Channel Sales Support Executive

Job ID: GRBD106/GRBD107

Location: Vancouver, BC

Term: Permanent Full Time

Global Relay is the world leader in hosted email & IM archiving, continuity and eDiscovery innovation. We offer the fastest search, retrieval and monitoring capabilities in the world today. Our email & IM archiving and perimeter security technology provide businesses with highly secure offsite storage and backup while satisfying all compliance, privacy, security, business continuity, corporate governance, audit and litigation requirements.

Headquartered in Vancouver's historic Gastown, Global Relay has regional offices in New York, London and Singapore providing leading Message Archiving and Compliance Service to customers world-wide. With ongoing growth, Global Relay is currently expanding our Sales team to service a world-wide blue chip clientele. Global Relay recognizes excellence and provides our team members with endless opportunities for growth and development.

We are looking for candidates to join our dedicated and dynamic group of passionate professionals in a booming industry. If you are friendly, energetic, possess a positive attitude, believe in customer satisfaction, and are committed to getting the job done right, we want to hear from you!

Role Responsibilities:

  • Assist and coordinate Partner Program business development activities via web demonstrations, conference calls, written communication and sales training
  • Coordinating with Global Relay's Provisioning, Support, Accounting and Legal teams to promptly respond to partner/customer inquiries and questions
  • Maintain up-to-date customer and pipeline information in Salesfore.com
  • Follow up on inbound partner inquiries, sales demo inquiries and product questions
  • Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training material
  • Proactively contact, account manage and collaborate with Partners to ensure that Global Relay products are understood and aggressively sold by Resellers
  • Confidently demonstrate Global Relay suite applications to C-level Partners, prospects and existing customers
  • Follow up on inbound partner demo inquiries and product questions
  • Promote and demonstrate new Global Relay products and services to channel Partners and Resellers
  • Support and promote partner marketing activities and events

Qualifications:

  • Post-secondary education; undergraduate degree preferred
  • 3-4 years experience in Channel Sales or Channel Sales support activities
  • Excellent English communication skills, interpersonal, presentation and listening skills
  • Previous Sales or Channel Partner experience, ideally in the information technology sector
  • Experience working at the highest executive levels of Partners
  • Solid understanding of cloud-based architecture, the SaaS business model and Sales cycle
  • Demonstrated ability to assess customer needs and closing sales
  • Proven track record as measured by achievements of sales targets, customer satisfaction and business results
  • Proven track record of recruiting and developing Reseller relationships and ramping up the business
  • Goal oriented self-starter who are highly organized with great attention to detail; demonstrates creativity, resourcefulness and leadership
  • Professional business manner with the ability to establish relationships at executive business levels
  • Comfortable working under pressure in a fast-paced environment
  • Previous direct experience with SalesForce or other CRM system is highly desirable

How To Apply:

If you are interested in this position, please send your cover letter and resume in one PDF document to: hr@globalrelay.net Reference "Channel Sales Support Executive_GRBD106/GRBD107" in subject line.

No phone calls please; applicants must be eligible to work in Canada.

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