Public IM

What public IM platforms and versions does Global Relay Archive support?

AOL Instant Messenger (AIM)

  • AIM versions: 7.0.11.2, 7.0.13.4, 7.1.6.4, 7.2.6.1, 7.3.6.4, 7.3.12.3, 7.4.5.12, 7.5.6.2, 7.5.7.6, 7.5.8.2, 7.5.11.9, 7.5.12.6 and 7.5.14.8
  • Apple Ichat Version: 4.0.8 (v619)
  • Apple Ichat Version: 3.1.9 (v446)
  • Linux AOL client: 1.5.286

We recommend you disable employees’ ability to upgrade their IM clients. This prevents users from installing newer, unsupported versions without your knowledge and ensures the settings for IM clients are not modified.

Note: Global Relay Archive does not officially support (i) third party IM clients such as Trillian and Pidgin, or (ii) web or mobile-based versions of AIM.

How does Public IM archiving work?
  1. Your firm changes the server address employee AIM clients connect to.
  2. Our proxy server routes AIM messages to their recipients and stores the original messages in its database.
  3. Our proxy server delivers AIM data to Global Relay Archive.
  4. Global Relay Archive processes, time-date stamps, serializes, and indexes the data.
  5. Global Relay Archive classifies the processed data as public IM for easy online access and identification.
  6. Global Relay Archive preserves your AIM data on tamperproof storage for your specified retention term.
  7. Your authorized users can search and review archived AIM data online alongside all other supported data types (e.g. email, social media, and mobile messaging).
Can I turn off the disclaimer message?
No. For privacy and legal purposes, your organization should disclose that IM messages are being archived.
Can I change the disclaimer message?
Yes. Appointed Administrators and IT contacts can contact our Support team at 866.484.6630 or support@globalrelay.net to change the disclaimer message.
I am being prompted to upgrade my IM client. Should I proceed?

No. You should not upgrade your IM client unless:

  1. Your IT team has instructed you to do so; AND
  2. The version you are upgrading to is included in the supported version list above.
I have recently upgraded my IM client. Should I do anything else?
Yes. We recommend you verify that the IM client is still routing messages to Global Relay. Contact your IT team if you are unsure.
Is there a report that documents public IM activity?
Yes. If you have been assigned an appropriate role, you can sign up for an automated report that documents public IM activity. Please contact our Training Team at 866.484.6630 for more information.
Where can I view my archived public IM messages?
Log in to Global Relay Archive and select "Instant Messages" from the Folder list on the main search page. Once you conduct a search, you will see instant messages on the results page. Global Relay Archive classifies each public IM platform with a unique icon.

Global Relay Messenger

How do I download the Global Relay Messenger client?

You can download the Global Relay Messenger client and SSL certificate here:

Is the Global Relay Messenger client similar to the AIM and Yahoo Messenger clients?
Global Relay Messenger uses a desktop client similar to the AIM and Yahoo Messenger clients. However, Global Relay Messenger provides much higher availability and security. It is designed for business use by organizations subject to SEC, FINRA, HIPAA, SOX, and other regulatory requirements.
What user IDs does Global Relay Messenger use?
Global Relay Messenger uses your corporate email address as your user ID.
Does Global Relay Messenger meet security and reliability standards?

Yes. Global Relay Messenger provides secure instant messaging on an internal network. Our uptime target is 100%. Controls include:

  • Secure TLS connections using a FIPS-140 certified 256-bit AES encryption module
  • Adherence to all published standards in the use of the Jabber/XMPP protocol
  • Active/active firewalls
  • Active/active load balancers
  • Jabber/XMPP clustered servers
  • Two 10Gbps connections from redundant ISPs
Does Global Relay Messenger protect against IM viruses and spam?
Yes. We provide a secure, closed-network messaging environment.
What operating systems are supported?
The Global Relay Messenger client is designed for Windows XP, Windows Vista, Windows 7 and Windows 8/8.1 environments. Other operating systems may have limited support.
Can I brand Global Messenger with my company’s logo?
Yes. For custom branding of Global Relay Messenger, please provide your logo in PNG or JPG format (128X48 pixels) to our Technical Support team at support@globalrelay.net.
Does Global Relay Messenger comply with SEC, FINRA, HIPAA, and other government regulations?
Yes. Global Relay Messenger is designed for regulated organizations. All messages are preserved in Global Relay Archive to meet recordkeeping, supervision, and audit requirements.
Does Global Relay Messenger provide a disclaimer at the beginning of each conversation?
Yes. Global Relay Messenger automatically displays a disclaimer at the beginning of each conversation that informs participants their conversation is being archived.
How do I create and manage the corporate roster?
Global Relay Messenger provides a default company roster for all users. Our Technical Support team administers your corporate roster. You simply email support@globalrelay.net with a list of the email addresses of users that you would like to appear on the roster. We handle the rest.
How do I add a contact to my personal roster?
Click the ‘Add Contact’ button in the toolbar near the top of the main application window. You will be prompted to enter the contact’s email address and the name of the folder you would like them to appear in. After entering the appropriate information, click ‘Add.’ The contact will instantly appear in your roster.
How do I change my contact information and display picture?

Click the ‘Manage’ drop-down menu at the bottom left corner of the main application and select ‘Options.’ The Options dialog screen will appear.

Select the ‘V-Card’ tab on the left of the screen. On the right half of the screen, you can enter your name and phone numbers. You can also modify your display picture by selecting the ‘Other’ tab near the top of the screen and selecting an image. Currently, Global Relay Messenger supports JPG, PNG and BMP file formats.

Can I send messages to offline users?

Yes. If a user is offline, messages are queued and delivered to them when they log in to Global Relay Messenger.

What port does Global Relay Messenger use? Do I need to open a specific port on my firewall?

Global Relay Messenger uses port 5223. Typically, corporate firewalls do not block this port. However, if you currently block outgoing traffic on port 5223, you will need to open the port.

Where can I view my Global Relay Messenger conversations in Global Relay Archive?
To view your archived Global Relay Messenger conversations, log in to Global Relay Archive and choose ‘Instant Messages’ from the Folder list on the main search page. Once you conduct a search, you will see instant messages on the results page. Global Relay Messenger conversations are distinguished from other IM types in the Archive by a unique icon.
What messaging protocol does Global Relay Messenger use?

Global Relay Messenger uses the Extensible Messaging and Presence Protocol (XMPP), which is commonly known as Jabber. Jabber is a set of streaming XML protocols and technologies that enable any two entities on the Internet to exchange messages, presence, and other structured information in near real time. Compared to other messaging protocols, Jabber is:

  • Standard: The Internet Engineering Task Force (IETF) has formalized Jabber’s core XML streaming protocols as an approved instant messaging and presence technology.
  • Proven: The first Jabber technologies were developed in 1998 and are now quite stable. Today, hundreds of developers are working on Jabber technologies, there are tens of thousands of Jabber servers running on the internet, and millions of people use Jabber to exchange IMs.
  • Secure: Any Jabber server may be isolated from the public Jabber network (e.g., on a company intranet). As well, robust security has been built into the core XMPP specifications.
  • Extensible: Using XML namespaces, anyone can build custom functionality on top of the core Jabber protocols. To maintain interoperability, common extensions are managed by the Jabber Software Foundation.
  • Flexible: Jabber applications beyond IM include network management, content syndication, collaboration tools, file sharing, gaming, and remote systems monitoring.

