Systems Security & Legal Protection

Protecting your data is our business. Security, privacy and confidentiality are the fundamental drivers behind all Global Relay's hosted messaging services. To ensure the safe, secure and accurate collection, processing and storage of our customer's data, as well as to prevent unauthorized access, modification or disclosure, industry best practices are deployed at every step. Since security is only as strong as its weakest link - Global Relay arms itself with only the best: two world-class Data Center facilities, high performance systems infrastructure, 24/7 detailed monitoring, bullet-proof, highly redundant archive systems, military-grade encryption and experienced, well-trained employees.

Our record speaks for itself. Millions of messages pass through our systems daily, and in over ten years we have never lost a single message, nor had a security breach.

Unique and extensive validation of Global Relay security is provided by the KPMG Report entitled, Business, Operational & Security Controls for Global Relay Services. This comprehensive third party validation is very unique in the hosted messaging industry, and represents an ongoing investment in our customers and partners. More information about the Report is available here.

Systems Security

Global Relay provides unmatched systems security to protect customer data, including:

  • Mirrored East Coast and West Coast Data Centers in world-class facilities
  • Highly secure, reliable and scalable IT infrastructure engineered by Hewlett Packard
  • Mirrored active/active firewalls to ensure that in the event of a failure data will remain secure
  • Mirrored active/active load balancers to ensure high system availability
  • Continually upgraded Sun operating systems ensuring performance at the highest level
  • Highly restricted access to customer data and stringent internal access procedures and authorizations
  • Systems monitored 24/7 by dedicated professionals to protect against unauthorized intrusion
  • Two factor Virtual-Private-Network (VPN) provides secure, remote monitoring
  • System alerts for unusual activities
  • Performance of regular security reviews and monitoring of security logs for anomalies

Archive Security

Global Relay Archive meets and exceeds the stringent standards of 22 of the top 25 global banks. For archive security:

  • Servers deliver messages to Global Relay Archive via a secure connection with username and password authentication
  • Global Relay Archive access requires a 128-bit secure browser
  • All messages have dual encryption deploying NSA standard AES & RSA secure encryption algorithms
  • Users view messages via Secure Socket Layer (SSL 3.0) browser encryption technology ensuring the communication of data through the network is private and only seen by intended recipients
  • Archived messages remain encrypted at all times while in transit and stored and are only decrypted when an authorized user conducts a search via a secure web browser
  • Messages written to dedicated, tamperproof, non-erasable WORM (Write Once, Read Many) drives
  • A copy of all data is maintained on a minimum of four storage systems simultaneously
  • Automated audit trails permanently log all access and actions in Global Relay Archive
  • Immediate ability to temporarily suspend access to Global Relay Archive in the event of a reasonable detection or perceived detection of suspicious activity or other security issues

Legal Protection

Global Relay' policies and procedures are designed to protect the confidentiality and security of customer data. Specifically:

  • All employees are subject to background checks
  • All employees must enter into confidentiality & non-disclosure agreements
  • Strict authorization protocols & logging are required for senior IT escalations for systems access on "as required" basis
  • Customer data is kept confidential in accordance with our Services Terms & Conditions and data protection laws
  • No third party contractors or agents are used in messaging services
  • Data Centers are located out of the reach of US Patriot Act data demands
  • Due diligence by third party auditors are welcomed to validate Global Relay's safety and control measures
  • View our online Privacy Policy to understand the collection, use and disclosure of customer information