Voice & video
Voice & video
Open Connector for
ICE Voice
Seamless and compliant comms solutions are a must-have for traders and global market participants. ICE Voice, a cloud-based audio solution, is fully integrated with ICE Chat to provide one platform for simplified collaboration. With access to voice and chat in one place, users benefit from faster decision making and improved data record transparency.
Through Global Relay Open Connector for ICE Voice, all ICE Voice data undergoes automatic capture, surveillance, and storage in Global Relay Archive. By structuring and monitoring ICE Voice data, the integration unites data completeness, security, and long-term accessibility for highly regulated financial comms under one solution.
Key Differentiators
What is Global Relay Open Connector for ICE Voice?
Through Global Relay Open Connector for ICE Voice, ICE Voice data is automatically captured and stored in Global Relay Archive. Alongside being archived, your voice data is structured and transcribed into a clear, readable format—ready to be analysed, translated, reconstructed, and interpreted in line with your compliance needs.
Your ICE Voice data is preserved for as long as required, and is continuously monitored for potential compliance violations. With full audio recording, every call is captured with configurable retention settings, ensuring adherence to regulatory requirements like IFUS rules 6.07 and 6.08.
What are the key benefits of Global Relay Open Connector for ICE Voice?
Our leading AI and surveillance technologies keep your comms data record investigation ready, and provide actionable insights for your compliance teams. Global Relay Archive also has the ability to transcribe and translate your voice recording transcripts, with 50+ languages currently supported.
Global Relay can capture both ICE Voice and ICE Chat data, allowing access to both data records in Global Relay Archive—an AI-enabled, fully compliant platform that delivers enhanced monitoring, record-keeping, and reporting capabilities. Your voice and chat logs can be viewed as part of a unified compliant record, greatly simplifying audit and eDiscovery workflows.
Key features of Global Relay Open Connector for Ice Voice
- Complete data capture: Capture ICE Voice data and store it in a secure, scalable archive to match your required retention period.
- Advanced monitoring: Utilize cutting-edge AI technology and analytics within Global Relay Archive to monitor and track stored ICE Voice and ICE Chat data.
- Centralized oversight: Centrally manage and supervise ICE Voice and ICE Chat communication data alongside other digital communications for comprehensive oversight and auditability.
- Robust archive: Seamlessly upload captured data to Global Relay Archive.
- Scalable solutions: Accommodate organizational growth with a flexible and scalable solution.
ICE Voice communication types:
- Ringdown calls – directly call a counterpart
- Open connection – persistent, always-on comms channel
- Voice blasts – shout down to multiple connections simultaneously
- Voice in chatrooms
- One integrated platform: Our proprietary solution is built for security, scalability and resilience. There are no dependencies on third-party technologies.
- Scalable: Our infrastructure holds petabytes of data for some of the largest financial institutions.
- Data integrity checks: Constant integrity checks in place with a fully resilient archive to ensure complete data set is being reviewed for reportable events.
- AI driven to reduce false positives: Auditable AI within intuitive platform to create customized AI models with transparent accuracy results.
- Best in class support: 24/7/365 support through phone, email, and web
- Must be an ICE customer subscribed to the ICE Voice platform
- Obtain Global Relay Open Connector API credentials for each Data Type
- Complete ICE Voice’s Global Relay Enrolment Setup using Connector Information provided by Global Relay