JABBER is a registered trademark of Jabber Inc., and its use is licensed through the XMPP Standards Foundation. (From http://wiki.xmpp.org/web/Technology_overview).

How does Jabber work?

The Jabber Software Foundation explains it best:

"Let's think about two Shakespeare characters and how they exchange messages - perhaps Juliet up on the balcony, and Romeo down in the Capulets' orchard. Now Juliet doesn't send a message directly ("peer to peer") to her Romeo, at least not in the Jabber world. Juliet has an account on a Jabber server, and her Jabber address (we call it a Jabber ID or "JID") looks a lot like an email address. Since Juliet is a Capulet, she registers the username "juliet" with the Jabber server running at capulet.com, so her JID is juliet@capulet.com. Similarly, Romeo has an account on his family's server and his JID is romeo@montague.net. Once Juliet has logged into the capulet.com server, she can send messages to her sweetie. To be precise, here is what actually happens when Juliet fires up the Exodus client on her Windows laptop out on the balcony:

  • Juliet sends a message addressed to romeo@montague.net
  • The message is handled by the Jabber server at capulet.com
  • The capulet.com server opens a connection to montague.net
  • Assuming that the family elders have not disabled server-to-server communications between capulet.com and montague.net, Juliet's message is routed to the Jabber server at montague.net
  • The server at montague.net sees that the message is addressed to an actual user named "romeo" and delivers it to the Jabber client running on Romeo's Linux laptop out in the Capulets' orchard
  • The message pops up in Jabber, and Romeo swoons."
Can Global Relay Messenger communicate with other Jabber networks?

Yes. Your Appointed Administrator can enable the ability to communicate with other Jabber networks. This requires the addition of the following custom SRV records to your domain’s DNS:

Service Location_xmpp-server_tcp.yourdomain.com
TTL86400
TypeIN SRV
Priority5
Weight0
Port5269
Host Servervan-xmpp1.globalrelay.net
Service Location_xmpp-server_tcp.yourdomain.com
TTL86400
TypeIN SRV
Priority5
Weight0
Port5222
Host Servervan-xmpp1.globalrelay.net
Service Location_xmpp-client-gr.yourdomain.com
TTL86400
TypeIN SRV
Priority5
Weight0
Port5223
Host Servervan-xmpp1.globalrelay.net
Service Location_jabber_tcp.yourdomain.com
TTL86400
TypeIN SRV
Priority5
Weight0
Port5269
Host Servervan-xmpp1.globalrelay.net
How does Global Relay Messenger connect to Global Relay’s Jabber server?

Global Relay Messenger can connect to our Jabber server via three methods that are prioritized from 1-3. If the preferred method is unavailable, the client will attempt to connect using the next method in line. In priority order, the supported methods are:

  1. SRV records
  2. HOSTS file
  3. IP address

Hosted Email

What is Global Relay's Hosted Email service?

Global Relay offers a secure hosted email system that is engineered to provide an enterprise-class email service to companies of any size:

  • Synchronized POP, IMAP, MAPI, and Webmail access
  • 1GB+ of storage per mailbox, depending on class of service
  • Includes Global Relay hosted Email Filtering for virus and spam protection
  • Email access anywhere/anytime
  • Email addresses branded with your domain (e.g. mary.smith@yourdomain.com)
  • Support for most popular mail clients, including Outlook, Thunderbird, MAC Mail, BlackBerry, Android, and iPhone
  • Webmail with Calendaring, Contacts, Tasks and Notes
  • No hardware or software required
  • Send/receive Emails with attachments up to 100 MB
  • Email aliases included
  • Integrates with Global Relay Archive to ensure you never lose email again
How do I configure my mail client?
Please refer to our Video Tutorials.
What is POP3?
POP3 (Post Office Protocol) is an Internet mail protocol that mail clients use to deliver mail. POP is designed to remove mail from the server as soon as the user has downloaded it using an email application such as Outlook. There are settings within Outlook that can allow the user to specify that mail be saved for a particular duration, or after a certain action has taken place.
What is IMAP?
IMAP is a standard protocol used to access email on servers. IMAP creates a continual connection to the server and only downloads the messages required to review. It also synchronizes the activity in the mailboxes on your desktop with mailboxes on Global Relay's email server.
What is Webmail?
Webmail is an online, internet-based mail client that can be used instead of Outlook and other email programs. When used at the same time as an IMAP Outlook account, all changes made in webmail will reflect in Outlook and vice versa.
Should I use POP or IMAP?

We encourage customers to use IMAP.

POP is very restrictive, only allowing you to download email to your desktop. If you have integrated Webmail, you can view new email, but you do not have access to your recently downloaded email, nor can you ever see your Sent Items.

IMAP synchronizes your email and folders, giving you access from multiple locations.

How do I get started?

Once you have signed up for the service, send a list of your users' email accounts to support@globalrelay.net. The list should contain the following information for each user:

  • First name
  • Last name
  • email address
  • password (if you want to maintain the existing passwords)
How long does it take to activate my mail?
Typically, account creation and the request to change your MX records are sent out within one business day. Generally, an MX Record change takes one to two days to propagate over the internet (so do not cancel your old email account until a few days after transitioning).
What settings should I use in my email application?

If you are using an email application such as Outlook, you must use the following settings:

  • Account Name: Your full email address, including the domain name
  • Password: Provided by your administrator
  • Incoming mail server (POP/IMAP): mail1.globalrelay.com
  • Outgoing mail server (SMTP): mail1.globalrelay.com
  • Port Numbers: The appropriate port numbers from the following list:
    • Incoming mail server (IMAP): 993 (secure port) or 143
    • Incoming mail server (POP): 995 (secure port) or 110
    • Outgoing mail server (SMTP): 465 (secure port) or 8025
  • Authentication: Ensure "Authentication" in your email account properties is selected (typically "my server requires authentication")
  • Secure Access: If you require secure access to the mail server, select the appropriate options (typically "this server requires a secure connection") for the incoming/outgoing mail server and then enter the secure port numbers listed above.

Note: Outlook and most other email applications use POP or IMAP to receive email and SMTP to send email. POP, IMAP, and SMTP servers have assigned Port Numbers which they use to communicate with your email application. Ensure your email application is set to use the proper port numbers listed above.

Why can I not connect to the server?

