Technology partner, Voice & video
Technology partner, Voice & video
Open Connector for
Trading System Support
Voice solutions are integral to critical communications systems worldwide, with consistent and reliable live channels ensuring firms across financial services and other regulated industries can drive effective business. Trading System Support are an independent global provider and maintainer of trader voice solutions, keeping regulated market participants connected and compliant.
Global Relay Open Connector for Trading System Support ensures all voice recording data is captured, archived, and monitored in line with global regulatory requirements. Covering live capture and legacy data migration, the end-to-end solution offers full regulatory adherence for a wide range of voice solutions.
Key Differentiators
What is Global Relay Open Connector for Trading System Support?
Global Relay Open Connector for Trading System Support (TSS) enables the automated capture of live voice recording data—and the migration of legacy data—from TSS solutions directly into Global Relay Archive. The solution offers seamless, full compliance with critical global regulations, including MiFID II (EU financial markets), FINRA Rule 4511 (U.S. financial recordkeeping), and SEC Rule 17a-4 (recordkeeping for broker-dealers).
Numerous voice formats and platforms are supported, including NICE, Redbox Quantify, ASC, AudioCodes, and a wide range of other data types. Please get in touch to discuss your specific requirements.
What are the key benefits of Global Relay Open Connector for Trading System Support?
With Global Relay Open Connector for Trading System Support, all voice recording data is automatically captured, archived, structured, and monitored in Global Relay Archive, our secure cloud environment for regulatory adherence and oversight.
As an end-to-end solution, the integration unifies compliance workflows across communications channels, centralizes archive management, and reduces the legal and reputational risks associated with multi-vendor workarounds. The integration is flexible for your needs, whether you need to migrate legacy data or keep your current solution compliant.
Key features of Global Relay Open Connector for Trading System Support
- Centralized oversight: Centrally manage and supervise meeting and messaging data alongside other digital communications in one archive for comprehensive oversight and auditability.
- Enhanced search functionality: Effortlessly search and retrieve archived messages using intuitive filters, keywords, user handles, timestamps, and date ranges.
- Policy deployment: Deploy customized policies for ease of monitoring and surveillance of voice data.
- Robust archive: Seamlessly upload captured data to Global Relay Archive.
- Advanced surveillance: Leverage advanced surveillance capabilities to monitor employee activity.
Voice / call recording data (with associated metadata) for the following platforms:
- NICE
- Redbox Quantify
- ASC
- AudioCodes
- Wide range of other voice recording data types
- One integrated platform: Our proprietary solution is built for security, scalability, and resilience. There are no dependencies on third-party technologies
- Scalable: Our infrastructure holds petabytes of data for some of the largest financial institutions
- Data integrity checks: Constant integrity checks in place with a fully resilient archive to ensure complete data set is being reviewed for reportable events
- AI driven to reduce false positives: Auditable AI within intuitive platform to create customized AI models with transparent accuracy results
- Best-in-class support: 24/7/365 support through phone, email, and web
- To discuss your specific requirements, get in touch with your Global Relay representative
- Obtain Global Relay Open Connector API credentials for each data type
- Complete TSS’s Global Relay Enrolment Setup using Connector Information provided by Global Relay