Email Suite

The Global Relay Cloud Ecosystem includes a suite of Email services that your Business can mix and match with your current email environment or you can shift everything to the Global Relay Cloud, as a one stop shop. All email services are designed to be seamlessly integrated with Global Relay Message and Global Relay Search.

• Hosted Email - an enterprise-class email service with Desktop, Webmail and Mobile access.
• Email Continuity - 'always on' secondary Webmail for full email continuity if your primary mail system has an outage or disruption.
• Email Filtering - a front-end security gateway for multilayer Virus Scanning and Spam Filtering.
• TLS - an encrypted connection for Global Relay's Hosted Email, to ensure secure end-to-end transit across a network for confidential communications, as well as endpoint authentication.
• Encryption Mail Gateway - policy-based encryption for DLP (data loss prevention) where emails containing sensitive information automatically encrypt to meet privacy and security regulations.

Hosted Email

Global Relay Hosted Email & Collaboration services are engineered to provide enterprise-class reliability for companies of any size. These email services fully and seamlessly integrate with Global Relay Archive. Global Relay Hosted Email & Collaboration services may be deployed as your primary email and collaboration service, or where a company already operates its own email server, they may be deployed to support satellite offices, field staff, independent affiliates, or umbrella firms.

Alternatively, for those who want Hosted Exchange with Global Relay Archive, Global Relay has partnership integrations with a large variety of Hosted Exchange Partners

Global Relay Hosted Email & Collaboration services are based on Zimbra Collaboration technology and are offered in the three distinct packages below.

All Zimbra Email & Collaboration packages include:

• Email Filtering with virus & spam scanning.
• Online Storage up to 10GB for each User.
• Hosted deployment meaning no hardware or software is required.
• Seamless integration with Global Relay Archive ensuring you will never inadvertently lose email again (the Global Relay Archive service must be deployed).
• Secure login ensuring your username and password are encrypted.
• Secure transport encrypting your email between your desktop or mobile phone and the mail server; and, providing opportunistic TLS encryption between mail servers when delivering your email to recipients.
• Web Client. Rich browser-based AJAX interface with application-like features such as drag and drop, tagging and conversation views

Hosted Email Packages

1. Zimbra Basic Email is ideal for organizations using Outlook or other email clients and who wish to add webmail or have webmail-only access for their Users. Organizations with field staff or other light users of email may opt for this Basic Email option for their non-corporate users. It includes:
   • POP/IMAP access for Outlook, Outlook Express, Thunderbird, Entourage or any POP/IMAP client.
   • Zimbra Desktop, a Windows email application with shared calendars & contacts for company-wide collaboration.
   • Zimbra Webmail with calendars & contacts, tasks and notes.
2. Zimbra Standard Email is a competitive alternative to Microsoft hosted Exchange for Outlook. This Zimbra Collaboration Email Suite is ideal for organizations wishing to share calendars & contacts with co-workers, access their email, calendars & contacts from the Zimbra Desktop, webmail or from any Active Sync mobile phone, in addition to storing files in an online briefcase. Zimbra Email may be used as an organization's primary email system, or in a hybrid environment. It includes:
   • Zimbra Desktop, a Windows email application with shared calendars & contacts for company-wide collaboration.
   • Zimbra Webmail with SHARED calendars & contacts; tasks and notes.
   • Zimbra Mobile with support for all Active Sync mobile phones with support for shared calendars and contacts.
3. Zimbra Premium Email, in addition to including all functionality of the Zimbra Email listed above, this premium version is MAPI-enabled to permit shared calendars & contacts for Outlook (similar to Exchange).

Continuity Email

Global Relay's 30-day Email Continuity system is an invaluable part of your Business Continuity or Disaster Recovery plan. Email Continuity is an 'always on' secondary mail system in the event your primary Exchange/on-premise mail servers suffers an outage, software upgrade, hardware failure, data corruption or maintenance period or disruption.