If your email client (Outlook, Outlook Express etc.) states that "a connection to the server could not be established" or "mail2(or)3.globalrelay.com could not be found", your internet connection may down. Our troubleshooting recommendations include:

  1. Go to any website and perform a search to verify you have an internet connection. If you do not have a connection, contact your Administrator or your Internet Service Provider (Global Relay does not provide your internet connection).
  2. If your internet connection is working, log in to your Webmail account and verify the email server is reachable (your email address and password are required). If Webmail is not reachable, notify Global Relay.
  3. If Webmail is reachable and you can successfully log in, reboot your computer and click the Send/Receive button in your email application. If you still cannot connect to the server, verify your email application settings (see above) and contact your Administrator.
Why am I unable to send email?

If your email application cannot send email, your internet connection may be down. Our troubleshooting recommendations include:

  1. Go to any website and perform a search to verify you have an internet connection. If you do not have a connection, contact your Administrator or your Internet Service Provider (Global Relay does not provide your internet connection).
  2. If your internet connection is working, log in to your Webmail account and verify the email server is reachable (your email address and password are required). If Webmail is not reachable, notify Global Relay.
  3. If Webmail is reachable and you can successfully log in, reboot your computer and click the Send/Receive button in your email application. If you still cannot send email:
    1. Verify "Authentication" in your email account properties is selected (typically "my server requires authentication");
    2. Verify your "outgoing mail server (SMTP)" is using port 8025 or 465; and
    3. Reboot your computer and click Send/Receive.

If your email application still does not work contact your Administrator.

Outlook or Webmail does not accept my password, what can I do?

Make sure you are typing in your password correctly. Note that passwords are case sensitive, so make sure your "Caps Lock" key is off and try again.

If you have forgotten your password or your email address, please contact your Administrator and try again.

I am unable to login to Webmail, what can I do?

If you are unable to login to webmail, verify that you have typed in your email address properly and used the correct password.

If you receive the error: "account has been moved to a remote system", your email address may have a typo in it.

If you receive the error: "incorrect password or account name", your domain name is correct, but your username or password is wrong.

How do I create an out-of-office message?

Your out-of-office message settings are located in your Webmail account.

  1. Log in to Webmail (your full email address and password are required).
  2. Select the "Preferences" tab near the top of the page.
  3. In the "Receiving Messages" section (mid-page), check the box labeled "Send auto-reply message". Enter the desired message and then set your Start and End date (be sure to check the boxes next to each). Click the “Save” button in the upper left.

Note: Only one auto-reply will be sent to any individual recipient unless you manually clear the list of replied address.

How do I change my default time zone in Webmail?
  1. Select the “Preferences” tab near the top of your Inbox.
  2. Select the “General” section on the left side of the page.
  3. You will find the default Time Zone options within the “Login Options” section near the top.

Note: You may need to log out and then back in to see the changes.

How do I redirect my email?

To redirect or forward your mail to another email account:

  1. Log in to your Global Relay Webmail account.
  2. Select the “Preferences” tab near the top of the Inbox.
  3. Click “Mail” in the menu on the left.
  4. Scroll down to the “Receiving Messages” section.
  5. Enter the desired email address into the “forward a copy to” field.
  6. Click save on the upper left of the page.
Where can I view my archived email messages and attachments?
To view your email messages in Global Relay Archive, choose "Email" from the Folder list on the main Search page. Once you conduct a search, you will see email messages on the Results page. Email is distinguished from other data types in the Archive by a unique icon.

Email Continuity

What is Global Relay's Email Continuity service?

Our Email Continuity service offers a secondary, continuous email system that ensures business continuity in the event of an outage of your primary mail server.

How does it work?
Your firm changes its MX records to point to Global Relay servers. Incoming email will be filtered through our hosted Email Filtering in real time (if enabled), with simultaneous delivery of "clean" messages to both your primary email server (hosted or internal) and our continuity server. The Email Continuity service will hold your employees' email for a rolling period of 30 days.
How do I access my Email Continuity account?
You can immediately access a "real time" secure copy of your last 30 days of email by logging in to our Email Continuity service using your existing email address and password. Once logged in, you can review, reply to, forward, print, or download existing emails and create new emails.
Are emails from the Email Continuity service restored to our primary email server after an outage?
Yes, all email sent or received by our Email Continuity service are automatically queued for 14 days for delivery to your primary email system once it is online and available.
How do I get started?

Once you have signed up for our Email Continuity service, send a list of your users' email accounts to support@globalrelay.net. The list must include the following information for each user:

  • First name
  • Last name
  • Email address
  • Password (if you want to maintain the same password as your primary email account)
How long does it take to activate Email Continuity?
Typically, account creation and the request to change your MX records are sent out within one business day. Generally, an MX Record change takes one to two days to propagate over the internet.
Where can I learn more about using or configuring Email Continuity?
Select the appropriate "How To" video or documentation on our Video Tutorials page.
Can I archive Continuity email?
Yes. If desired, a copy of all continuity emails can be seamlessly captured and accessed in Global Relay Archive.
What web browsers does Global Relay's Email Continuity service support?
You can use Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

Email Filtering

What is Global Relay's Email Filtering service?

Our Email Filtering service is a hosted gateway used to capture, filter, process, your incoming emails to identify and block spam and viruses before they reach your email server. We then forward all "clean" emails to your email server. The service works by modifying your domain's MX Recor to pointing incoming emails to our servers.

Your MX records should be changed to point to both of our mail servers:

  • gateway1.globalrelay.com. [preference of 10]
  • gateway2.globalrelay.com. [preference of 10]

You must also provide us with the Host Name or external IP address of your mail server so we can set up our systems to properly redirect filtered mail.

How do I get started?

Once you have signed up for the service, a simple modification to the MX records for your domain is required. The MX records will have to point to our Email Filtering servers. No hardware or software is required.

Your MX records should be changed to point to two of our mail servers, both with a preference of 10:

  • gateway1.globalrelay.com.
  • gateway2.globalrelay.com.

You must also provide us with the Host Name or external IP address of your mail server so we can set up our systems to properly redirect filtered mail.

How long does it take to activate my Email Filtering?
Typically, the request to change your MX Records are sent out within one business day. Generally, an MX Record change takes one to two days to propagate over the internet.
How do I initiate access to my Email Filtering account?

If you also use our Hosted Email service, you automatically have access to your Email Filtering account to manage your own spam. You activate your Email Filtering account by logging into the Email Filtering (available on our Login page) using the same username and password that you use for your email account.

If you do not use our Hosted Email service, individual user access to Email Filtering must be set up by your Administrator. The Administrator should email support@globalrelay.net with the new user details that include email addresses and any associated aliases.

Where can I learn more about using or configuring the Email Filter?
Select the appropriate "How To" video or documentation on our Video Tutorials page.
Is the Email Filtering managed by our Administrator or by individual users?
Your Email Filtering can be controlled at the user level. Spam filtering and virus detection is enabled on a Domain wide basis by default.
What is the difference between "tagged" & "quarantined?"

Quarantined: When emails are quarantined, they are held for up to 60 days in the Email Filtering Spam Cache. During that time, you can log in to the Email Filtering service and confirm their status as "good" or "spam" emails.

Tagged: When emails are tagged, we add the prefix "Spam" to their subject lines and deliver them to: (i) your Junk Mail folder if you are using our Hosted Email service, or (ii) your Inbox if you are not using our Hosted Email service.

