Getting Started

Steps to Getting Started with Global Relay

Our Hosted Suite of Messaging Services can be made operational within hours.

30 Day Trial

Let's get you started without any risk of commitment. No software, hardware, programming, or other capital outlays are required. Satisfaction is guaranteed since you have 30 days to try out our Services. If not fully satisfied, we can disengage the Services instantly upon request. In the meantime, your data is legally and confidentially protected, as well as securely stored.

Gathering Info

Let's talk. We recognize that the decision to engage Global Relay as your hosted services provider is often a combined evaluation amongst your IT technicians, compliance officers and senior management. We have the technical, legal and business team to match. Try our online demos, or schedule a live product demonstration with one of Global Relay's representatives. We would also be pleased to provide you with a fee quote.

Sign Up

To sign up for our Services, starting with the 30 day trial, you will need to complete our online signup. Linked to the online signup is our online Services Terms & Conditions that you must carefully read and "Accept" to complete your submission.

Installation

Upon receipt of your online signup request, Global Relay's Provisioning Team will work with your IT contact or hosted mail provider to complete the installation. For archiving customers, if your firm operates its own mail servers, simple journaling or plug-in instructions will be provided. Global Relay will test, monitor and troubleshoot the connection to confirm that the mail is flowing into the Message Archiver.

Welcome Package

Once the mail is confirmed to be flowing, we send you an email Welcome, as well as provide your Administrator with account information. At this point, your Administrator may assign User access rights and set up User Groups.

Online Training & Support

While our Message Archiver technology is extremely intuitive, we offer free training sessions held by conference call, concurrently while you access the system through any secure web browser. These sessions run about 90 minutes. We also provide Online Technical information on our Services. If you require further assistance, our team of well-trained technical support professionals will gladly guide you through any questions.

Usage Consultation & Ongoing Support

Upon expiry of the 30 day trial, assuming you are satisfied with our Services, you will be engaged as a full customer. The Fee Agreement is required to be signed and faxed back to Global Relay. Upon request, we can provide you with messaging statistics, such as usage reports (standard statistics can also be found within your system). For compliance archiving customers, the tamperproof, dedicated WORM drive will be activated. On-going support will be provided by our business, technical and legal team.

Questions?

Technical support@globalrelay.net
Compliance or Legal legal@globalrelay.net
Phone 866.484.6630 (toll free)

Enjoy the peace of mind that comes with our Messaging Solutions.