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Global Relay's Message Converter offers the downloading of BlackBerry messages (SMS/Text, PIN to PIN, and Phone logs) for compliance. Our Message Converter for BlackBerry provides full conversion and import capabilities for retention and management of BlackBerry messages to:
- Global Relay's hosted Message Archiver & Compliance Reviewer, or
- Customer's in-house archiving system.
About BlackBerry messages
BlackBerry devices enable users to communicate electronically via PIN , SMS (commonly known as text messaging) and by phone. BlackBerry Enterprise Servers (BES) enable logging of these messages for compliance purposes, placing a copy of each message into a folder on the BES as follows:
- SMS/Text: short message service (SMS) commonly referred to as text messages are logged recording the sender, recipient and content of the message
- PIN to PIN: personal identification number (PIN) text messages are logged recording the sender, recipient and content of the message.
- Phone calls: are logged recording the initiator and recipient of each phone call recording their phone numbers only, not the conversation.
Compliance Archiving
Compliance regulations such as SEC Rule 17a-4 and FINRA Rules 3010 & 3110 require electronic business communications, including those transmitted via BlackBerry, to be archived for defined long-term retention periods and monitored for post-review compliance purposes. Additionally, the amended US Federal Rules of Civil Procedure (FRCP), Sarbanes-Oxley (SOX), MiFID (UK), as well as internal corporate messaging policies often require all business communications to be retained yet accessible for litigation and internal audits.
Archiving BlackBerry Messages
- Traditionally, Blackberry email has been the only BlackBerry messaging form that firms have been able to capture via integration with a BlackBerry Enterprise Server. However, BlackBerry PIN & SMS messages
together with Phone logs are considered "business records" and legally should also be preserved. Compliance Officers responsible for monitoring of electronic communications can now capture all message types from BlackBerry using Global Relay's Message Converter for BlackBerry for compliance and legal purposes.
- Global Relay's Message Converter for BlackBerry enables BlackBerry PIN , SMS & Phone logs to be converted into email messages that are imported and consolidated in the Message Archiver, with all other email and instant messages of an organization, for easy online search, retrieval and monitoring.
- Global Relay's Message Archiver & Compliance Reviewer seamlessly integrate with the Message
Converter to provide BlackBerry customers with longterm storage of all BlackBerry messages, to help customers meet compliance requirements and address "litigation readiness."
The Archiving Process
- The Message Archiver automatically captures a copy of all new BlackBerry messages.
- This information is fully indexed and processed for search and retrieval purposes. The messages are then
time-date stamped, serialized and written to dedicated customer WORM drives.
- For categorization purposes BlackBerry messages are automatically routed to a "BlackBerry Messaging"
system Folder in the Message Archiver; with each message type being identified with a unique icon
How the Message Converter for BlackBerry Works
All BlackBerry PIN , SMS and Phone logs for each User are processed and chronologically displayed in a single email detailing all PIN messages, SMS messages & phone numbers dialed or received by the specific Users. Each User will have a dedicated email log of their daily BlackBerry communications. Global Relay’s Message Converter then delivers each BlackBerry summary by email for:
(a) Ingestion by Global Relay’s hosted Message Archiver & Compliance Reviewer
(b) FTP download to Customer’s in-house archiving system, or
(c) SMTP delivery to Customer’s in-house archiving system via VPN/TLS/SSL
Once imported, BlackBerry messages can be searched, viewed, monitored and retrieved from the Message Archiver in the same manner as email and instant messages.
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