Global Relay's Cloud Ecosystem
Leveraging the Cloud
Leveraging a Private Cloud Ecosystem, Global Relay provides your business with access to incredibly powerful and dynamic business tools delivered in a Software-as-a-Service (SaaS) model. This enables your business to run a private messaging network, with the confidence of full redundancy, massive scalability and multi-layered security.
Global Relay's Cloud Architecture is both platform and systems neutral. Global Relay's Cloud Services are offered as single components, or part of a larger bundled solution. This means your business can pick and choose how to best leverage proven Cloud technologies from the following:
- Cloud a la Carte: Seamlessly augment your organization's existing on-premise applications and infrastructure to address technology needs that you do not wish to operate in-house
- Go Fully Cloud: Completely transition your business to a 'one stop shop', off-site, Cloud strategy
- Cloud Apps: Develop your own customized Collaboration Applications, in addition to deploying Global Relay Apps for messaging, mobile and compliance.
Mix and match any combination of the above Cloud strategies on a "pay-for-use" subscription basis to enable flexibility as your business needs evolves. For example:
Global Relay can work with any email setup. Whether you keep control of your primary email system on-premise, or move your email to the Cloud with Global Relay or one of our 60+ Hosted Exchange partners, use Global Relay's Cloud ecosystem for all your adjunct email services such as Email Filtering for anti-spam & virus, Encryption, Continuity Mail backup, together with Archiving of all your message types.
Archiving
Regardless of whether you choose to manage your email and messaging on-premise or in Global Relay's Cloud, you can archive all your electronic communications in Global Relay's internationally acclaimed Global Relay Archive. Through Global Relay's private Cloud ecosystem, Global Relay Archive can securely capture and preserve all your Email, Instant Messaging, Social Media, BlackBerry, Thomson Reuters and Bloomberg messaging - regardless of its source - to keep you compliant, and in control.
Instant Messaging
Rather than deploying your own IM system, use Global Relay Apps to solve all your messaging needs including secure Instant Messaging, Multi-party Chat and Persistent Chat Rooms. If your firm has already deployed Microsoft OCS internally, federate through Global Relay's Message Hub to provide interoperability with other firms and to organizations such as Thomson Reuters. For employees using Public IM such as AOL or Yahoo, make them compliant via our Global Relay Archive for Public Instant Messaging. Similarly, Twitter, Linked In, FaceBook, Bloomberg, OCS and BlackBerry PIN & SMS can become compliant business tools using Global Relay Archive for Social Media, Global Relay Archive for Bloomberg and Global Relay Archive for BlackBerry.
End users
Global Relay's private Cloud ecosystem has been purpose-designed for simultaneous use via Mobile, Desktop and the Internet. Using Global Relay's Outlook Archive Plug-in or Mobile Search on BlackBerry, Apple iPhone or Google Android, your employees enjoy a seamless user experience to access their corporate email or messaging systems whether at the office, home or traveling, and without interruption as they transition to each location and between devices. Empower your employees with an unlimited mailbox and powerful unified search at their fingertips to find all historical messages in seconds - email, IM, Bloomberg, Thomson Reuters, BlackBerry, LinkedIn, Twitter, FaceBook and more.
Cloud Benefits
Global Relay's Cloud ecosystem offers a suite of Hosted Messaging Services that can benefit your business, including:
Deployment
Installation Ease - Become activated on one or more cloud services within hours.
Compatible - Seamless, turn-key solutions that integrate with your existing environment.
No Overhead - No hardware, no software, no special equipment, no programming, no associated licenses nor other capital outlays are required to get started. Faster Time to Market - SaaS services can be brought to market quickly using automation service modules.
Migrate to the Cloud as required - Pick and chose how to best leverage Global Relay's proven Cloud technologies to augment your organization's existing on-premise infrastructure and address technology needs that you do not wish to operate in-house.
Unify Communications - Deploying a SaaS solution affords the opportunity to clean house and consolidate disparate technologies, platforms and communication systems.
Cost
Affordable - Typically costing as little as 25% to 50% of comparable on-premise solutions.
Predictable & Flexible - Using a "pay-for-use" subscription-based model enables cost-effective solutions that can match your business as its needs evolve. Predictable user-based budgeting ensures less costly and more predictable and consistent monthly fees.
No Heavy Upfront Expense - With SaaS, nothing needs to be purchased; highly robust systems with multiple layers of security and redundancy are built into the service.
Outsourced Service Team - Upgrades and 24x7 support are included, with all operations fully managed by Global Relay's professional and experienced team.
No Internal Personnel Needed - SaaS means a fully and professionally managed product, freeing up your valuable internal IT resources.
User Experience
Ease of Use - user-friendly with virtually no learning curve.
Quality Service - With a SaaS model, Global Relay is cognizant that it must deliver its services with excellence every day to retain you as a customer.
