a-3 and 17a-4. With this connector, your teams can quickly search, review, and retrieve Facebook communications in one place.
What are the key benefits of Global Relay Connector for Facebook?
Global Relay Connector for Facebook captures data at the source through a direct API integration. As a result, your organization can maintain complete communication records, support regulatory obligations, and simplify supervision across all digital channels.
The connector also helps you mitigate the risks of off-channel communication and spot hidden threats within your Facebook communications data.
Key features of Global Relay Connector for Facebook
- Complete data capture: Capture Facebook Business Pages communications and store them securely in Global Relay Archive.
- Centralized oversight: Supervise Facebook Business activity alongside email, mobile, voice, and other communications captured by Global Relay Connectors.
- Advanced search and retrieval: Quickly find communications using filters, keywords, timestamps, and date ranges.
- Detailed metadata collection: Capture relevant metadata to provide full communication context.
- Compliance-ready archive: Maintain secure, searchable records to support audits, investigations, and regulatory requirements.
- Facebook Business posts, including images and videos
- Comments on posts
- Profile updates
- Historical Facebook data
- Videos and other media content
- Unpublished (dark) posts, which don’t appear on your account’s page but are shown in targeted audiences’ feeds
- Relevant post metadata
- Centralized archive: Unify your Facebook data with voice, video, chat, social media, instant messaging, collaboration tools, and other electronic communications.
- Context for every conversation: Review conversations in context with intelligent threading by date range and user ID.
- Structured data: Work with enriched, easily readable data to get complete and accurate surveillance results.
- Accelerated eDiscovery: Streamline eDiscovery and early case assessment with AI classification, case management tools, timelines, and data visualizations.
- Tamper-proof retention: Preserve records with automated audit trails of all actions and optional WORM-compliant storage.
- Your assigned Global Relay administrator will first authorize Global Relay to securely connect to your Facebook business account.
- Once connected, your administrator will configure your archive settings and retention policies to align with your organization’s compliance and data retention requirements.
- Now you’re all set for Global Relay to automatically capture, archive, and supervise your Facebook communications, giving you continuous compliance and complete visibility across social media.