How do I ensure a specific email address or domain never gets caught in the filter?

Simply contact our Technical Support team at support@globalrelay.net and we will add the email address or external domain name to our whitelist.

How do I block a certain email address or domain?
Simply contact our Techincal Support team at support@globalrelay.net and we will add the email address or external domain name to our blacklist.
If I do not receive an expected email, what can I do?
It is possible that the email was caught by Email Filtering service. If you have access to your own Email Filtering account, you can log in, locate the email, and release it to your inbox. If you do not have access to your own Email Filtering account, contact your Administrator. The Administrator can contact Global Relay Support to assist in granting you access to your Email Filtering account or releasing the email for you.
What web browsers does Global Relay's Email Filtering service support?
You can use Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

Legacy Data Migration

Where should I send my legacy data?

If you have less than 20 GB of legacy data, you can upload your data to a secure FTP site. If you have more than 20 GB of legacy data, we ask that you ship your data to our Data Services team at:

Attn: Data Services
Global Relay Communications Inc.
220 Cambie Street, 2nd Floor
Vancouver, BC V6B 2M9
What file format should legacy data be in?

We accept legacy data in EML, PST, MSG, EML, and MBOX. If your data is not in one of these formats, please contact our Data Services team to determine support. After discussing your situation, they may ask you to send a small test file to ensure compatibility with our systems.

If your email server or messaging platform was updated or changed during the period covered by the legacy data, please make sure you send us samples of all versions.

What is the maximum file size?
The most efficient size is 1-1.5 GB. If your files are larger, we may ask you to break them down into smaller parts.
What storage media should I use to ship legacy data?

We prefer that you send your legacy data on:

  • DVD; or
  • Hard drive with a USB or eSATA connection

Note: If you have less than 20 GB of legacy data, you can also upload your data to a secure FTP site.

Do I need to encrypt my legacy data?
Yes, we strongly recommend that you encrypt your data before shipping it to us. Best practice is to use AES-256 encryption. There are a number of third party encryption tools available, as well as hard drives with built-in encryption.
Should I back up my legacy data before shipping it?
Yes, we strongly recommend that you make a backup copy of all legacy data before shipping it to us. This protects against data loss during shipping or through a corrupted disc or hard drive.
Do you de-duplicate legacy data?
Yes, we use an automated matching process to identify and eliminate duplicates. This process looks for exact matches in the Message ID, senders/recipients, time-date stamps, and other criteria.
How long will it take to import my legacy data?

The timeline depends on a number of variables, including:

  • The format in which you provide your data
  • The volume of your data
  • The complexity of your data
  • The number of other imports our Data Services team currently has in queue

Please contact our Data Services team at 866.484.660 or dataservices@globalrelay.net to request an estimate.

I have more questions. Who should I contact?
Please contact our Data Services team at 866.484.660 or dataservices@globalrelay.net.

Global Relay Archive

Help and Training

If you require assistance with using any Global Relay Archive functionality, you have two options:

  1. You can search the built-in Archive help system (available once you have logged in to Global Relay Archive)
  2. You can contact our Training team at 866-484-6630 or training@globalrelay.net

Supported Data Types

Global Relay Archive securely captures, indexes, and archives over 45 data types in a single repository. For a full list of supported data types, please click here.

Mobile

Global Relay Archive provides three options for archiving smartphone messaging.

What is Global Relay Mobile Device Management for Compliance (MDMC)?

Global Relay Mobile Device Management for Compliance (MDMC) is a unique archiving solution for messaging data from BlackBerry and Android smartphones. It uses a proprietary app installed on each user’s phone to transparently log data and deliver it to Global Relay Archive in real time or on a specified schedule.

What is different about Global Relay MDMC?

Notable features of our solution include:

  • Address book name lookup: Within Global Relay Archive, counterparties’ names are included when displaying each call or message. This provides unprecedented insight for compliance officers or managers with responsibilities for reviewing employee activity. They can see not only the counterparty’s phone number, but also the name assigned to that number in the employee’s address book.
  • Context-rich activity log: Uniquely, Global Relay MDMC captures each message and call’s location (optional), displaying geographical coordinates and the city or region where the communication took place — a world first in archiving technology. Call and message logs also include time, date, duration, phone number, and address book name. These are powerful pieces of information for compliance, employee supervision, internal recordkeeping, and more.
  • Policy-driven archiving: Precise controls let your administrators customize what data is logged and archived. Policies can be firm-wide or group specific to comply with company policies and regional privacy rules.
  • Automatic, auditable, and compliant archiving: Global Relay MDMC creates a seamless record of each user’s activities on their smartphone. If the smartphone fails to communicate with Global Relay servers for a specified period of time, the system can automatically send an alert email to one or more administrators within your organization.
How does Global Relay MDMC work?
  1. An app installed on each user’s smartphone logs incoming and outgoing texts, PIN messages, and calls in real time.
  2. The app uses the phone’s data connection to securely upload logged data to Global Relay Archive via HTTPS. Your administrators configure the upload interval. The recommended interval is four hours.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the uploaded data.
  4. Global Relay Archive classifies the processed data as mobile data for easy search and identification.
  5. Global Relay Archive preserves your mobile data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived mobile data online alongside all other supported data types (e.g. email, instant messaging, and social media).
What mobile data does Global Relay MDMC archive?
  • Text messaging (SMS)
  • BlackBerry PIN-to-PIN
  • Call logs
  • Conversation information: participants (phone number and name), number of incoming and outgoing messages per participant, and call duration
  • Network information
  • Device location (based on cell tower)1
  • Counterparty information (via address book lookup)
  • Phone information (e.g. model, phone number, and IMEI)
  • Phone events (e.g. startups, shutdowns, and crashes)
  • MDMC app upgrades

1Not currently supported on CDMA networks such as Verizon and Sprint.

Which mobile operating systems and versions are supported?

Android

Android 2.3.x and 4.0 – 5.1

BlackBerry

BlackBerry OS 5-7.1 and BlackBerry 10.2.1+

iOS (iPhone)

Apple does not currently publish the API access that is necessary for Global Relay MDMC to log data from iPhones. If you need to archive text or multimedia messages from iPhones, please see our iOS archiving solution.

How do I install the Global Relay MDMC app?

BlackBerry Enterprise Server (BES)

If your organization uses BES, you can use BES Group Activation to centrally install the Global Relay MDMC app on your employees’ phones. No action by end users is required. Your administrators define archiving policies, such as which data to capture and how often.

Employee Installation

If your organization does not use BES, your employees can quickly install the Global Relay MDMC app on their phones:

  1. An administrator from your organization logs in to Control Center and specifies: (i) the users to be archived, and (ii) the policies that determine which data is captured and how often.
  2. The administrator uses Control Center to automatically send an email to each user. The email contains an authorization code and instructions on how to download the Global Relay MDMC app. You can easily customize this email to meet your needs.
  3. Users receive the email and download the MDMC app from Google Play, BlackBerry AppWorld, or BlackBerry Desktop Manager.
  4. Users run the MDMC app and enter the authorization code.
  5. The MDMC app runs transparently in the background to capture messages and call logs.
  6. The MDMC app securely uploads messages and call logs to Global Relay Archive on the schedule you specify.
How does Global Relay MDMC affect phone battery life?

