Capture and normalize communications data from all approved business channels with Global Relay Connectors.

Use categorization tags on messages to group by specific users, route alerts to people with specialist skills, and limit access controls.

Sort messages by language to ensure they are reviewed by the right people.

Extract text from scanned documents and images and convert into machine-readable data for faster analysis.

Identify potential risks, such as customer complaints or harassment, by detecting the emotional context in messages.

Transcribe voice calls into accurate, searchable text, streamlining the process of identifying potential risks.

Translate messages and alerts into over 50 languages, ensuring reviews are conducted in the reviewer’s native language for greater accuracy and efficiency.

Remove irrelevant content early by using pre-determined keywords and metadata so you can focus on real risk.

Create a list of content that doesn’t require review, such as marketing material, agreements, and reports, as well as a whitelist of trusted senders.

Identify and filter out spam and promotional messages early, preventing unnecessary clutter in your review queue.

Exclude disclaimers and signatures from analysis to reduce false positive alerts.

Global Relay AI Studio allows you to train and test new AI models using your own data, so you can align the system to meet your business needs.

Suppress previously flagged messages from being reviewed again each time someone replies in the conversation.

Our Large Language Model (LLM) incorporates a chain of thought process to analyze messages in full context, delivering a higher level of recall and more precise alerts for complex, ambiguous and context-dependent communications  – including attempts to avoid surveillance.

Our generative AI explains why an alert is raised, indicating where potential risk lies. The step-by-step chain of thought is displayed alongside each alert, providing greater transparency into how the decision was made.

Identify pre-determined risks in messages by using lexicon analysis either on its own or combined with AI-powered risk identification.

Streamline your workflow by routing policy alerts to the right people based on language, geography, corporate function, and more.

Maintain a complete, time-stamped audit trail of all message modifications or deletions for transparency and compliance.

Keep compliance workflows on track with activity dashboards. Use filters to monitor case statuses, alert progress, frequent policy flags, and more.

Access audit-ready reports that provide clear insights and evidence of your surveillance activity so you’re always prepared for inquiries from auditors, executives, or regulators.