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IM Gateway
IM Gateway Support
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Global Relay's IM Gateway is designed to provide the secure connection and capture of all public and enterprise IM conversations. The IM Gateway securely captures IM chat sessions from AOL, MSN, ICQ & Yahoo, as well as Microsoft's LCS, IBM's Sametime/Lotus and Reuters Messaging, amongst others. The IM Gateway then routes a copy of each message to the IM Interpreter for import into the Message Archiver to provide compliance with industry and government regulations and corporate policies. IM Gateway ensures perimeter security, monitoring, archiving, audit trails and message threads.
How is the IM Gateway Deployed?
The service can be enabled within minutes, redirecting individual or company-wide IM messages through Global Relay's Data Centers. An organization has three choices in order to route your AOL, MSN & Yahoo messages through the IM Gateway:
- For individual computers - simply add a HOSTS file
- For small organizations - add Global Relay DNS servers to your TCP/IP properties
- For companies using Exchange - add Global Relay DNS setting to Active Directory
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Frequently Asked Questions
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Who Should Use the IM Gateway?
The IM Gateway is ideal for organizations that require greater control over, and security of, internal and external IM chat sessions of employees who are using the public networks and/or an enterprise messaging client. The IM Gateway is engineered to provide enterprise reliability for customers of any size looking for an affordable, outsourced solution to address security, corporate monitoring, archiving and compliance requirements.
What Versions of AIM, MSN, Yahoo and ICQ are supported?
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Classic AIM versions 5.9 and below
AIM PRO
AIM Triton versions 1.2.80.1 and below (not recommended)
AIM Mac version 4.7
* AIM 6.0 and 6.1 are not supported
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MSN Messenger or Windows Live Messenger versions 8.0 and below
* MSN Mac version 6.0.2 is not supported
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Yahoo Messenger version 8.1 and below
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Yahoo Mac version 3.0 Beta 1 and version 2.5.3 are not supported
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ICQ version 5.1 and below |
What is a HOSTS file and why do we need to edit this?
The HOSTS file is like an address book for your computer services. If you access a service like www.globalrelay.com your computer will look in the HOSTS file for the IP address of that server before asking your ISP's (Internet Provider) DNS server for what the IP address is.
Once I update my HOSTS file, when can I see my IM?
The IM viewer which allows you to view the IM transcripts needs to be setup for each domain. Please contact support@globalrelay.net if you are activated, your HOSTS file is updated and your IMs are not viewable.
Where can I view my instant messages?
To view your instant messages in the Message Archiver, choose "Instant Messages" from the Folder list on the main Search page. Once you conduct a search, you will see instant messages on the Results page. Each IM type is distinguished in the Archive by icon for each identification:
How can I determine whether or not Global Relay is capturing any IMs?
When you login to AOL, MSN, or Yahoo, you will receive a disclaimer message that will inform you that your conversations will be archived.
Can I turn off the disclaimer message?
The disclaimer message cannot be turned off - for privacy and legal purposes the fact that the IM is being archived should be disclosed to participants in the initial conversation.
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