Always On

Global Relay's Email Continuity is a simple solution to mitigate the risk of experiencing an email server outage, where your employees could be cut off from critical communications. The Email Continuity system is in-line with your organization's primary email server and will hold each employee’s inbound emails for a rolling period of 30 days. Employees have "always on" mail access to their Inbox via IMAP or Webmail. In the event of an outage, Employees can immediately access a "real time" secure copy of their last 30 days of Inbox email using their existing email address and password to login via any secure web browser. Employees also have the flexibility to review, reply to, forward, print or download existing email and create new messages, with the confidence that the inbound emails will be delivered to their email server once it becomes available again.

Hosted Continuity Mail system provides:

• assurance that email will never be lost or rendered inaccessible
• 2 GB Email accounts
• 30 day rolling email retention for each user Inbox
• simultaneous IMAP and Webmail for anytime/anywhere access to email
• automatic restoration of messages to primary system when it comes available
• secure SSL access via Outlook and Outlook Express
• secure Webmail access via HTTPS
• seamless online integration with all primary mail systems
• same day implementation with no software, hardware or capital investment
• support for Outlook, Outlook Express, BlackBerry, iPhone, Android
• seamless integration with Global Relay Archive
• inclusion of Global Relay's hosted Email Filtering or seamless integration with customer's existing spam filter

Email Filtering

Eliminate Viruses and Spam

Email is an indispensable business communication tool. Unfortunately it is also a prime target for spam, viruses, worms and phishing scams that are responsible for identity theft, denial of services and industrial espionage. Exposure to these risks can result in significant business disruption and losses. Global Relay provides an email filtering service combining one of the best anti-virus technologies with Cloudmark Authority for SpamAssassin to give you a real-time response to block or neutralize these threats before they hit your email server.

Real-time Spam Protection Network

Most spam detection software fails to stop spam and other threats because they receive the same anti-spam engine upgrades and simply develop new techniques to circumvent them in minutes. In effect, you engage in an unwinnable battle against spammers.

Global Relay's Cloudmark Authority for SpamAssassin service helps you win the war against spamming by giving you access to Advanced Message Fingerprinting and the world's largest threat detection network, the Global Threat Network including over 700 million sources: service provider abuse teams, systems administrators, honeypots and reporters. Together with automated analytical processes you get unsurpassed 98 percent spam filtering accuracy with near zero false positives.

Global Relay's Spam Management is powered by multi-level gateway filters including intelligent Bayesian filtering technology. Global Relay's Email Filtering learns and adapts to spammers in real-time by comparing known "good email" with known "spam." Adding individual reporting spam identification lets you optimize filtering on a global basis.

Features and Benefits

Inbound Filtering Protects mail users from inbound spam, phishing, worms and virus threats. Options include:

• Tag and Forward with powerful online tools to filter and review messages.
• Flow-through tagging, forwarding all tagged spam to your server enabling company wide rules-based routing of the tagged spam to a Users junk mail folder for review. The system inserts an "X-Spam-Flag: YES" header and appends "Spam:" to the subject line.

Cloudmark Network Feedback System

The Cloudmark Network Feedback System provides real-time and historical analytics down to the individual subscriber level on messages scanned and feedback received.

Features available to Administrators and Users online

Spam filter management:

• Rescue (deliver), delete or "confirm as spam" quarantined email
• Report "false negatives" (email that should have been marked as spam) to auto-train filter

Reporting and statistics for virus and spam

• Quarantined Information: Global Relay provides a detailed, daily report listing messages we have quarantined so that you can quickly and easily identify those that are important to you. This saves you precious time by eliminating needless checks of the quarantine area.
• Filtering Effectiveness: Global Relay provides a daily report on the viruses, worms, spam, phishing scams we have neutralized. This reporting lets you to see how effectively we protecting your email.