The MDMC app typically uses less than 1% of the battery per day.

Can I use Global Relay MDMC with my BES, AirWatch, and other mobile device management (MDM) solutions?

Yes, you can deploy Global Relay MDMC alongside any MDM solution, including BES and AirWatch.

Can Global Relay deliver mobile data to my in-house archiving system?

Yes, we can provide external delivery of mobile data via:

  • SFTP upload
  • SMTP secured with TLS/SSL
What is BES archiving?

BlackBerry Enterprise Server (BES) is a middleware solution. Among many other features, BES logs text messages, PIN-to-PIN messages, and calls on managed smartphones. We provide a BES Log Transport Tool that collects these logs on a daily basis and delivers them to Global Relay Archive.

How does BES archiving work?
  1. Your organization installs the Global Relay BES Log Transport Tool on your BES server. This tool is a script with supporting applications and utilities.
  2. The script runs each day and copies the day’s set of log files to a compressed zip file.
  3. Global Relay Archive securely uploads the zip file via Secure File Transfer Protocol (SFTP).
  4. Global Relay Archive processes, time-date stamps, serializes, and indexes the uploaded data.
  5. Global Relay Archive classifies the processed data as mobile data for easy search and identification.
  6. Global Relay Archive preserves your mobile data on tamperproof storage for your specified retention term.
  7. Your authorized users can search and review archived mobile data online alongside all other supported data types (e.g. email, instant messaging, and social media).
What data is archived?
  • Text messaging (SMS)
  • BlackBerry PIN-to-PIN
  • Call logs
What versions of BES are supported?

BES 5 and 10 are supported.

How does iOS archiving work?
  1. Text and multimedia messaging is captured from your employees’ iPhones via your mobile network carrier.
  2. Captured data is delivered to Global Relay via SMTP secured TLS.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the uploaded data.
  4. Global Relay Archive classifies the processed data as mobile data for easy search and identification.
  5. Global Relay Archive preserves your mobile data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived mobile data online alongside all other supported data types (e.g. email, instant messaging, and social media).
What data is archived?
  • Text messaging (SMS)
  • Multimedia messaging (MMS)
Which mobile network carriers are supported?

Currently, Global Relay Archive for iOS is available for organizations using AT&T or Verizon.

Which iPhone models are supported?

All iPhone models are supported.

Bloomberg® messages

How does Bloomberg message archiving work?
  1. Bloomberg produces daily files and makes them available to Bloomberg customers on an HTTPS site.
  2. At your direction, Global Relay Archive securely connects to the Bloomberg HTTPS site and downloads your new and updated Bloomberg messaging data.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the downloaded Bloomberg data, including all original metadata (often dropped by other archiving vendors).
  4. Global Relay Archive classifies the processed data as Bloomberg data for easy search and identification.
  5. Global Relay Archive preserves your Bloomberg data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived Bloomberg messages online alongside all other supported data types (e.g. email, social media, and mobile messaging).
What Bloomberg data can Global Relay archive?
  • Bloomberg Mail (BMail)
  • Instant Bloomberg (IB)
  • Original metadata
  • IB conversation information: time, duration, and number of participants
  • IB participant information: Name, company, Bloomberg ID, arrival and departure time(s), and number of messages sent
How do I get started?
  1. Contact us to sign up for Global Relay Archive for Bloomberg® messages.
  2. Contact Bloomberg to obtain your firm’s Bloomberg Compliance Site information. This will consist of a host, username, and password.
  3. Complete our Direction and Authorization for Bloomberg Download and Archiving form.
  4. Our Provisioning team will set up Global Relay Archive for Bloomberg® messages for your firm and notify you of the implementation date.
How does Global Relay download Bloomberg messages?
Bloomberg will, upon customer request, upload all available Bloomberg messages to the Bloomberg HTTPS site each night. Secure Hypertext Transfer (HTTPS) is a widely used way of transferring computer files from one computer to another. At your direction, Global Relay Archive for Bloomberg® messages automatically logs into the Bloomberg HTTPS site and downloads a copy of all new and available Bloomberg files. The lifecycle of Bloomberg files on the HTTPS site may vary (contact Bloomberg for details).
Can Global Relay archive my old Bloomberg messages?

Global Relay Archive will download and preserve all messages posted on the Bloomberg HTTPS site that Bloomberg provides to you. In addition, you can import Bloomberg message data from your legacy archiving system.

What if Bloomberg changes its format?

Bloomberg provides message files in a proprietary format that may consist of plain text or XML files. Global Relay Archive currently supports all Bloomberg messaging formats and continues to adapt to any changes in Bloomberg formats and processes if and when they occur.

Disclaimer: Global Relay Archive only converts files that are made available by Bloomberg L.P. to Bloomberg L.P.'s customers, and technically able to be downloaded. There is no affiliation between Global Relay and Bloomberg, and Bloomberg processes are subject to change at any time without notice to Global Relay. Download of Bloomberg messaging is under the express direction of the customer. The Bloomberg® name and logo are the sole property of Bloomberg Finance L.P. The use of the Bloomberg name and logo is to identify its message type and no implication of endorsement by or affiliation with Bloomberg is intended.

Thomson Reuters

How does Thomson Reuters archiving work?
  1. At your request, Thomson Reuters will post your messaging data to a password secured HTTPS site.
  2. Global Relay Archive securely connects to the Thomson Reuters HTTPS site and downloads your Thomson Reuters messaging data, including associated files, screenshots, and forms, on a specified schedule.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the downloaded Thomson Reuters data, including all original metadata.
  4. Global Relay Archive classifies the processed data as Thomson Reuters data for easy search and identification.
  5. Global Relay Archive preserves your Thomson Reuters data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived Thomson Reuters data online alongside all other supported data types (e.g. email, social media, and mobile messaging).
What Thomson Reuters data is archived?
  • 1-1 messages
  • Chatrooms
  • Sessions with public IM users
  • Conversation information: time, duration, and number of participants
  • Participant information: participant, company, arrival and departure time(s), and number of messages sent
  • Screenshots (displayed in-line for easy review)
  • Shared files (file and file transfer URL)
  • Forms
  • Thomson Reuters Messenger Compliance (TRMC) metadata, including pre-review actions (e.g. blocked messages)
Can Global Relay deliver Thomson Reuters data to my in-house archiving system?

Yes, we can provide external delivery of Thomson Reuters Messenger and Eikon data via:

  • SFTP upload
  • SMTP secured with TLS
What is Global Relay’s relationship with Thomson Reuters?

Global Relay is Thomson Reuters' exclusive compliance archiving partner for Thomson Reuters Messenger and Eikon. Together, we serve thousands of joint customers worldwide, including 22 of the top 25 global Banks.

