|
|
Email Continuity
Email Continuity Support
 |
Global Relay's 30 day Email Continuity system is an integral part of a business continuity or disaster recovery plan. It offers a secondary, continuous email system that ensures business continuity in the event of an in-house/Exchange primary mail server outage, software upgrade, hardware failure, data corruption or maintenance period.
|
Frequently Asked Questions
 |
How does it work?
With a simple MX record change to Global Relay, incoming email will be filtered through our hosted Email Filtering in real time. This spam & virus gateway protection deletes all viruses, identifies and quarantines spam, with simultaneous delivery of "clean" messages to both your organization's primary email server (hosted or internal) and to Global Relay's Hosted Email Continuity server. The Email Continuity system will hold a user's existing mail for a rolling period of 30 days.
How do I access my Email Continuity account?
A user can immediately access a "real time" secure copy of their last 30 days of email using their existing email address and password to login via any secure web browser to Global Relay's Email Continuity login. Users have the flexibility to review, reply to, forward, print or download existing email and create new messages.
Are messages using the Email Continuity system restored to the primary email server?
Yes, all messages sent or received using the Email Continuity will be automatically queued for delivery to the primary email system, ensuring synchronization, once it is online and available.
How do I get started?
Upon receipt of your online signup requesting Email Continuity, send a list of your users' email accounts to support@globalrelay.net as follows: first name; last name; email address; passwords (if you want to maintain the same passwords as your primary email account).
How long does it take to activate Email Continuity?
Typically, account creation and the request to change your MX records are sent out within one business day from signing up online. Generally, an MX Record change takes one to two days to propagate over the Internet (so don't cancel your old email account until a few days after transitioning).
How do I configure my account?
Can I archive Continuity email?
If desired, a copy of all messages can also be seamlessly captured and accessed in the Message Archiver.
|
|
|