Support information
Support information
Best-in-class customer support
We’re known and valued for our exceptional customer support, with a white glove, global, and truly round-the-clock approach
Solutions for every industry. Scales to every business.
Our global support team is available 24/7/365 to help with technical support, training and implementation
Reach out any time, any day:
Support requests:
- Service configurations
- Data connections
- User management
- Troubleshooting
Email: support@globalrelay.net
North America (Toll Free): +1 866 484 6630
United Kingdom: +44 0203 206 1850
International: +1 604 484 6630
Training requests:
- ‘How do I?’ questions
- Schedule training
- Policy configurations
- Personalized workflows
Email: training@globalrelay.net
Phone: +1 604 484 6630
Professional services requests:
- Discovery-as-a-service
- Audits
- Data extractions
- Legacy data imports
- Message retention
- Legal holds
Email: dataservices@globalrelay.net
Phone: +1 604 484 6630
Account management requests:
- Ask us a question
- Account inquiries
- Change orders
- Billing inquiries
- Product feedback
Email: customersuccess@globalrelay.net
Phone: +1 604 484 6630
Enabling enterprises to be successful, productive and focused
We’ll use our knowledge of the product, and how other customers have leveraged our services, to present solutions that cater to your use cases.
Our objective is to make the transition to and experience with Global Relay as seamless and positive as possible.
We will help you conquer the learning curve, associated with our comprehensive product options, in the shortest time feasible, enabling you to focus on running your business. Have a question? Experienced specialists are but a phone call or email away.
Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to investigations and data requests. They can help ingest, search, filter, classify, and produce data for audits, regulatory exams, subpoenas, HR matters, and more.
Why our customers give us 5 star reviews
Dedicated technical teams give customers the assurance of 24/7 support.
Proficient in highly regulated industries. Security and risk management is at the core of our business.
Our in-house professionals can help you leverage Global Relay services to quickly and efficiently respond to whatever needs your business has.
Where added-value services are always a given
Our Technical Support ensures your services run correctly and smoothly. From managing user configurations, to resolving technical issues, we’re here to help 24/7.
Empower your teams and maximize the value of Global Relay using our training programs, with access to experts, across a variety of use cases.
With thousands of successful implementations behind them, our onboarding team works with you to advise on key aspects of provisioning, ensuring your seamless transition to Global Relay.
From complex cloud migrations, to exports for investigations and data requests, our expert Data Services team have seen and done it all, and in many a demanding timeframe.
Rule 17a-4 filing support
For our Broker Dealer customers registered with FINRA, the compliance date for the amendments to Rule 17a-4 was May 3, 2023. The deadline has now passed, but if you would like assistance with the 17a-4 filings, please click here for more information.
Follow-the-sun support for true global customer service.
You’ll never get a voicemail.
Top marks in peer reviews for our unrivalled customer service.