Social Media

Why should my organization archive social media?

Highly regulated organizations such as financial firms are subject to strict regulations. These regulations require firms to retain complete business records, including records of their electronic communications. For other organizations, it is a best practice to retain orderly business records for eDiscovery, litigation, and risk management. In general, it is the content of a record that determines whether it should be retained, not the medium.

If your organization allows the use of social media to connect with customers, partners, and colleagues, those posts and communications are likely to constitute business records and should be preserved in a secure, tamperproof archiving system.

Which regulations apply to social media?

Like other forms of electronic communication, social media is subject to SEC, FINRA, and other regulatory requirements. However, regulatory bodies have not issued new guidelines for each individual type of social media communication. Rather, social media fits into the framework of existing regulations. For example, FINRA Notice 10-06 (dated January 2010) advises that firms must have a solution in place to retain all records of social media communications as per SEC Rules 17a-3 and 17a-4 and FINRA Rule 4510. Relevant regulations include:

  • SEC 17a-3, SEC 17a-4 & FINRA 4511: Broker-dealers must retain business records, including electronic communications, in a format that meets specified recordkeeping standards.
  • SEC 204-2: Investment advisors (including registered hedge funds and private equity funds) must retain business records, including electronic communications, in a format that meets specified recordkeeping standards.
  • FINRA 3110: Broker-dealers must establish and enforce written supervisory procedures for communications.
  • SEC 206(4)-2: Investment advisors (including registered hedge funds and private equity funds) must implement internal supervisory controls to detect and prevent regulatory violations.
  • FINRA 2111: Financial recommendations made to a specific investor must be suitable for that investor.
  • FINRA 2210: Communications with the public must comply with approval, review, filing, content, and recordkeeping requirements. Additionally, broker-dealers are subject to spot-checks of written communications.
  • FINRA 2241: Any written or oral communication by a research analyst with a current or prospective customer related to an investment banking services transaction must be fair, balanced, and not misleading.
  • FINRA Notices 10-06 & 11-39: Added guidance on required recordkeeping and supervision for blogs and social media web sites.

Additional rules and regulations may apply depending on the nature and purpose of the social media communication in question.

What social media channels does Global Relay Archive support?
  • Facebook
  • Google+
  • Instagram
  • LinkedIn
  • Pinterest
  • Twitter
  • YouTube
How does social media archiving work?
  1. Social media data is pulled directly from the social media channel via each channel’s application program interface (API).
  2. Data is delivered to Global Relay via HTTPS or SMTP secured by TLS.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the captured social media data, including all original metadata (often dropped by other archiving vendors).
  4. Global Relay Archive classifies the processed data as LinkedIn, Google+, Instagram, LinkedIn, Pinterest, Twitter, or YouTube data for easy search and identification.
  5. Global Relay Archive preserves your social media data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived social media data online alongside all other supported data types (e.g. email, IM, and mobile messaging).
Does archiving affect users’ experience on social media?

No, Global Relay Archive captures social media data transparently and automatically. There is no disruption of the native user experience.

What social media data is captured?
Facebook Company Pages
  • About page
  • Wall posts
  • Messages
  • Comments
  • Photos
Facebook Personal Pages
  • Profile Information
  • Status updates
  • Links
  • Notes
  • Photos
  • Tags
  • Videos
  • Wall Posts
  • Messages
  • Group activity
Google+
  • Profile information
  • Text posts
  • Photo posts
  • Post comments/replies
  • Video links
Instagram
  • Posted photos (including descriptions)
  • Profile updates
LinkedIn Company Pages
  • Company description
  • Company profile
  • Shares/updates
  • Products
  • Comments
  • Likes
LinkedIn Personal Pages
  • Profile information
  • Mail (including 1-1 messages, Regular Inmail, and commercial sponsored Inmail)
  • Shares
  • Profile forwards and replies
  • Answers to questions
  • Forwards of questions
  • Invitations and replies
  • Group invitations and applications
  • Recommendations
  • Introductions
  • Network updates
  • Group updates
LinkedIn Sales Navigator
  • Mail messages
Pinterest
  • About page
  • Pins (including board name/URL, Like count, and RePin count)
Twitter
  • Profile Information
  • Direct messages
  • Tweets
  • Timelines (all Tweets posted or received + any mentions of the user’s Twitter username)
Youtube
  • Individual videos (including keywords and comments)
  • Channels (including number of subscribers, views, videos uploaded, number of comments, and privacy status)
How often is data pulled from social media channels? Is it real time?

Each social media channel imposes a limit on the frequency with which third party vendors can pull data from its API. We therefore pull social media data in batch. For example:

  • LinkedIn: LinkedIn permits us to connect to its API to download data no more frequently than every 4 hours.
  • Twitter: Twitter’s API permits both ‘polling’ and ‘archiving.’ We poll for direct messages, tweets/timelines, and profile edits every 6 minutes, 15 minutes, and 1 hour, respectively. We archive for direct messages, tweets/timelines, and profile edits every 1 hour, 4 hours, and 24 hours, respectively.
How can I add or remove users to/from social media archiving?

After the initial provisioning process, select member(s) of your organization can be assigned access to our Self-Provisioning Portal. This is a secure, self-serve website that allows you to manage Twitter and LinkedIn users. If you need to: (i) add additional users for Facebook, Google+, Instagram, Pinterest, or YouTube archiving, or (ii) authorize a new user to access to your Self-Provisioning Portal, please contact our Support team.

Do end-users need to do anything once they are provisioned?

Yes, once a user is added, they are sent an invitation email with detailed instructions on how to authorize archiving of their social media account. The process is very easy and only requires a few minutes to complete. We recommend that you inform your users expect these emails so they do not discard them as SPAM.

If I remove a user from the Self-Provisioning Portal, what happens to their archived data?

Nothing. Their previously archived data will continue to be preserved for your organization’s specified retention term.

ICE Chat

Frequently Asked Questions

What is ICE Chat?

ICE Chat (formerly YellowJacket) is an off-exchange trading network and platform for commodity and equity derivative markets. Investment banks, market makers, hedge funds, energy companies, sales traders, brokers, and others who trade block and complex options strategies use ICE Chat to communicate with counterparties and conduct business.

How does ICE Chat archiving work?
  1. At your organization’s request, ICE logs your ICE Chat messages and posts them to an HTTPS site.
  2. Global Relay Archive automatically logs in to the HTTPS site each day and securely downloads a copy of your new ICE Chat messages.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the downloaded ICE Chat messages.
  4. Global Relay Archive classifies the processed data as ICE Chat messages for easy search and identification.
  5. Global Relay Archive preserves your ICE Chat messages on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived ICE Chat messages online alongside all other supported data types (e.g. email, social media, and mobile messaging).
What ICE Chat data is archived?

Global Relay Archive captures and preserves the following ICE Chat data:

  • Instant messages
  • Group chats
  • Original metadata
  • Summary information such as the number of participants, number of messages in a conversation, and conversation length.
Can Global Relay deliver ICE Chat data to my in-house archiving system?

