Global Relay Messenger Support

Global Relay Messenger is our secure, closed-network Instant Messaging system. Designed to be SEC/NASD/HIPAA compliant, our enterprise IM solution provides organizations of any size with secure, private Instant Messaging on an internal network with 100% uptime.

Technical Specifications

Our private, enterprise IM is based on Open Source Jabber/XMPP technology and ensures compliant IM archiving via the IM Interpreter and Message Archiver. Engineered to provide 100% uptime, the technology is deployed using load balanced routing of IM traffic to a cluster of Global IM servers, with Active/Active firewalls, Active/Active load balancers and redundant switches.

Port: Global Relay Messenger connects to the server via SSL/TLS on port 5223.

How is Global Relay Messenger Deployed?

The IM service can be set up quickly with individual or company-wide IM messages being routed and captured through Global Relay's Data Centers. Global Relay Messenger uses your email address as your IM identity ensuring instant compatibility within your corporate structure.

If you want the added compatibility of communicating with Google Talk and other Jabber servers, you will need to add custom SRV records to your domain's DNS. Below are the four SRV records that would need to be added:

Service Location _xmpp-server._tcp.yourdomain.com.
TTL 86400
Type IN SRV
Priority 5
Weight 0
Port 5269
Host Server van-xmpp1.globalrelay.net.
Service Location _xmpp-client._tcp.yourdomain.com.
TTL 86400
Type IN SRV
Priority 5
Weight 0
Port 5222
Host Server van-xmpp1.globalrelay.net.
Service Location _xmpp-client-gr._tcp.yourdomain.com.
TTL 86400
Type IN SRV
Priority 5
Weight 0
Port 5223
Host Server van-xmpp1.globalrelay.net.
Service Location _jabber._tcp.yourdomain.com.
TTL 86400
Type IN SRV
Priority 5
Weight 0
Port 5269
Host Server van-xmpp1.globalrelay.net.

Authentication Methodology - SRV records, if unavailable Hosts file, if unavailable IP address

  • Secure SSL/TLS connection using a FIPS-140 certified encryption module. The module implements the National Security Agency's latest 256-bit Advanced Encryption Standard, which is 340,000,000,000,000,000,000,000,000,000,000,000 times more secure than banking grade 128-bit encryption.
  • Communicates using port 5223
  • Jabber/XMPP protocol adheres to all published standards
  • Active/Active firewalls protect network
  • Active/Active load balancers
  • Jabber/XMPP clustered servers
  • Multi-master LDAP based authentication
  • 100MB connection on an MCI network

Frequently Asked Questions

Is the Global Relay Messenger client similar to AOL, MSN or Yahoo?

Global Relay Messenger comes with a secure enterprise messaging client application that sits on your desktop, similar to public IM network clients; yet it is built on a solid, proven foundation with much higher availability and security.

Does Global Relay Messenger interact with public IM network clients?

The environment is designed to be a closed-network messaging system, restricting access from and to the public IM networks for security and compliance purposes. Global Relay Messenger, if enabled via your company's Administrator, can communicate with GoogleTalk and all other Jabber networks.

Does Global Relay Messenger protect against IM viruses and spam?

Yes, the messaging environment is designed to be a secure, closed-network blocking public IM network related spam & viruses.

Can Global Relay Messenger run on all operating systems?

The application has been developed for Windows XP, Windows 7 and Windows Vista environments. Other operating systems may have limited support.

How can I brand our company's IM?

For a branded corporate logo, provide your logo in PNG or JPG format (128X48 pixels) to Global Relay at support@globalrelay.net.

Is it fully compliant with SEC, NASD and other government regulations?

Global Relay Messenger chat sessions are archived offsite in Global Relay's Message Archiver ensuring full compliance with SEC, NASD, and Sarbanes-Oxley. All messages are viewable with Global Relay's Message Archiver.

Is there a Disclaimer?

Yes, Global Relay Messenger provides a disclaimer, which is displayed at the start of new conversations to alert participating users that their chat sessions are being archived.

How do I add a contact?

Global Relay provides a default company roster list for all users. If you wish to modify the company's shared roster, please contact your Administrator who can coordinate the change with Global Relay. To add any other contact click the "Add Contact" button in the toolbar near the top of the main application window. You will be prompted to enter the users email address and what folder you would like them to appear in your roster. After entering the appropriate information click add and they will instantly appear on your list!

