Partner Program Coordinator

Job ID: GRBD109

Location: Vancouver, BC

Term: Permanent Full Time

Global Relay is the world leader in hosted email & IM archiving, continuity and eDiscovery innovation. We offer the fastest search, retrieval and monitoring capabilities in the world today. Our email & IM archiving and perimeter security technology provide businesses with highly secure offsite storage and backup while satisfying all compliance, privacy, security, business continuity, corporate governance, audit and litigation requirements.

Headquartered in Vancouver's historic Gastown, Global Relay has regional offices in New York, London and Singapore providing leading Message Archiving and Compliance Service to customers world-wide. With ongoing growth, Global Relay is currently expanding our Sales team to service a world-wide blue chip clientele. Global Relay recognizes excellence and provides our team members with endless opportunities for growth and development.

We are looking for candidates to join our dedicated and dynamic group of passionate professionals in a booming industry. If you are friendly, energetic, possess a positive attitude, believe in customer satisfaction, and are committed to getting the job done right, we want to hear from you!

Role Responsibilities:

  • Perform administrative duties such as phone operation, data entry, filing
  • Assist and coordinate Partner Program business development activities via conference calls and written communication
  • Coordinating with Global Relay's Provisioning, Support, Accounting and Legal teams to promptly respond to partner/customer inquiries and questions
  • Maintain up-to-date customer and pipeline information in Salesfore.com
  • Follow-up on inbound partner inquiries, sales demo inquiries and product questions
  • Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training material
  • Support and promote partner marketing activities and events
  • Various other duties as projects arise

Qualifications:

  • Post-secondary education complemented by relevant work experience or training
  • Excellent English communication skills, interpersonal, presentation and listening skills
  • Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
  • Exceptional time-management and organizational & prioritizing skills with great attention to detail is essential
  • Comfortable working with technology and computers and demonstrates the ability to learn new software quickly
  • Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
  • Ability to exercise tact and discretion and can be entrusted with confidential information
  • Good judgment to proactively and independently solve problems and make decisions
  • Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment
  • A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
  • Previous experience with SalesForce or other CRM system is an asset

How To Apply:

If you are interested in this position, please send your cover letter and resume in one PDF document to: hr@globalrelay.net Reference "Partner Program Coordinator_GRBD109" in subject line.

No phone calls please; applicants must be eligible to work in Canada.

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