Overview

Global Relay Archive for BlackBerry® brings compliance and control to your firm's BlackBerry communications. It seamlessly converts, imports and archives BlackBerry messages, preserving them alongside all other archived message types in Global Relay Archive.

BlackBerry messaging types supported by Global Relay Archive include:

• SMS/Text
• PIN-to-PIN
• Phone calls

Once BlackBerry message types are archived by Global Relay Archive, they become easily searchable and instantly searchable, thanks to Global Relay's innovative tools for message search. Global Relay Archive displays SMS and PIN-to-PIN conversations and Call Logs chronologically in unified email threads - preserving the context and making them easy to read, print or forward.

Global Relay also provides BlackBerry message conversion capabilities with external delivery, for customers with in-house archiving systems wishing to capture BlackBerry messages. This external delivery is available for customer by FTPS download or SMTP delivery via VPN/TLS/SSL.

Archiving Process

Global Relay Archive for BlackBerry works in three general steps:

1. Global Relay Archive securely downloads and captures a copy of all new BlackBerry messages from your company's BES server via SFTP.
2. All message information is fully indexed and processed by Global Relay Archive. The messages are time-date stamped, serialized and written to dedicated customer WORM drives. Once they are imported into Global Relay Archive, BlackBerry messages can be searched, viewed, monitored and retrieved from Global Relay Archive - just like all other message types.
3. For categorization purposes, BlackBerry messages are automatically routed to a "BlackBerry Messaging" system Folder within Global Relay Archive. Each message type is identified with a unique icon.

FAQ

How do I get started?

Complete and return by fax Global Relay's "Direction and Authorization for BlackBerry Download and Archiving" form. Global Relay will then provision Global Relay Archive for BlackBerry and notify your company of the implementation date.

How does BlackBerry Message File Transfer work?

Global Relay Archive for BlackBerry is a hosted service which downloads via Secure File Transfer Protocol (SFTP) all PIN, SMS &Phone logs from a BlackBerry Enterprise Server.

SFTP is generally referred to as a "pull technology" as it logs onto and downloads the messages from the BlackBerry Enterprise Server.

Where can I view my Archived BlackBerry Messages?

To view the BlackBerry Messages in the Global Relay Archive, choose "BlackBerry" from the Folder list on the main Search page. Once you conduct a search, you will see BlackBerry Messages on the Results page.

Is Global Relay able to archive our old BlackBerry Messages?

Global Relay is also able to transfer and archive legacy BlackBerry messages where customers with BlackBerry Enterprise Servers currently utilize message logging for record retention purposes.