Access Anywhere - users can connect to their SaaS applications from anywhere in the world, either on the web or through mobile devices, enabling freedom of movement for employees.
Unmatched speed - Enabling you to find any email or attachment in less than 3 seconds.
Maintenance & Operations
24/7 Technical Support - With the services operating 24x7x365, so does our "Follow the Sun" support. Contact Global Relay any time, day or night, and receive help from a knowledgeable member of Global Relay's team.
Uptime - Server applications are hosted in highly-available mirrored SAS 70 Type II certified data centers, minimizing the effects of power and Internet outages from incidents that affect local offices.
Upgrades Included - All upgrades, new features and enhancements are free and provided on a continuous and seamless basis, without service interruptions.
Continued Innovation - With a large development team, Global Relay is able to build technology to meet evolving technological, legal & regulatory demands, ensuring you will always be using state of the art software and able to respond to the changing needs of your business.
Eliminates Cumbersome Operations - Alleviates the need to internally maintain systems and networks that are time-consuming and cumbersome to manage, as well as the burden of coordinating and troubleshooting with multiple software and hardware vendors and licensing arrangements.
Customized solutions - Solutions tailored for businesses of any size, structure and nature and their evolving needs.
Technology
Security - Automatically benefit from Global Relay's multi-layered holistic approach to security including RSA and AES dual National Security Agency (NSA) level encryption for the highest protection of customer data.
Web Innovation - SaaS takes advantage of emerging innovations in web technology to increase usability and product performance. This frees your business from software and the capital investments in servers and maintenance to run it.
Economies of Scale - Leverage the Cloud for enterprise-class technology and the best selection of available services. Global Relay provides unlimited mailbox storage and scalability, designed to support up to millions of users.
Redundancy - Avoid the logistical difficulties and intrusiveness of establishing an internal data center. Global Relay's SaaS solutions are supported by mirrored East Cost/West Cost data centers and resilient backup procedures.
Disaster Prevention - Guard against potential loss of valuable electronic assets in the event of a disaster by archiving your data in the Cloud.
Reliability - Global Relay has been a pioneer in SaaS: since 1999, all our products have been fully engineered and built for the Cloud. Global Relay has never had a security breach or data issue resulting in data loss in over ten years of operations.
Storage - With growing mailbox and storage issues, the Cloud allows this burden to be managed securely and easily
Compliance & Legal
Meeting Compliance requirements - Global Relay Cloud services are designed to meet regulatory requirements for the impartial authentication of records.
Proactively protect against litigation - With a perfect archive of "who said what when", your firm can guard against legal action.
Legal Expertise - Maintaining the expertise required to implement, manage & update a compliant solution can be challenging and time consuming for your firm. Global Relay provides customers with access to the compliance experts on our four-person legal team.
Legal Costs - Consulting Global Relay's legal team reduces the costs associated with related to keeping current on ongoing provincial and federal compliance issues.
Risk Management - Engaging Global Relay as a service provider helps you avoid the financial and operational risks of implementing a compliant electronic record keeping and supervision solution.
Privacy - When firms rely on .PST files, privacy issues can arise in the event of an audit, as as regulators would have access to all information in Outlook. With Global Relay's archiving solution, customers can generate specific auditor login credentials to precisely determine which communications auditors can view.
Independent Audits - To ensure security and compliance standards are met, independent audits may be required. Global Relay's Audit and eDiscovery team has the expertise to guide customers through this process.
Data Security - Archiving with Global Relay avoids the risks of email not being captured properly, or not stored securely with satisfactory encryption.
Chain of Custody Preserved - Chain of custody data can be easily demonstrated with Global Relay's archiving system.
What is SaaS?
'Software-as-a-service', 'SaaS', 'hosted', 'web-based', 'online', 'in the Cloud', 'on-demand', 'outsourced', 'Cloud-enabled', all describe similar attributes of Global Relay's software delivery model.
- SaaS is a scalable and flexible software deployment and delivery model.
- SaaS software and infrastructure are remotely hosted, operated and updated.
- SaaS resides from a central site off-premise, rather than on-premise.
- SaaS applications are delivered and accessed over a private network or the Internet via a secure web browser or mobile device, regardless of geographic location of the user.
- SaaS services are billed through subscriptions or usage licenses on a "pay-for-use" basis rather upfront purchases.
To remain competitive in the business world, embracing SaaS technology is key. You are likely already using it. Utilities such as cable or electricity are examples of SaaS. In the business world, Google Apps and SalesForce are familiar examples of SaaS offerings, as well as any mobile service.
What does Cloud & SaaS mean for Global Relay Customers and Partners?
Today's businesses require an "Always On" approach to an IT infrastructure. By using Global Relay's private Cloud ecosystem, our customers are afforded a large selection of professional, flexible, low-cost, no-hassle services. This mean you can concentrate on running your core business - rather than spending capital, time and resources on hardware and software purchases, patches and updates, or scrambling to deal with the latest technology demands of employees.