Instant Messaging Support

Global Relay Archive for Public Instant Messaging is designed to provide the secure connection and capture of all public and enterprise IM conversations.

Global Relay Archive for Public Instant Messaging securely captures IM chat sessions from AOL, MSN/Windows Live, Yahoo! & GTalk, as well as Microsoft's LCS, IBM's Sametime/Lotus and Reuters Messaging, amongst others. It then routes a copy of each message to Global Relay Archive to provide compliance with industry and government regulations and corporate policies. Global Relay Archive for Public Instant Messaging ensures perimeter security, monitoring, archiving, audit trails and message threads.

How is Global Relay Archive for Public Instant Messaging Deployed?

The service can be enabled within minutes, redirecting individual or company-wide IM messages through Global Relay Data Centers. An organization has three choices in order to route your AOL, MSN & Yahoo messages through Global Relay Archive for Public Instant Messaging:

  1. Hosts File Configuration - For individual computers, simply add the Global Relay IM server entries to your HOSTS file
  2. DNS 'A' record creation - 'A' record creation allows for a more central administration of computers routing paths to Global Relay in order for the IM conversations to be archived. This is a good option when there are a large number of computers and it is not practical to make multiple hosts File changes
  3. IM client configuration - For AIM, you will need to use this option to change the server address to which AIM connects to when signing in. Here you can change it to the Global Relay hostname.
    *For AIM, you must use the 'IM client configuration' option

Frequently Asked Questions

Who should use Global Relay Archive for Public Instant Messaging?

Global Relay Archive for Public Instant Messaging is ideal for organizations that require greater control over, and security of, internal and external IM chat sessions of employees who are using the public networks and/or an enterprise messaging client. It is engineered to provide enterprise reliability for customers of any size looking for an affordable, outsourced solution to address security, corporate monitoring, archiving and compliance requirements.

What versions of AIM, MSN, Yahoo! And Google are supported?

AIM

  • AOL Instant Messenger, version: 7.0.11.2, 7.0.13.4, 7.1.6.4, 7.2.6.1, 7.3.6.4, 7.3.12.3, 7.4.5.12, 7.5.6.2, 7.5.7.6, 7.5.8.2, 7.5.11.9, 7.5.12.6 and 7.5.14.8
  • Apple Ichat Version: 4.0.8 (v619)
  • Apple Ichat Version: 3.1.9 (v446)
  • Linux AOL client: 1.5.286

Google Talk (GTalk)

  • Google Talk client v1.0.0.100 (beta) and v1.0.0.104 (beta) (Windows Only)
  • The web-based Mac client is not currently supported.

MSN Messenger/Windows Live Messenger

  • WLM 2011 - Build 15.4.3538
  • WLM 2011 - Build 15.4.3508
  • WLM 2009 - Build 14.0.8117
  • WLM 2009 - Build 14.0.8089
  • WLM 2009 - Build 14.0.8064
  • WLM 2009 - Build 14.0.8050
  • WLM 2011 - Build 15.4.3508
  • WLM 2009 - Build 14.0.8050.1202
  • WLM 2009 - Build 14.0.8064.206
  • WLM 2009 - Build 14.0.8089.726
  • WLM 2009 - Build 14.0.8117.416
  • Microsoft Messenger for Macintosh 7.0.2 (090123)
  • Microsoft Messenger for Macintosh 6.0.3 (070803)

Yahoo! Messenger

  • Yahoo! Messenger, versions 7.0.0.437, v8.0.x, v8.1.x, v9.0.x, v10.x, v11.0.0.2009
  • Yahoo! Messenger for Macintosh OS V3.0.0.192773(beta)
  • Also note that we do not officially support any 3rd party IM clients such as Trillian, Pidgin, etc.
What is a HOSTS file and why do we need to edit this?

The HOSTS file is like an address book for your computer services. If you access a service like www.globalrelay.com your computer will look in the HOSTS file for the IP address of that server before asking your ISP's (Internet Provider) DNS server for what the IP address is.

Where can I view my instant messages?

To view your instant messages in Global Relay Archive, choose "Instant Messages" from the Folder list on the main Search page. Once you conduct a search, you will see instant messages on the Results page. Each IM type is distinguished in the Archive by a unique icon: im-icons

Can I turn off the disclaimer message?

The disclaimer message cannot be turned off - for privacy and legal purposes the fact that the IM is being archived should be disclosed to participants in the initial conversation.