Email Continuity

Continuity & Disaster Recovery Mail

Global Relay's 30-day Email Continuity system is an integral part of a business continuity or disaster recovery plan. It offers a secondary mail system where employees have "always on" mail access to their Inbox to allow business to continue and seamlessly function in the event of an in-house/Exchange primary mail server outage, software upgrade, hardware failure, data corruption or maintenance period.

Accessible by POP, IMAP or Webmail, this secondary Inbox is synchronized with your organization's primary email server. Users can immediately access a "real time" secure copy of their last 30 days of Inbox email using their existing email address and password to login via any secure web browser. Users also have the flexibility to review, reply to, forward, print or download existing email and create new messages.

Hosted Continuity Mail system provides:

  • assurance that email will never be lost again
  • 1GB Accounts
  • 30 day rolling email retention in each user Inbox
  • simultaneous POP, IMAP & Webmail for anytime/anywhere access to email
  • automatic restoration of messages to primary system when it comes available
  • secure SSL access via Outlook & Outlook Express
  • secure Webmail access via HTTPS
  • seamless online integration with all primary mail systems
  • same day implementation with no software, hardware or capital investment
  • support for Outlook, Outlook Express, Palm, BlackBerry and most PDA's
  • seamless integration with Global Relay's Message Archiver
  • inclusion of Global Relay's hosted Email Filtering or seamless integration with customer's existing spam filter

Hosted Email Filtering includes:

  • virus scanning & spam filtering
  • 30 day store & forward to ensure message delivery in the event of a server or network outage
  • 30 day storage buffer enabling recovery of lost email from a server crash
  • advanced email re-routing capabilities
  • spam filter settings for management & viewing of quarantined spam

Configuration Details

Setup is simple. For technical details on how to configure Global Relay's Email Continuity, visit Email Continuity Support.

Frequently Asked Questions

How does it work?

With a simple MX record change to Global Relay, incoming email will be routed through our hosted Email Filtering in real time. This email gateway has an anti-spam and virus protection filter that can be activated to delete all viruses, identify and quarantine spam, with simultaneous delivery of "clean" messages to both your organization's primary email server (hosted or internal) and to Global Relay's Hosted Email Continuity server. The Email Continuity system will hold a user's existing Inbox mail for a rolling period of 30 days.

How do I access my Email Continuity account?

Users can immediately access a "real time" secure copy of their last 30 days of Inbox email using their existing email address and password to login via any secure web browser to Global Relay's Email Continuity login. Users have the flexibility to review, reply to, forward, print or download existing email and create new messages.

Are messages using the Email Continuity system restored to the primary email server?

Yes, all messages sent or received using the Email Continuity will be automatically queued for 14 days for delivery to the primary email system, ensuring synchronization, once it is online and available.

How do I get started?

Upon receipt of your online signup requesting Email Continuity, send a list of your users' email accounts to support@globalrelay.net as follows: first name; last name; email address; passwords (if you want to maintain the same passwords as your primary email account).