Yes, we can provide external delivery of ICE chat data via:

  • SFTP upload
  • SMTP secured with TLS

Pivot 360™ / CME Messenger

What is Pivot 360 / CME Messenger?

Pivot 360 / CME Messenger is an instant messaging platform offered by CME Group. The platform is currently available under two names: Pivot 360 and CME Messenger.

How does Pivot 360 / CME Messenger archiving work?
  1. CME Group posts your firm’s Pivot 360 / CME Messenger data on an FTP site once per day.
  2. Global Relay logs in to the FTP site each day and downloads of a copy of your data.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the downloaded Pivot 360 / CME Messenger data.
  4. Global Relay Archive classifies the processed data as Pivot 360 / CME Messenger data for easy search and identification.
  5. Global Relay Archive preserves your Pivot 360 / CME Messenger data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived Pivot 360 / CME Messenger data online alongside all other supported data types (e.g. email, social media, and mobile messaging).
What Pivot 360 / CME Messenger data is archived?

Global Relay Archive captures and preserves the following Pivot 360 / CME Messenger data:

  • Message text
  • Original metadata
  • Conversation information: time, duration, number of participants, and name of initiator
  • Participant information: name, arrival and departure time(s), and number of messages sent

Web and Blogs

How does it work?

We provide an easy-to-use solution to archive websites and blogs in the cloud. Powered by PageFreezer, Global Relay Archive for Web is a web-based solution to archive, retain, and display dynamic web content and blogs.

As content is added or changed on your site, Pagefreezer creates digital snapshots — proving exactly what your site showed to the public at a given point in time. Each web page is time-date stamped with a 256-bit digital signature, providing an irrefutable source of evidence in the event of legal action or other investigations.

What does it look like?

Global Relay Archive for Web captures the content just as it appeared to the public on a specified date — including Flash and JavaScript content. An online dashboard lets you experience your archived website content dynamically, just as it originally appeared online - not just through screenshots.

Can I export my data?

Yes. You can export data to a number of formats, including HTML, PDF, TXT, or XML.

Salesforce Chatter

How does Chatter archiving work?
  1. Data is pulled from the Chatter API and delivered to Global Relay Archive via SMTP secured with TLS.
  2. Global Relay Archive processes, time-date stamps, serializes, and indexes the captured Chatter data.
  3. Global Relay Archive classifies the processed data as Chatter data for easy search and identification.
  4. Global Relay Archive preserves your Chatter data on tamperproof storage for your specified retention term.
  5. Your authorized users can search and review archived Chatter data online alongside all other supported data types (e.g. email, IM, and mobile messaging).
What data is archived?
  • Posts
  • Comments
  • Direct messages
  • Bookmarks
  • Files and link attachments
  • Posted user activities
  • Group contents

Yammer

How does Yammer archiving work?
  1. Data is pulled from the Yammer API and delivered to Global Relay via SMTP secured with TLS.
  2. Global Relay Archive processes, time-date stamps, serializes, and indexes the captured Yammer data.
  3. Global Relay Archive classifies the processed data as Yammer data for easy search and identification.
  4. Global Relay Archive preserves your Yammer data on tamperproof storage for your specified retention term.
  5. Your authorized users can search and review archived Yammer data online alongside all other supported data types (e.g. email, IM, and mobile messaging).
What data is archived?
  • Direct messages
  • Update shares
  • Replies
  • Attachments
  • Events
  • Polls
  • Questions
  • Praises
  • Shares
  • Group contents
  • Updates
  • Replies
  • Files
  • Update Files
  • Reply Files
  • Private message files
  • Polls
  • Praises
  • Questions
  • Events
  • Announcements
  • Private messages
  • Group communications
  • Chats

Lync/Skype for Business

What versions of Lync/Skype for Business does Global Relay Archive support?

Global Relay Archive currently supports:

  • Microsoft Lync 2013
  • Microsoft Lync 2010
  • Microsoft Office Communications Server (OCS) 2007 R2

Note: Global Relay Archive supports Skype for Business clients provided you are using Microsoft Lync 2013.

How does Lync/Skype for Business archiving work?
  1. You install Global Relay Archive for Lync/Skype for Business software on your server. We provide the software and step-by-step instructions.
  2. IM and persistent chat conversations are logged to the Microsoft Archiving Server’s SQL databases on an ongoing basis.
  3. Global Relay Archive for Lync/Skype for Business periodically extracts conversations from the SQL databases and normalizes them to EML.
  4. The normalized data is delivered to Global Relay via IMAP or SMTP secured by TLS.
  5. Global Relay Archive processes, time-date stamps, serializes, and indexes the data.
  6. Global Relay Archive classifies the processed data as Lync conversations for easy online access and identification.
  7. Global Relay Archive preserves your Lync/Skype for Business data on tamperproof storage for your specified retention term.
  8. Your authorized users can search and review archived Lync/Skype for Business data online alongside all other supported data types (e.g. email, social media, and mobile messaging).
What Lync/Skye for Business data is archived?

Global Relay Archive captures and preserves the following Lync/Skype for Business data:

  • Two-party IM
  • Multi-party IM
  • Original metadata
  • Conversation summary information: participants, number of participants, number of messages, conversation length
  • File uploads (Lync 2013)
  • Persistent chat (Lync 2013)
Is Active Directory (AD) integration supported?

Yes. With optional AD integration, you can define AD user groups and use these groups to filter the extraction of Lync/Skype for Business conversations. Data for each AD group can be delivered to different repositories according to your organization’s archiving and security policies.

Email

What email platforms can Global Relay archive?

Global Relay Archive supports the following email platforms:

  • Microsoft
    • Exchange (2013, 2010, 2007)
    • Office365/Exchange Online
    • Hosted Exchange
  • IBM Domino/Notes
  • Google Mail (Google Apps for Work)
  • Zimbra
  • SendMail
  • Qmail
  • Postfix
  • Scalix
  • Exim
  • Communigate

If your email platform is not listed here, please contact us at 866.484.6630 for more information.

How does email archiving work?
  1. Your firm configures its email server to automatically route a copy of each incoming, outgoing, and internal email and attachment from the Mail Transfer Agent (MTA) to Global Relay or to a dedicated mailbox. Typically, this is accomplished through a process called journaling.

    Journaling is a function of Microsoft Exchange, IBM Domino/Notes, and other email platforms. It forwards a copy of all emails and attachments to a specified mailbox in real-time.

    For email platforms that do not support journaling (e.g. Google Mail), we use alternative methods to securely route a copy of all emails and attachments to Global Relay Archive.

    Please contact our Technical Support team at 866.484.6630 or support@globalrelay.net to obtain a Configuration Guide for your email platform.