Transport Layer Security

Transport Layer Security (TLS) is an encryption protocol that establishes a secure communications channel between two systems to ensure the privacy and integrity of data in transit. TLS uses dual private/public key signatures to initiate and authenticate a communications session over standard network protocols such as TCP and HTTP.

A client initiates the session by sending the server a message to establish the connections security. The server then selects a digital certificate containing a public key. The client responds with an encrypted message containing its public key and other information including a random number that only the server can decrypt. The client and server then generate key material for encryption and decryption and the secure session is initiated and the data can be exchanged.

Email Encryption

Encryption Gateway

Echoworx and Global Relay have joined forces to provide complete end-to-end encrypted email and data protection solution in a Sofware-as-a-Service delivery model. Echoworx Encrypted Mail Gateway protects emails in transit being shared over the Internet, while fully integrating with Global Relay Message Archive's dual AES/RSA encryption for archived data at rest. As a policy-based encryption solution, Encrypted Email Gateway ensures emails containing sensitive information are automatically encrypted to be in compliance with privacy and security regulations (SOX, HIPAA, GLBA, PCI DSS, Massachusetts Privacy Law). Using industry trusted standard PKI (Public Key Infrastructure) and S/MIME technologies for strong encryption and digital signatures, it is a powerful data loss prevention (DPL) solution that can be implemented without interrupting employees' day to day workflow.

Benefits of an Encrypted Mail Gateway

• Enforces email encryption without disrupting the day-to-day workflow
• Helps protect organizations from liabilities associated with privacy regulations
• Hides encryption complexities from the end user ensuring ease of use
• Includes a detailed reporting and analytics tool
• Monitors all messages to ensure compliance
• Supports third party S/MIME or PGP credentials to accommodate automatic encryption/decryption of messages at the gateway
• Trusted, standards-based solution based on PKI, X.509 certificates and cryptographic standards.
• Ensures message integrity through the application based digital signatures.
• Eliminates the need to deploy and maintain expensive third party Certificate Authorities.
• Simple deployment and management thanks to fully hosted solution requires no end user administration.
• Intuitive and easy to use administration console for enrolling/disabling end users and resetting passwords.
• Strong industry standard encryption including PKI, X.509, S/MIME, 3DES. AES, 128-bit SSL, 1024 bit RSA keys with MDS and SHA-1.

Powerful Web-based Administration Console

Administrators use a powerful web-based administration console to set, review and customize organizations' privacy policies so confidential content is automatically encrypted. The user simply composes an email and the content and the attachments are automatically scanned to detect whether the message should be encrypted or otherwise processed before it is sent.

• Set, alter and customize data loss prevention policies
• Access audit reports
• Identify corporate email risks
• Monitor ongoing communications
• Implement encryption
• Implement actions such as logging, rejecting or discarding messages
• Match text patterns using standard regular expressions
• Create custom lists to catch phrases written in the body of the email or in the attachment such as:
  • Financial information: Social insurance numbers, credit card details, account numbers, banking transactions, loans, balances, etc.
  • Health information: Patient identifiers, medical records, etc.
  • Unique company terminology: vertical specific, proprietary information, intellectual property, etc.
• Create rules to identify domain names or email lists
• Create multiple sets of rules to cascade actions and control the flow of execution

Detailed Analytics

The analytics tool keeps track of every processed message and provides a snapshot of the system through summary diagrams. Detailed searchable reports identify important information such as the most flagged policies, the highest offenders, top keywords and the percentage of flagged messages.

Privacy is Mandated by Law

Industry specific legislation mandates the confidentiality and integrity of information and requires organization adopt email and data encryption. These include:

• Health Insurance Portability and Accountability Act (HIPAA)
• Sarbanes-Oxley Act (SOX)
• Gramm-Leach-Bliley Act (GLBA)
• California Security Breach Notification Act (CB 1386)
• Payment Card Industry Data Security Standards (PCI DSS)
• Massachusetts 201 CMR 17 Privacy Law