Cisco Webex Calls

Key Differentiators

How does it work?

Maintain regulatory compliance by capturing, archiving, and transcribing all voice interactions—both internal and external—on Webex. We use an official Webex API to enable seamless, complete, and secure data capture. The voice data is then stored in Global Relay Archive, giving you tamper-proof, searchable records for audits, investigations, and legal holds. This way, your organization is prepared to meet recordkeeping obligations from regulators such as FINRA, SEC, FCA, and CFTC.

Global Relay Connector for Cisco Webex enables the capture of Webex meetings, messages, and calls, ensuring complete compliance for all your communications within the Cisco Webex App.

Global Relay Connectors offer the unique advantage of structuring and enriching captured data, which enhances its searchability and usability. As a result, you get faster compliance monitoring, streamlined reporting, efficient eDiscovery, and effective communications surveillance—turning communications data into business insight.

Key differentiators

• Unified coverage: Capture all Webex communications, including meetings, messages, and calls, with a single connector.
• Regulatory assurance: Meet recordkeeping obligations by capturing and archiving all answered incoming and outgoing calls, metadata, and transcripts.
• Easy integration: Ensure your data capture is reliable and complete with official Webex APIs.
• Multilingual transcription: Convert captured audio into English text or 57 other languages using Global Relay’s best-in-class large language model (LLM) transcription.
• Structured compliance data: Benefit from the Open Connector architecture that standardizes and enriches data, so it’s optimized for fast search and accurate AI analysis in Global Relay Archive.