A Leader in the Gartner® Magic Quadrant™
Positioned highest for Ability to Execute in the 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions (DCGA)
What Gartner predicts for communications governance
GenAI tools monitoring
“By 2029, 40% of digital communications governance and archiving customers will monitor conversations of internal and external-facing GenAI, AI assistant and chatbot tools to monitor their agentic AI-based responses, up from less than 5% in 2025.”
Proactive comms governance
“By 2029, 30% of enterprises will shift to a proactive employee digital communications governance approach to improve corporate policy outcomes and advance business insights, up from less than 10% in 2025.”
Increased AI adoption
“By 2030, 70% of enterprises using DCGA solutions will adopt AI-driven features and processes, up from 40% in 2025, due to increasing data complexity and governance demands.”
How communications governance is changing
Regulated firms will need to meet evolving organizational demands for corporate governance, regulatory compliance, and valuable insights from digital communications.
Organizations are rapidly adopting GenAI to monitor communications risk at scale with context-aware detection.
Governance is shifting earlier in the lifecycle, enabling firms to identify and mitigate risks before they escalate.
Modern archiving must normalize and capture data across an expanding ecosystem of platforms and formats.
Communications data is no longer just for compliance—it’s a source of intelligence for business decision-making.
About the Gartner® Magic Quadrant™ for DCGA
Heads of I&O should use this research to identify vendors that can best support their communications governance and compliance risk strategy.
The Global Relay difference
Purpose-built AI that reviews communications in full context to surface genuine risk—designed to evolve alongside regulatory and business needs.
Data connectors for all your communications channels, including voice, social, trade, and collaboration tools, structured and indexed in a compliant archive.
Certified to the highest security standards, with encryption and access controls built to protect your most sensitive communications.
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Gartner, Magic Quadrant for Digital Communications Governance and Archiving Solutions, Michael Hoeck, Jeffrey Hewitt, Rizvan Hussain, Apurva Singh, 15 October 2025.
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