How do we create and manage the corporate roster?

Global Relay's IT support team administers the corporate roster list for you. You provide a list of email addresses to support@globalrelay.net for users that you would like to appear on the roster and we handle the rest. If you would like your users to be able to communicate with other Jabber users not on your network, such as GoogleTalk, you will need to add SRV records to your DNS (see above description).

How do I change my contact information and display picture?

Click the "Manage" drop down menu at the bottom left corner of the main application and select "Options". The Options dialog screen will appear. Select the "V-Card" tab on the left of the screen. On the right half of the screen you can enter your name and phone numbers. Your display picture can be modified by selecting the "Other" tab near the top of the screen and then selecting an image (currently JPG, PNG and BMP file formats are supported).

Can messages be sent to offline Users?

Yes, messages are queued for delivery to the user and available upon login.

Is there a specific port number that will need to be open?

Global Relay Messenger operates over port 5223. This port will need to be opened if you have a policy of disallowing outgoing traffic on that port.

What if we have a firewall?

Global Relay Messenger is a hosted solution that connects to the server via SSL/TLS on port 5223. This port is not typically blocked by firewalls, but if outgoing traffic on that port is blocked it will need to be opened.

What is Jabber?

Jabber is an open, secure, ad-free alternative to consumer IM services like AIM, MSN, and Yahoo. Under the hood, Jabber is a set of streaming XML protocols and technologies that enable any two entities on the Internet to exchange messages, presence, and other structured information in close to real time. Jabber technologies offer several key advantages:

  • Standard - the Internet Engineering Task Force (IETF) has formalized the core XML streaming protocols as an approved instant messaging and presence technology under the name of XMPP.
  • Proven - the first Jabber technologies were developed in 1998 and are now quite stable; hundreds of developers are working on Jabber technologies; there are tens of thousands of Jabber servers running on the Internet today, and millions of people use Jabber for IM.
  • Secure - any Jabber server may be isolated from the public Jabber network (e.g., on a company intranet), and robust security using SASL and TLS has been built into the core XMPP specifications.
  • Extensible - using the power of XML namespaces, anyone can build custom functionality on top of the core protocols; to maintain interoperability, common extensions are managed by the Jabber Software Foundation.
  • Flexible - Jabber applications beyond IM include network management, content syndication, collaboration tools, file sharing, gaming, and remote systems monitoring.

JABBER is a registered trademark of Jabber Inc., and its use is licensed through the Jabber Software Foundation. (From http://www.jabber.org/about/overview.shtml)

How does Jabber work?

It cannot be better explained than from the Jabber Software Foundation itself: "Let's think about two Shakespeare characters and how they exchange messages - perhaps Juliet up on the balcony, and Romeo down in the Capulets' orchard. Now Juliet doesn't send a message directly ("peer to peer") to her Romeo, at least not in the Jabber world. Juliet has an account on a Jabber server, and her Jabber address (we call it a Jabber ID or "JID") looks a lot like an email address. Since Juliet is a Capulet, she registers the username "juliet" with the Jabber server running at capulet.com, so her JID is juliet@capulet.com. Similarly, Romeo has an account on his family's server and his JID is romeo@montague.net. Once Juliet has logged into the capulet.com server, she can send messages to her sweetie. To be precise, here is what actually happens when Juliet fires up the Exodus client on her Windows laptop out on the balcony:

  • Juliet sends a message addressed to romeo@montague.net
  • The message is handled by the Jabber server at capulet.com
  • The capulet.com server opens a connection to montague.net
  • Assuming that the family elders have not disabled server-to-server communications between capulet.com and montague.net, Juliet's message is routed to the Jabber server at montague.net
  • The server at montague.net sees that the message is addressed to an actual user named "romeo" and delivers it to the Jabber client running on Romeo's Linux laptop out in the Capulets' orchard
  • The message pops up in Gabber, and Romeo swoons"
Where can I view my Global Relay Messenger instant messages?

To view your Global Relay Messenger IM in the Message Archiver, choose "Instant Messages" from the Folder list on the main Search page. Once you conduct a search, you will see instant messages on the Results page. Global Relay Messenger is distinguished from other IM types in the Archive by the following icon: Jabber