  2. Captured data is securely delivered to Global Relay via an authenticated IMAP or SMTP connection secured with TLS.
  3. Global Relay Archive processes, time-date stamps, serializes, and indexes the data (including header information such as Bcc and distribution list recipients).
  4. Global Relay Archive classifies the processed data as email for easy search and identification.
  5. Global Relay Archive preserves the data on tamperproof storage for your specified retention term.
  6. Your authorized users can search and review archived emails and attachments online alongside all other supported data types (e.g. IM, social media, and mobile messaging).
What is envelope journaling?

Envelope journaling is a Microsoft Exchange function that ensures all metadata and header information is archived. An email envelope, similar to a postal envelope, contains the addresses of the email’s recipients. Unlike a postal envelope, it may contain multiple recipients categorized as To, Cc, or Bcc.

When you send an email, it is placed in an envelope and sent to the recipient mail server(s). When the email arrives at the recipient server(s), the server discards the envelope and distributes a copy of the email to each recipient’s mailbox.

  1. Exchange manages domains (e.g. yourcompany.com) within a database known as a "Store." Exchange supports a defined number of Stores. Each Exchange Store can support multiple domains and associated users. Your firm enables Exchange envelope journaling for its Exchange Store(s) to forward all incoming, internal, and outgoing email and attachments to a journaling mailbox. Once envelope journaling is configured for an Exchange Store, email from or to any new domain in that Store will be automatically journaled.
  2. Journaled data is delivered to Global Relay Archive via an authenticated IMAP or SMTP connection secured with TLS. In the event of a network outage, Exchange will queue email internally until the network connection is available.
  3. Global Relay Archive opens each envelope, analyzes the header, and routes the email (including header information such as Bcc and distribution list recipients) to the appropriate customer Archive.
What is Global Relay’s IBM Domino plug-in and what versions of Domino are supported?

Features

Our Domino plug-in enhances the native Domino journal feed. Features include:

  • Expanding distribution list recipients;
  • Preserving Bcc recipients;
  • Converting Notes user identifier format to internet email addresses; and
  • Uniquely identifying messages to assist in downstream de-duplication.

Supported Versions

Currently, our plug-in is supported on Domino 6.5.x and 8.5.x. If you are running another version of Domino, please contact us to determine support.

Can I archive email from multiple domains and platforms in a single repository?

Yes, Global Relay Archive can unify email and attachments from multiple domains and platforms in a single repository.

What information do I need to provide Global Relay related to my firm’s email domains?

You must provide us with all of your primary and secondary email domains. Data originating from an unknown domain will be held in quarantine until we receive permission from an authorized representative to import it into your Archive.

Hootsuite

What does Hootsuite do?

Hootsuite provides a social media management dashboard with advanced security, measurement, and team collaboration tools. Currently, Hootsuite supports over 10 million professionals and 800 of the Fortune 1000.

What are the benefits of using Global Relay Archive with Hootsuite’s social media dashboard?

Use social media as a marketing tool with Hootsuite: Use Hootsuite’s intuitive interface to leverage social media as a revenue-generating tool and easily engage in campaigns and conversations with your prospects, customers, and partners.

Leverage Hootsuite Analytics: Use Hootsuite’s analytics and tracking features to monitor your organization’s social media properties and keep a finger on the pulse of your industry.

Pre-Approve with Hootsuite: Customize your workflows in Hootsuite to support your organization’s internal review policies. For example, you can require a principal to review all outbound social media communications before they are published.

Archive with Global Relay: As you use Hootsuite’s tools to engage in social media, messaging data is automatically captured and sent directly to Global Relay for secure, compliant archiving. Global Relay Archive is specifically engineered to meet the compliance archiving, monitoring, auditing, privacy, and business continuity requirements for highly regulated industries.

Supervise with Global Relay: Once your social media communications are in Global Relay Archive, use our extensive range of built-in tools for monitoring and compliance review.

Learn with Hootsuite: Wondering how to get started leveraging social media for your business? Learn how with Hootsuite’s variety of social media education programs, including live training sessions and an extensive library of social media courses.

How does Hootsuite archiving work?
  1. The Hootsuite dashboard feeds data directly to Global Relay Archive via SMTP secured by TLS.
  2. Global Relay Archive processes, time-date stamps, serializes, and indexes the captured Hootsuite data.
  3. Global Relay Archive classifies the processed data as Hootsuite data for easy search and identification.
  4. Global Relay Archive preserves your Hootsuite data on tamperproof storage for your specified retention term.
  5. Your authorized users can search and review archived Hootsuite data online alongside all other supported data types (e.g. email, IM, and mobile messaging).
What data is captured?

Global Relay Archive captures outbound social media activity on Facebook, LinkedIn, Twitter, and Google+, including:

  • Social Media Communications: The content contained within the message, Tweet, or post.
  • Social Profile Name: The name of the social network profile that sent the message.
  • Social Profile Type: The social network that the message was sent on (e.g. Facebook).
  • Post User: The email address of the employee that created the message.
  • Post Date: The date on which the communication was originally posted.
  • Creation: The date on which the communication was originally created, approved, or scheduled.
  • Modification: If the communication was scheduled or in an approval queue, the user who last modified it or the data on which it was last modified.

Skype for Business Online

What is Skype for Business Online?

Skype for Business Online is a messaging platform that allows users to communicate with co-workers via IM, voice, or video calls. It is hosted in the cloud via Microsoft Office 365.

What are the requirements to archive Skype for Business Online?
  • Office 365 Tenancy: Your organization must be a Microsoft Office 365 tenant with Skype for Business Online enabled.
  • Office 365 Plan: Your organization must have either: (i) an Office 365 Enterprise E3 or higher plan, or (ii) an Office 365 plan with the Exchange Online Archiving (EOA) for Exchange Online add-on.

Note: You will also need one additional license to set up a mailbox that we will use to archive your Skype for Business Online data.

What data is captured?
  • 1:1 IM
  • Multi-party IM
  • File transfers in multi-party IM
  • Join/leave events in multi-party IM
  • Rich message content (e.g. HTML tables, bulltets, lists, fonts, and links)
  • Audio or video calls in 1:1 and multi-party IM*
  • Present desktop/programs*
  • Present PowerPoint files*
  • Coauthor Office docs*
  • Whiteboard/poll/Q&A*

*Some limitations, please contact us for details.

Is Active Directory (AD) integration supported?

Yes. With optional AD integration, you can define AD user groups and use these groups to filter the extraction of Lync/Skype for Business conversations. Data for each AD group can be delivered to different repositories according to your organization’s archiving and security policies.

Note: You must use an on-premise AD. We do not support integration with AD instances hosted in Azure.

How does Skype for Business Online archiving work?
  1. Global Relay Archive pulls your Skype for Business Online data from the Microsoft API every 2 hours.
  2. Global Relay Archive processes, time-date stamps, serializes, and indexes the data.
  3. Global Relay Archive classifies the processed data as Skype for Business Online conversations for easy online access and identification.
  4. Global Relay Archive preserves your Skype for Business Online data on tamperproof storage for your specified retention term.
  5. Your authorized users can search and review archived Skype for Business Online data alongside all other supported data types (e.g. email, social media, and mobile messaging).