How do I get started?
Once you have signed up online, a simple modification to the MX records for your domain is required. The MX records will have to point to our Email Filtering server. No hardware or software is required.
Your MX record should be changed to point to two of our mail servers both with a preference of 10:
- gateway1.globalrelay.com.
- gateway2.globalrelay.com.
Global Relay will require the Host Name or External IP Address of your mail server so we can setup our system to properly redirect filtered mail to.
How long does it take to activate my Email Filtering?
Typically, the request to change your MX Records are sent out within one business day from signing up online. Generally, an MX Record change takes one to two days to propagate over the Internet (so don't cancel your old email account until a few days after transitioning).
How do I initiate access to my Email Filtering account?
For customers using Global Relay's Email, you automatically have access to the Email Filtering to manage your own spam. You must activate your account first by logging into the Email Filtering through our Login page using the same username and password that you use for your email.
If you do not use Global Relay's Email, individual user access to Email Filtering must be setup through your Administrator. The Administrator should email support@globalrelay.net with the new user details that include their email address and any aliases that are attached to it.
Is the Email Filtering managed by our Administrator or by individual users?
Your Email Filtering can be managed at either the Administrator or user level. Spam filtering and virus detection is enabled on a Domain wide basis by default.
What is the difference between tagged & quarantined?
Quarantined: When detected Spam messages are set to be quarantined, they will be held for up to 7 days in the Email Filtering Spam Cache. During that time you login to the Email Filtering and confirm their status as a "good" or "spam" email.
Tagged & Forwarded: When detected Spam messages are set to be tagged, their subject line will contain the prefix of "Possible Spam:" and will be delivered to your JunkMail folder if you are using Global Relay for your email services or to your Inbox if you are not.
How do I ensure that an email address or domain never gets caught in the filter?
Simply add the email address or the external domain name to the W/B List (White List and Black List) and choose Whitelist.
Any email that matches your W/B List criteria will not appear in any of the caches.
How to I block a certain email address or domain?
Simply add the email address or domain name to the W/B List (White List and Black List) and choose Blacklist.
Any email that matches your W/B List criteria will not appear in any of the caches.
What if I did not receive an expected email, what can I do?
It is possible that the email was caught by the Filter. If you have access to your own Email Filtering account, look in the "Rescue Good Email cache" and confirm the email as "good". This should release the email from the Quarantine if your spam is set to be quarantined. If you do not have your own Email Filtering account, then contact your Administrator who can login to the Email Filter and release the message for you.
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