Identity & Access Management

Know what was said, and who said it.

Identity Sync, Global Relay’s identity & access management synchronization services integrates with your corporate directories to maintain a dynamic record of your organizational structure and employee relationships.

Seamless synchronization.

Our highly customizable Identity Sync is used to segregate, classify, and analyze data.

Identity Sync also automates user and group management of:

  • User identities
  • Attributes
  • Shared mailboxes
  • Groups

Maintain full control over synchronized attributes and update frequency.

Automated management of joiners, movers & leavers


New users are automatically onboarded as they are added to your directory. Configurable mapping based on attributes and groups ensures they have the correct access, function and entitlements.

Provisioning & Authorization

Identity Sync automatically provisions access to Global Relay Archive based on directory group membership. When users are disabled in your directory, they are automatically disabled in Global Relay Archive.

Data Segregation

Identity Sync, automatically segregates data into separate repositories based on the groups and attributes associated with the participants.
This allows for centrally managed data processing while meeting jurisdictional obligations and regulations.

Alias mapping

Identity Sync uses alias mapping to associate all of an employee’s accounts and addresses to the applicable individual. This includes primary and secondary email, Bloomberg, LinkedIn, Thomson Reuters, and any data type that uses a corporate email address as an alias.

Support 24 hours a day, all year round.

“Superior customer service is a must nowadays and Global Relay ranks among the best.”
VP, Compliance Officer

Finance Industry, Gartner Peer Insights 2019

24/7/365 Support

Follow-the-sun support for true global customer service.

Phone, email, and message

You’ll never get a voicemail.

5 Star Reviews

Top marks in peer reviews for our unrivalled customer service.

Getting started couldn’t be easier.

Book a tailored demo

We’ll give you a demo tailored to fit your needs, showing you how our suite of powerful solutions can help drive your business forward.

We design your solution

If you like what you see, we’ll then design your customized solution, factoring in the requirements and challenges unique to your organisation.

Complete the legals

We’ll get the legal agreements drawn up, working, as always, in partnership with your legal team.

…Then we’ll deploy your solution and you’re ready to discover.

Fill in a quick form

To get started with the app you’ll be asked to fill in a short form so we can securely register your company domain, making sure we safely archive all of your communication.

We’ll customize your solution

We’ll help create the right collaboration solution for you, with our range of services, including chat, text, voice and video.

Install & activate

We’ll send you your customized installation package, which you can then share with your teams.

… And you’re good to go. Happy collaborating!

Find the right connectors

We’ll assist you in finding the right connectors and getting the communication channels ready for archiving.

We’ll set you up

We’ll make sure your Global Relay Archive is ready to capture, classify, and securely store your data. Or we’ll deliver your data feed to your preferred system.

Authorize the capture

For some feeds, such as social media, end users will need to authorize capture. Whatever the requirements, we’ll support you all the way.

… then we’ll start to capture your data. Simple.